[Resolved]  Tata DoCoMo Photon Plus — Wrong Billing / Irresponsibility

Address:

Hyderabad, Andhra Pradesh

Dear Sir/Madam,

I bought a tata photon plus device in August 2012 with account no[protected] and it was a [protected]@250 limited plan.
In august first week i gave a request for a new device and around on august 10th i got the device.
The delivery guy was named shekhar and he showed me that it was working.
After a day or two it stopped working,
and when i called customer care they said they did not recive my proofs and the account was not activated.
And it was not untill August 24 that my account was activated,But On 19th they generated a bill of rs.91 and mailed it to me.
I called customercare and told them there has been some mistake in billing and asked them to review the bill.
They argued that as the rental of the device i had to pay the charges, But I asked them before even activating the device how can they charge me.
After few calls they cancelled the bill.

Thats only the beginning, my plan was a bundled package 2GB extra free for two months and after the first month they generated a bill saying i Used up all of the
4 GB and the bill was of around 1000.After the final discounts the net bill was adjusted to around 250.
They removed all of the Free Data I was entitled to use with this bill.
I can even say TATA DOCOMO PHOTON PLUS SCAMMED me. YOU ARE A LOUSY USELESS COMPANY.
I WAS SO ANGRY That i stopped using the device and requested for account termination.
I was shoked to see that because i have hardly ever used the tata photon for any work other than the tab.
And i have a Broadband- wifi connection at my home so whenever i am at home theres no need to use photon.
When i am outside i used it for messengers and browsing.
I am DAMN confident that, my data usage never exceeded 500Mb and its a far GENEROUS guess.
In fact the amount of data must be lower than that.
I called numerous times to resolve the issue and DEMANDED the DATA USAGE
Every one of them said they cannot give me details or they dont have the details.

All these months I have been calling them or receiving their calls to get the issue resolved.
But of NO use, They kept generating the monthly rentals of around 150 all these months.
They kept mum for a month and after two months a recovery agent named NAVEEN came to my house,
and told me i have a pending due of rs.785 or something. Then i explained him what was the problem and he acted as if he appologised for DOCOMO's misconduct.
And he said due to the issue he asked me to pay rs.600 insted of 785.
Even though i was in all my rights not to pay,I paid the money as he said that he will deactivate the connection and he ensured that you wont face any problem henceforth.
Another reason i paid the account was to get RID OF DAMN DECIETFUL AND MALICIOUS TATA DOCOMO PHOTON PLUS.
The transaction id 22356874
agent contact 12346513
Executive name NAVEEN
Account NO.[protected]
Date 06-DEC-2012

But the NONSENSE of the IDIOTIC COMPANY TATA DOCOMO PHOTON PLUS wasnt finished Yet.
To my Surprise TATA DOCOMO Started to generate bill even after the settlement.
At the beginning my CREDIT LIMIT WAS rs.800 then TATA DOCOMO PHOTON PLUS changed it TO rs.2500 without any notice,
so that they can bill me upto 2500. Really [censored]ng GENIUS idea from TATA DOCOMO PHOTON PLUS.
and During the following months they generated Monthly rental as rs.250 instead of 150 they have been charging from the beginnig.
I have raised complaints with the customer care. they was absolutely no response from them.
As of today they said the outstanding due was rs.926.

TATA DOCOMO PHOTON PLUS never had time to address my problem but all these months they were regularly generating bills.
When tele callers called they were talking as if i was a defaulter, I explained my problem to each and every one of them as clearly as i can.
They even closed the complaints without even informing me.They were so rude in answering the questions.
Every time i got a call I had to start anew from the beginning......thats too much for anyone.
I felt so BAD and HUMILIATED and EXTORTED that I decided to stop Interacting with them. They had no sense of timing and called me throughout the DAY.
The amount of calls which DOCOMO says "reminders" Reached to HARASSMENT and due to that i was forced to avoid them.


Yesterday I got a email from scamful TATA DOCOMO PHOTON PLUS. Mr.Rakesh Kumar who claims to be an advocate emailed me with a notice.
He claims to be an advocate from TATA.
[protected][protected][protected][protected][protected][protected][protected]-
Rakesh Kumar
ADVOCATE Lawyer Chamber No-D-511,
UNDER CERTIFICATE OF POSTING
To,
JABHISHEK.
H NO 1-5-786 NEW MARUTHI NAGAR SAROOR NAGAR KOTHAPET,HYDERABAD,PIN:500035
HYDERABAD
Andhra Pradesh

Ref No : APA/J0591
Account No :[protected]
Mobile No. : [protected]
Re : Non-Receipt Of Payment

Dear Sir / Madam,
Under the instructions from my client M/s. Tata Teleservices Limited having its principal place of business 10th Floor, Tower – I,
Jeevan Bharti, 124 Connaught Circus, New Delhi 110001, who have been appointed by Tata Teleservices Limited (hereinafter referred as “Company”),
having its Circle Office located at Andhra Pradesh to provide service for recovery of their outstanding dues from subscribers on account o[censored]sage of their services,
I do hereby serve you with the following Legal Notice: -


1. That you had subscribed to telecom services provided by Company on the terms & conditions as laid down in Customer Application Form (CAF) or
Subscriber Enrolment Form (SEF) which were duly read, acknowledged & signed by you in acceptance thereof.

