Tata DoCoMo Complaints & Reviews

I have Tata Docomo Prepaid connection havimng no. [protected]. I am using this connection for Net surfing only. I normally recharge my account with 100 Rs. and activate GPRS plan of around 75 or 65 and remaining balance is kept for emergence call or SMS. After activation of GPRS TATA DOCOMO activates other service from my remaining balance without my request, until no further balance remains in my account. This has happened so many times and I have paid very high charges due to this unacceptable behaviour from TATA DOCOMO.
I have complained to them twice without any responce from them. I also sent an e-mail to appellate.[protected]@tatadocomo.com, but till this date no response received.
Till this date no response received from them.


Please help.

TATA DOCOMO is cleverly looting its customers. They are keep on activating the Monthly services without customer permission. In a span of one month they have deducted around 90 rupees form my account.infact when i called customer care, they deactivated my services but no money refund :(

It is really annoying . Can someone tell me how to lodge a complaint against them.

Hello Team,

My mom uses Tata Docomo services from the past few months and i feel regret to say that why my mom uses this poor network. The reason for this frustration is below:

I have recharged Rs72/- (Booster Pack) which allows to call all mobile Network in India for 1/2p per second on July 12, 2012 and the validity for this pack is 60days.

Mathematically, 60days from Jul 12, 2012 should be Sep 10, 2012 (This is how i was taught in my school days)

According to Tata Docomo which is the biggest Network (which they say for themself) in India 60 days from Jul 12, 2012 is only till Aug 6, 2012 (not sure of the date). Yes the pack has been de-activated from the subject number without any prior information.

Suddenly we found that we are charged excess for a call and we called up 198 (which is so called as a customer care cell) on Aug 12, 2012. There was a Customer care Executive named JOHN whom i spoke and lodged a complaint. I think the Tata Docomo has trained their executive well to cut the customers call. Yes, there was a two complaint from my side:

1. Why the hell the booster pack was deactivated from the number without any prior information?
2. Tell me the exact date, from which the booster pack was deactivated? and credit back all the extra amount that has been debited from my balance because of the pack deactivation.

The Customer Care executive (Mr. John) said that he has taken a complaint where the back end team will check and will re-activate the pack within 24hrs but the extra amount cannot be given back as the pack was deactivated.

The Complaint number given was [protected]

I asked him did we ask to cancel the pack? Its Tata Docomo who deactivated the pack without any information to us, then its your mistake that the pack was deactivated before the expiry date and therefore take a complaint to refund the extra charged money. He asked me to call 121 which is the customer care number where they can refund the money. If 121 is the customer care number then what is 198 and who is Mr. John?

Then without any information to me, he disconnected the call. (Good Training given to their executives)

Then again i called up 198, and i asked the above details. I am not sure of the name of the executive whom i spoke, he was not able to answer my query and he transferred to his higher official, but no one was there to pick the call which made me to wait in the line for 20minutes like a fool.

Again i called up 198, but i am not able to get the service to speak to the customer care where is says "all the officials are busy and please write to [protected]@tatadocomo.com

Dear Sir,
I don't use your any services and u ford with me u cut my money without any services. i am only 12pass i don't know more English theanafter how can i operater your any services. u cheat with me bcoz i am asa middle class family member therefor? I request u please refund me 12.08.2012 12.05pm some think's Rs, 23

I lost my phone with tata docomo sim in it yesterday early morning. Mobile no was [protected]. Please block the sim to avoid any problem.

Rs. 4 recharge not available for my Mobile Number [protected]. I recharged online my number with 3G Smart Life Plan Rs. 246. It was OK. I got a balance of Rs. 219. Then I tried to recharge with Rs. 4 Smart Life Plan to get Free 3G data of 1GB and it says this pack is not available for your number. I am asking when this pack is not available for my number then why an amount of Rs. 246 has been deducted from my debit card. This is simply cheating with customers. I am not satisfied from the service provided by Tata Docomo. I have learned a lesson of cheat and exposing this deal of cheating among my circle so that they should aware of this deal.

sir plz muj ko meri call or sms detail send kar dijiye plz may,june,july ki..... [protected]@gmail.com

Sir,I was complained you about balance deducting, but sir tata docomo is not stopping to deduct my balance everyday they deduct minimum 5 rupees from my balance Sir please take action fast in this matter, I hope you will.

from: Faiz siddiqui
NO. [protected]

sir my tata docomo number is [protected] i want out going call details for the month of july 2012 ..
my email id is vimal.[protected]@gmail.com...please help me its urgent..

