[Resolved]  Tata Docomo — third class company

Tata Docomo — Third Class Service By Tata Docomo

I must say that I am totally fed up of the glitches in the service and the apathy of the customer care executives of Tata Docomo towards customer feedback and complaints. Frankly speaking these people are only tarnishing the brand image of TATA by this negligent and lackadaisical service of theirs. As an evidence of this fact, read on the history of my miserable plight as is detailed below:
I bought a new sim of Tata Docomo on 14/08/2010 with connection number [protected] and have been facing the deluge of problems from day one itself. First of all there is no signal in my area due to which I am unable to connect with anyone via conversation or text messages. The interesting fact is that the signal is partially received in the portion of front balcony of my residence in Salt Lake in Kolkata and it disappears entirely the moment I step inside my house. I have brought this to the notice of the customer care executives a zillion times. At first, after probing into the matter (in the month of August itself) they informed me that my location is 400 metres away from the nearest tower due to which I am facing this problem. They assured me that work had already been commenced in setting up a tower in my vicinity to ensure the receipt of full signal in approximately three months' time. I was also told that as a temporary measure of tiding over the problem, they had increased the range of the signal from the nearest tower (which was proved futile later on).
I am compelled to enunciate that the promises tendered by them were nothing more than a mere bluff as it seems to me now. First of all I would like to bring to your kind notice the fact that reaching the customer care executives via the toll-free number 121 is nothing short of a biggest challenge in itself. If I manage to get the connection in spite of the faulty signal at my place, the message I get to overhear is “Akhon aar line e dariye opekkha korbe na” (“you don't need to stand and wait anymore”) and directing me to contact the toll-free number 52222 for related issues which are spoken by an illiterate Bengali woman who even doesn’t know the proper grammatical structure of the language. Even if I get connected to the customer care executive after much Herculean efforts, all they can say time and again is that they are sorry for the inconvenience caused to me and that I will have to wait longer for rectification of the problem. They even fail to update me on the issue as to what measures have been taken (if at all) as a remedial measure for this nuisance and at what stage of completion it is in sync with the word given to redress my problem in three months’ time way back in August. At one point of time, I was even directed by a customer care executive to remove my battery and sim cards and re-insert them after 2-3 minutes which turned out to be a mere bluff as my problem was not rectified even by the thin of a hair!!! When I reported this matter to another executive while on a chat session, I was informed that it was not a proper solution (again he was sorry for this blatant lie) and that the problem of distance from the nearest tower continues to be a hurdle as ever. On the top of that he also confirmed that there was no site planned in my area till date which proved that all earlier citations on their part were nothing but farce. As things have turned now, I find no other suitable measure than to drag these people to court for this offence of theirs. They have also started singing different tunes at different instants which turn out to be empty promises later on!!!

I have heard this thing right from the day my sim was activated and no desirable outcome has emerged from your end even within the span of time ensured by you earlier. So I know very well that all your utterances and promises tendered are baseless at best and are only meant to dupe the customers at large. You have also resorted to uttering blatant lie only to pacify your aggrieved customers for the time being which in no way is meant to materialize as is evident from the fact that the solution provided is negated the very next instant while trying to confirm the same. I have also recorded the entire conversation with the customer care executives on my cellphone to substantiate my claim. Over and above this, had you people co-operated with me even at this juncture, you would have come up with all update of the action taken by you so far in this regard (if any at all) which has been conspicuous by its absence as you people have inherited and elusive and escapist tendency when inquired on the issue and want to end the conversation in no time on flimsy grounds citing no response from other end even though it is of your own making and is solely due to poor signal in the area!!!

Venkatesh. Tamilnadu circle Vellore D.t.

Mobile.No: [protected]

complain 1:
I'm using tatadocomo past 1&1/2yrs. i had distance from 2km from tower. my home is in open space in my village. but poor signal inside of home.
complain 2:
I'm using nokia 5130 in 1-point signal its not working. Still now i complaint about it more than 10times but no proper solution.

bad service they people dony know how to talk ...just time pass their job