Tata Docomo — Overcharging of STD calls

Amit Parmar

Address:

Ahmedabad, Gujarat

Sir, I am using prepaid GSM services for Tata Docomo for [protected] for which I have recharged for Rs28 in which all STD calls will be charged at 1 paise for 2 seconds but when i make STD calls I am getting charged for 1.2 paise for every 2 seconds which is not as per the STD pack.

When i lodge a complaint for the same I was given a lump sum credit which I believe is less then what it is supposed to be secondly when I visited their store at Shivranjani Cross roads - Ahmedabad on 3 March 2013 I was informed by their executive Imran Diwan to know that what they will do for rest of the month as the STD pack is valid for 30 days so Its not logical to lodge same complaint every alternate day and get lump sum credit to this I was told by Mr Diwan that I will be charged at 1.2 paise per second only though he himself check & agreed that I am not being charged as per the STD pack charges and clearly mention that I can do whatever I want but there wont be any refund any more and will be charged at 1.2 paise only

I believe this is totally against consumer law and some action needs to be taken against tata docomo as i am the only compainant as of now but if you consider the entire prepaid base of tata docomo of Gujarat you can imaging the amount of revenue Tata Docomo is looting from its customers.

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Comments

Rajnikant Achyut Satoskar

from Chennai, Tamil Nadu

Tata Cell — STD Charges

I am having a Tata Cell # [protected] & it is lifetime Incoming Scheme. I takes pop-up Coupon of Rs. 1000/- sometimes. Outgoing calls are rarely made, as cell is for Incoming only. We received call from outside MAHARASHTRA which is STD. This Tata Company deducts Rs. 100/- for STD facility which is not understood by me. I have not send any SMS regarding the above not spoke to their customer care but still once in a 2 months they deduct my Rs. 100/- as STD facility.

When we try to call them regarding the above complaint they r not comming.

I hope the above is sufficient to take strong action against TATA Cell Service.

With Regards
RAJNIKANT

Noel Antony

from Ernakulam, Kerala

Tatadocomo — Overcharging

Dear Sir,
I had activated 48 rupees gprs pack on 26th January having validity of 1 month.But on 10 Feb night, after 11pm i was not able to use the gprs, showing connection not available.But the range is full.On 11 th morning when i checked the balance it was zero.The sites which i had visited before 11pm were free sites & the downloaded contents were also free.My day time & night gprs usage credits were also not finished.Last night it was 120 rupees.So on 11th morning i called call
center at abt 9:30 & complained.They informed me that my complaint had
been registered.Yesterday night also while using gprs i got a
deduction of abt 30 rupees and experienced difficulties in browsing after
11 pm.My complaint no. was TBL09104557 which was given by the call center
person.
My number is [protected].
A resident of Trivandrum,Kerala.

Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Amit,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Customer,

We tried to speak to you personally to understand your concerns regarding your call charges. However, we are unable to contact you, since your call was not reachable.

Hence, we would like to inform you that as per our records we found that there is no wrong call charges and you have been charged correctly as per your tariff and no issue.

Thanks and Regards,
Customer Care
Tata Docomo.