I am Srinivas rao. I am using the tatadocomo since the day i reach bangalore. Today (08/08/2012) morning you have deducted Rs.30 from my account for Khaas Khabar pack. But, I am not subscribed to any of those pack yet.

I spoke with one of your customer executive. She told that she will connect the call to her higher manager. But, She didn't. I was on the call for 20 minutes then I had cut the call. I am really regret on tatadocomo for doing this to me.

I want my money to be credited in my account. You people are taking the money without even informing to the right persons. Really frustrated. If you don't add the money to my account then it is my last month o[censored]sing your service.

HI,

I had applied for tata docomo postpaid plan of Rs. 899/- and wanted my current number [protected] (airtel) to be ported through MNP. The executive came and asked me the fill the form, and took a cheque of Rs 899/- in favour of TATA TELESERVICES LTD Dated 21/07/2012.Also they asked me to give the MNP code. After giving all the documents a person came for my address verification. Till Now my number has not been ported to tata docomo. when I called the customer care they are saying " This is sales department and we cannot do anything, please call 121 from a tata docomo postpaid or walky." I am not able to reach anyone and get the information. Interestingly the amount(Rs 899/-) has been deducted from my account by depositing the cheque.

Request you to do the needful.

Thanks & Regards,

Arbind Choubey

[protected]

dear sir,
i Vaibhav gangurde has been using tata docomo no. [protected] from past 5-6 years which has been unregestired by your service provider without any notice which is causing a lot inconvenience for me.prior 1 day i had my proper contacts with my colleagues and suddenly the service has been unregestired. i want in in written what really is the issue so that i can take further action. i have twice submitted my documents at nearby gallery. but if there is any formalities remaining please kindly inform me.
my temporary contact is vaibhav gangurde-[protected]. i want my card to back on line today itself at any cost. if not contact me on my no. and tell me why cant it be.
thank you
- vaibhav gangurde

I have been using TATA PHOTON passed 11months but due to signal problem I was informed by the company for installation of fixed antenna at my office. Due to high mobility that was not possible, hence I opted for taking a TATA DOCOMO Number wherein I can use GPRS on my HTC Touch Handset.
On July 20, 2012 I had instructed the TATA DOCOMO people to activate my GPRS on number [protected]. I was forwarded the settings which was a lengthy 5 messages long. I repeatedly requested the Docomo professionals on the TOLL FREE number to help me set the GPRS but all was in vain. They informed me to contact the local dealer located at Shivranjani, Ahmedabad. I approached the professional who took more than 1 and 1/2 hour but resulting into hanging of my HTC Phone. Now I had to get my mobile serviced at HTC Company service center wherein they took Rs.500/- to fix the problem. They informed me that due to mishandling, negligence and misappropriate operation my mobile got hanged.
Again on July 30, 2012 I once again approached the Docomo people and informed that my GPRS is still not activated, they informed me that we will try to resolve your problem till August 02, 2012 but I shall be charged for the GPRS which has been activated even though it is not functioning, this was informed by Mr.Tiwari at Shivranjani, Ahmedabad wide Ref. no.[protected]. I informed him that I am using postpaid connection and if my account is debited to the extent of 6GB charge then I am not liable to pay for the same. The professional told me that I will request the company to waive off the charge but not 100% sure that the charge will be waived off.
Now on August 02, 2012 again I am receiving a message that "We would need more time to resolve your request no.[protected] regarding Network. We will update you with the status in next 48hrs".
For your kind information till date neither my GPRS is working nor any intimation received from the company, on the contrary I am constantly receiving messages pertaining to Internet from "Adbhut Internet Services offering Aircel Network", this is disgusting.
Now:
- I have incurred Rs.750 for a new TATA DOCOMO priority number
- even though I am using Vodafone number opted to buy TATA
DOCOMO for activation of GPRS
- purchased another mobile of HTC for activating GPRS incurring Rs.18000
- I am been charged for what I have not used?
- the company professionals are telling to buy another Nokia or other brand

I NEED JUSTICE . . . ! ! !

You can contact me on my mobile [protected], for any other information, if required.

