Tata Docomo — deduction of balance without any reason

Hello sir,
My name is Pratik and my number is [protected] of Tata Docomo. 3-4 days back my balance of Rs.20 got deducted without any reason. I lodged complaint with customer care and they said within 48 hours this problem will be solved and complaint number is GBL[protected]. And i called them again after 48 hours they said issued will be solved within 6 hours. And again i called them back after 7 hours they said that balance has been deducted because of chargeable contents from internet. I requested them to look properly because i never downloaded any such contents but they denied it.I even asked them give me details of website where i downloaded such content, they denied that also saying they dont have any information.
Kindly look into matter. If you want any details you can contact me on my email:- [protected]@gmail.com.
Thank You.

Sir,

This is to inform you that today (18 August 2011) at 05:04 P.M, I(my mobile number is [protected]) received a call from a number [protected] telling that I am today's lucky customer and I will receive a 4 G.B. internet pack subscription free for a month without paying any charge and after half-an-hour Rs. 65 were deducted from my balance.

I immediately contacted the customer care executive and i was promised that within 3 hours I would be refunded Rs.65 back. But it didn,t happpen.

I again contacted the customer care after three and half hour but they refused to help me by telling that I myself had activated this service.

I would be obliged to you if you kindly take strict action against Tata Docomo for the act of fraudulence.

Respectfully,
Rajeev Nair

Hi Rahul,

Kindly provide us your Tata DOCOMO number, your alternate contact number and email ID so that we can get in touch with you. You can also go to the following link - http://bit.ly/24x7LiveChatSupport to get your query resolved through a Live Chat with our Customer Care executive.

Thanks and Regards
Customer Care
Tata DOCOMO.