2. That on the basis of information/statement furnished by you in the CAF/SEF, the Company allotted you the captioned Mobile No.(s) under the captioned Account No.

3. That you were duly serviced upon with the monthly bill(s) against usage of services, requiring you to make payment of charges mentioned therein,
by a certain date, followed by repeated verbal telephonic requests coupled with reminders through SMS, however, to no avail.

4. That in accordance with the terms and conditions of CAF/SEF, you were required to make timely payments in respect of the services availed by you,
which you’ve failed to make despite repeated reminders and requests. After adjusting the refundable security deposit,
if any, against the outstanding dues, a sum of Rs.926/- is still due and payable by you, which you have willfully and intentionally neglected to pay off.
In addition to above, you are required to make payment of penal interest @ 2.5% per month on account of delayed payment from the date when it accrued.

5. That it is evidentially clear that you with malafide intentions applied for the connection(s) and availed the services of the Company and subsequently,
willfully and intentionally evaded and refused to make the payment of dues to the Company which is blatant disregard of your acceptance of terms of CAF, duly executed by you.

6. That in order to facilitate and enable you to avail the services of the Company, you had been entrusted with the services by the Company with express instruction of
timely payment as an essence governing usage of the services. However, you deliberately and without any authority have not paid your outstanding bills due to the Company,
which amounts to Cheating under Section 420 of Indian Penal Code and also Criminal Breach of Trust punishable under section 406 of Indian Penal Code.

7. That through this notice we hereby call upon you to make the payment of the outstanding sum of Rs. 926/- along with penal interest @ 2.5% per month to the Company from the date of
notice till actual realization of the said amount, together with notice fee of Rs. 500/- within seven (7) days from the receipt of this notice,
failing which the Company shall be constrained to file civil, criminal, suit for recovery and other miscellaneous proceedings against you in the
competent court of law and in that event you shall be fully responsible for the same.

8. Furthermore, the Company shall be free and well within its rights to share the information regarding
the default on your part with other telecom operators or credit verification agencies, upon demand.

In case you have any query and/ or should you wish to pay off the outstanding amount, kindly contact Mr. Manish Rathore at [protected] However, in the event,
you’ve already cleared/ paid off/ settled the dues before receipt of this notice, please ensure to write back with a copy of receipt signifying payment of dues to:-
Head- Collections
Tata Tele Services Ltd,0591
Gyan Peeth, Hard Ware park, Survey No 1/1,Plot No 1to 5,
Imarath Kancha Raviryal Village Maheshwaram Mandal, Rangareddy Dist-Hyderabad -5000005
A copy of this notice has been preserved in my office for record and future course of action.
Thanking you,
[protected][protected][protected][protected][protected][protected][protected]-


Yesterday i thought, i was the only one who got a persisting complaint/problem with their billing and account.
But when i checked internet i came to know its not true. Your TATA DOCOMO IS FULL OF [censored] and there are hundreds of such victims.
Untill now i was thinking defaulters are the one getting legal notices but YOU DOCOMO PROVED me WRONG.
I had a great respect to the TATA brand but now with the Photon connection i totally lost trust in the company.

ON Personal grounds of humiliation and harassment i demand to know
Why is that they never provided me an explanation to my Problem OF INACCURATE DATA MEASURE?
Why they were unable to provide me with DATA USAGE LOGS ?
How can a executive who is representing a big company be so irresponsible?
Why is that you neglected my right to quality services and treated me as a piggy bank just to generate bil?
Why didnt they Disconnect it upon my request in the second month and after the settlement?
How can you increase the CREDIT LIMIT to rs.2500 from rs.800 without any Notification?
How can you bill total amount for the connection with 0 usage?
How can the customer service guys be so rude to the customers?


At first TATA DOCOMO PHOTON PLUS generated a wrong bill of rs.90,
then TATA DOCOMO PHOTON PLUS scammed me of my Free DATA USAGE saying i used up all of my data in the first month. And when i demanded explanation they kept mum.
They didnt provide DATA USAGE LOGS, THEY did not give me an explanation to the discrepiency. They kept on generating bills without resolving the problem.
IF After the settlement Why is that the account hasnt been disconnected? They increased CREDIT limit to 2500. They harassed me round the clock and forced me to stop negotiating.
They scammed a mail claiming to be Legal notice and tried to exert coercion.

I sincerely request TATA DOCOMO to look into this matter and get this resolved.