[Resolved]  Tata Docomo — misleading customer care executive

Address:

Pune, Maharashtra

Tata docomo customer care person Mr. Mayank (Kamla Crossroad, Pimpri,Pune) is misguiding the customers =>

Tata Docomo is advertising everywhere about using MNP and switching to Tata Docomo without changing the number.
But their sales person Mr. Mayank from your customer care centre located at Kamala Crossroad, Pimpri, Pune is bent upon making bad publicity of tata docomo prepaid.
On 28th Jan 2011, I walked into your aforesaid outlet with 4 Prepaid mobile numbers (Airtel, Idea, Bsnl) of other operators and wanted to switch to tata docomo.
I had four set of documents ready along with photographs and everything.
Therefore I went there and met Mr. Mayank.
I requested him to accept these numbers into docomo and i was ready to pay initial amount.
But Mr. Mayank started telling me that Tata Docomo is not accepting new customers in prepaid mode and one can only migrate to docomo with a postpaid plan.
He started convincing me saying that please go for postpaid plans and if you wish you can then convert your plan into prepaid after three months.
When I told him that currently my numbers are prepaid therefore I'll be migrating to prepaid plan of docomo and not the postpaid.
Then he refused to accept my application of Airtel/idea/bsnl to docomo migration and told me that Tata Docomo Prepaid migration is not possible.
I would like to know, is this information provided by Mr. Mayank true ? (that a prepaid customer of other operator can not migrate to docomo prepaid)
And if his version was not true then what action will be taken on this sales person for misguiding the customers ?
And when this action will be taken ?

- Ajit[protected]