[Resolved]  Tata DoCoMo Prepaid Customer Service — Making Customer feel Sorry to use the Service

Hi,

This is Syed Abid from Mumbai, I have a Tata Docomo Prepaid number on 2nd jan i went to your 4 to 5 outlets to buy recharge coupon but could not get one than there was a dealer who handover me 2 scratch card of Rs 25/ * 2 = Rs 50/- now the card he handed to us were tataindicom card which were again a waste for us as it was not going to work. Now when i called the Tata Docomo helpline number there was Girl name Ms Pooja Kambli who gave me the information that the card was Tata indicom, as i informed the girl that i was in town and what can be done she without being sorry told me to take another card and refill it that was irritating because this is the solution you give to a customer whose only fault is that he is your customer and had bought scratch card from your dealer and again when the call was transfer to the senoir name Mr Bachan Yadav he also was very clear that he can only be sorry that i am his customer discusting service nobody apologize nobody is sorry and nobody is there to listen please keep the service up which makes us feel that we are noone not even customer and are sorry to use your services please call if anyone want to for further details on My Aircell Number [protected] or mail me [protected]@yahoo.com