Tata DoCoMo Photon Plus — Poor customer centricity | |||
My overall experience with Tata docomo photon services has been pathetic! I migrated my photon plus (Account number[protected] from postpaid to prepaid on 11th Feb 2012, at the time of migration i was not informed of the next bill generation. A bill of Rs 320 was generated on 15th Feb 2012 for which i did NOT get any payment prompt/sms/email intimation. After one year (on 26th March 2013) I received an advocate notice to file a legal case against me if i do not make the payment within a week. This is disheartening, is this is how the business and the customers are managed at tata docomo? It would have been nice if i was sent an email informing me the outstanding amount instead of sending me the advocate notice. This only shows how customer centric tata docomo is as a service provider and how well the business/customers are managed. With all my experience, Tata Docomo services are not worth the money I have spent so far. I switched to Idea 3G services few months back and the overall customer experience has been wonderful. Tata Docomo has much to learn from other service providers. Was this information helpful? | |||
 4 Comments | |||
Comments
i have got the call for confirming the problem not for any solution, I am still waiting for resolution.
thanks and regards
Manoj kumar Singh
thanks and regards
Manoj kumar Singh
Dear Pulkit,
Kindly provide us your Tata DOCOMO number, your alternate contact number and email ID so that we can get in touch with you. You can also go to the following link - http://bit.ly/24x7LiveChatSupport to get your query resolved through a Live Chat with our Customer Care executive.
Thanks and Regards
Customer Care
Tata DOCOMO.
Kindly provide us your Tata DOCOMO number, your alternate contact number and email ID so that we can get in touch with you. You can also go to the following link - http://bit.ly/24x7LiveChatSupport to get your query resolved through a Live Chat with our Customer Care executive.
Thanks and Regards
Customer Care
Tata DOCOMO.
Dear Pukit,
Since we have not received any details from your end, we assume that your issue has been resolved. In future, should you require any assistance, we request You to call Tata Photon helpline on[protected],
Alternatively you can also mail us your concern to [protected]@tatadocomomarketing.com.
Thanks and Regards
Customer Care
Tata DOCOMO.
Since we have not received any details from your end, we assume that your issue has been resolved. In future, should you require any assistance, we request You to call Tata Photon helpline on[protected],
Alternatively you can also mail us your concern to [protected]@tatadocomomarketing.com.
Thanks and Regards
Customer Care
Tata DOCOMO.
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Tata Photon Plus — Worst service provider and careless about complaints
Hi,I have a tata photon+ device([protected], accnt no[protected] My billing date is 2nd of every month and the hard copy should be delivered latest by 15th of every month. Today is 23 July but I haven't got the bill of not only the current month but also of the previous month, I have just got the SMS so I have paid the bill of last month, I am continuously complaining about the delay of bill but still I haven't got any solutions, I have also complained about the speed issue but... as usual ... no resolution...
Now I want to discontinue with TATA photon. So please refund my last months billed amount because I haven't got the bill so why should I have to pay? and disconnect my number.
thanks and regards
manoj kumar singh