CHETAN ZHAVERI

Hi,

i have done an online transaction yesterday (by 8 30 eve) from my sbt debit card(reference number: IGC1496151). my account was not recharged for an hour, and so i registered a complaint regarding this, n they said it will be credited in 7 hrs. its still not done till now(10 Am). so i called back to ask the reason n i demanded my cash to be credited back, as usual their customer care officer( a lady) said "network issue & so the transaction was a failure"? then where does my cash gone?. she spoke to me in a vulgar slang as if i was her enemy. i always wonder, is docomo the only network in this world with this issue? what ever calls i have done, whether its regarding to data or voice service, they always says network issues. now the same started in transactions also. how can one still relay on this network? their customer care? "i would say this is the worst customer care service i ever experienced" they should know how to behave to a customer, at least when the fault is with them. and they don't have any idea on what they are talking about, they just wanted to hang up the conversation.
"Truly docomo, your customer care executives are hard to tolerate. and remember customers are not the ones to be changed for you.". try to give some basic attitude training before posting such persons.

Stop Cheating Your Customers.. No network, Data service mostly not available( "network issue according to them"), and the worst customer service ever.

(attached the proof)
Arun
([protected])

DND deactivate ALL service deactivate MY NUMBER [protected]

Sir' i am your new custmer,when from i bought your sim card every day my bal. Is deduct and when i call to custmet care they make any exuse and disconnect the phone so please solve my problem and refund my balance or lock my sim card permenently.
Custmer
Faiz uddin
No. [protected]

I Pinal Ray had done topup from DOCOMO website in which it has written that you will get 125 full talk time on recharge of 125. Instead of 125 rs balance they game 125 free local and std minutes. This thing is not mention on the website at all. After that I call to customer care regarding my query instead of solving the person told me that it's my mistake I asked what my mistake is? He replied me that it's your mistake nothing else then I asked him to transfer call to his head he told me he is busy and asked any talk right now. Then I told him
No problem solve my query then he transfer call to another person and that person told me that I have to discuss this problem with bank. How bank comes in between. Then he denied me to refund. Actually I did my recharge right and nothing went wrong still this happened . It happens another time .. I want my refund or 125 rs balance .

Sir I am Reju Prakash from Kanya kumari,I am using Tata docomo [protected] for past two months.I am a customer of airtel for past 6 years,but when Tata launched its service in my area I have selected Tata for its brand name,service,tariff plans.But today I am experiencing unfair situation from the day one I selected Tata by frequent unfair deduction.

Today I have downloaded Call recorder a free apps from Nokia Ovi store,but I got an sms stating rs.15 was deducted in the name of downloading tutor software which really I did not download.

I am using data pack for data usage.

I am requesting Tata mobile service to refund the deduction.
In my previous network Airtel if any similar issue happen means they will refund and compensate.

Sir please refund me the deducted amount rs.15.

Thank you
Regards
Reju

Dear Sir,

I would like to lodge a complaint against Tata Docomo regarding Voice Mail Service started in my number and not ready to discontinue the service after making again and again call to customer care. I made several call to customer care but they are unable to stop the services, 2-3 times they told me the service will be discontinue within 24 hours but till date the service remain active. I want to discontinue the service because when someone call me, the call forwarded to voice mail when my mobile is not available in network and the voice mail message I can't hear because there is some password to hear the voice mail but I don't know the password and the password which I have been set on starting for this service is now showing incorrect password I request customer care to provide me password but they cant. Hence there is no use of this service, so it is requested inform company to stop the services like voice mail in my number

My mobile Number [protected]

Regards,
Mustafa.

Sir I want to bring to your kind notice that I have been using tata docomo cellular services my no is [protected] sir in every 15 days there is a message sent to my phone saying that your mantras services is renewed and you have been charged rs 10 and there is no 155223(toll free) to activate and deactivate services I called there and got to know that their is no such service activated on my phone currently & if I call customer care they said your services is renewed that's why you have been charged rs 10 but before this it happened last month I asked customer care to close all the service they said we have closed all your services and you will not be charged any more amount for this though last night it happened again on 8/8/12 their is a message of mantras service been renewed and you have been charged rs 10 this fifth time they DID this and they deducted my rs 10 balance . Please look into the matter and solve the issue as soon as possible so that it will not happen in future..