[Resolved]  Tata Docomo — RECHARGE NOT ACTIVATED

Hello,
I have done special recharged of Rs 501 which includes Free 96000 sec (1600 min) for Local/National calls. 200 Local / National SMS Daily. 4 GB Data. Validity - 60 days through a local shop on 02/04/2012.
Immediately i received the confirmation mesage from the Tata Docomo intimating me that the recharge is successful with the transaction id [protected].
But still the message pack of 200 sms per day has not yet been activated and my balance is reducing by Rs 1.50 for every sms i send.
I tried calling the customer care for over two days, but its coming busy since then. I am fed up with this service

Kindly resolve the issue.

Thanks
Sumit Chhajer Jain

Dear Sumit,

Kindly provide us your Tata DOCOMO number, your alternate contact number and email ID so that we can get in touch with you. You can also go to the following link - http://bit.ly/24x7LiveChatSupport to get your query resolved through a Live Chat with our Customer Care executive.

Thanks and Regards
Customer Care
Tata DOCOMO.

My Tata Docomo mobile number is [protected].
My alternate contact number is [protected]
My email id is jain.[protected]@tcs.com

thanks
Sumit Chhajer Jain

I want to correct myself...i had done recharge on 02.07.2012 ...not on 02.04.2012.

I am still waiting for any response from the Tata Docomo

regards
Sumit

It has been a week from the date of my recharge..

Dear Sumit,

As per our records we found that the SMS plan has been activated in your number and there is no issue now

Thanks and Regards,
Customer Care
Tata DOCOMO

which sms plan is activated on my phone...and why daily Re 1 is being deducted from my balance?????

Dear Mr. Moorthy,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata Docomo.