[Resolved]  Tata Docomo — REFUND OF RECHARGE AMOUNT

Address:

Hyderabad, Andhra Pradesh

Dear Sirs,
I am enclosing the correspondence with TATA Docomo regarding refund of money on failure to recharge of my prepaid mobile. I am not surprised that there are many like me who are suffering due to the useless and third rate service provided by the company. Nothing is simple with them as advertised and all their assurances are a bunch of lies as is evident from the following mails. I would like you to publish this to expose their so called ‘customer service’. NOTHING WAS DONE EVEN AFTER 96 HOURS as usual.
Sharma P S
Re: [protected] Web Complaint Number 623769~~M10827134
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FROM:
• [protected]@tatadocomo.com
TO:
• [protected]@yahoo.com
Message flagged
Saturday, October 20, 2012 8:03 PM
Dear Mr. Sharma,

Greetings for the day!

This is with reference to your email dated 20.10.2012 regarding Online recharge complaint status related concern for your Tata Docomo Mobile [protected].

I regret the inconvenience caused to you.

I would like to inform you that your concern has been forwarded to concern team. We are accorded it top priority and are expressively working towards resolving it at the earliest. We shall revert you back within 48hrs. We request you to kindly bear with us during the interim.

We are also accessible from non Tata Docomo phones on[protected]toll free from TATA DOCOMO mobile phones only).

Assuring you of our best services at all times.

Warm Regards,
Kranthi
TATA Docomo - Customer Service.


-----Original Message-----
From: [protected]@yahoo.com
Sent:[protected]:06:57.0
To : "[protected]@tatadocomo.com" <[protected]@tatadocomo.com>
Cc: null
Subject: Re: [protected] Web Complaint Number 623769~~M10827134
[Note: Please don't change the subject for internal tracking purpose and immediate action.
_____________________________


Mr Sanjay,
?
There is nothing new to know from your mail. Earlier Your customer Service, Mr Satyanarayana, Mr Abdul Q and you have repeatedly informed that the amount will be credited in 5-7 days since 4th of October. Stop? false promises and refund the amount forthwith. Incidentally only yesterday I have mailed account statement to Abdul as desired by him and your mail is 5th in the series. Every time somebody mails me to inform the same old story.?I would appreciate if your customer service really ' LISTENS' and 'acts'.
?
Sharma PS



________________________________
From: "[protected]@tatadocomo.com" <[protected]@tatadocomo.com>
To: [protected]@yahoo.com
Sent: Saturday, October 20, 2012 10:59 AM
Subject: Re: [protected] Web Complaint Number 623769~~M10817914
?


Dear Mr. Sharma,

Greetings for the day!

This is with reference to your email dated[protected] regarding service related your concern for your Tata Docomo number [protected].

I sincerely apologize for the inconvenience caused to you and apologies for the delayed response.

We would like inform you that as per the docket number PRRG12781828 which was registered on dated 04-OCT-2012 have been processed successfully stating that debited amount will be credited towards your bank account within 5-7 working days.

Kindly write back to us for further assistance.

We are also accessible from non Tata Docomo phones on[protected]toll free from TATA DOCOMO mobile phones only).

Assuring you of our best services at all times.

Warm Regards,
Sanjay,
TATA Docomo - Customer Service


-----Original Message-----
From:? [protected]@yahoo.com
Sent:?[protected]:17:05.0
To? :? "[protected]@tatadocomo.com" <[protected]@tatadocomo.com>
Cc:? null
Subject:? Re: [protected] Web Complaint Number 623769~~M10817914
[Note:? Please don't change the subject for internal tracking purpose and immediate action.
_____________________________


Dear Abdul,
?
Find attached account statement as requested.
?
Sharma PS



________________________________
From: "[protected]@tatadocomo.com" <[protected]@tatadocomo.com>
To: [protected]@yahoo.com
Sent: Friday, October 19, 2012 8:40 PM
Subject: Re: [protected] Web Complaint Number 623769~~M10815911
?
Dear Mr. Sharma,

Greetings for the day!

This is with reference to your email dated 19.10.12 regarding Balance credit for your Tata Docomo number [protected].

I apologize for the inconvenience caused to you and apologize for the delay in response.

Please be informed that I request you to provide us the Credit statement of bank in order to proceed further on your complaint. Kindly revert back to us.

We are also accessible from non Tata Docomo phones on[protected]toll free from TATA DOCOMO mobile phones only).

Assuring you of our best services at all times.

Warm Regards,
Abdul Q,

TATA Docomo - Customer Service.


-----Original Message-----
From:? [protected]@yahoo.com
Sent:??[protected]:17:14.0
To? :?? "[protected]@tatadocomo.com" <[protected]@tatadocomo.com>
Cc:?? null
Subject:?? Re: [protected] Web Complaint Number 623769~~M10815911
[Note:? Please don't change the subject for internal tracking purpose and immediate action.
_____________________________


Dear Mr Satyanarayana
?
Subject: Re: [protected] Web Complaint Number 623769~~M10658626
?
reg ?Recharge of prepaid Mobile [protected]
---
?
Brief History:
?
Recharge made through ICICI Bank for Rs.196/- on 3/10/2012
Payment ID No.[protected]
On failure to recharge complaint was made on 4/10/2012
Compl.no. 623769 - M10658626
?
Vide Your e-mail dated 4/10/2012 Docket No.PRRG 12781828 dt.4/10/2012 it was informed that the matter will be resolved by 5/10/2012 by?9.46 hrs. I also spoke to your customers service who have informed that the refund will be made in 7 and the wordings that the matter will be resolved by 5/10/2012 are? written as a routine manner. Yet nothing was done even after
7 days.Therefore a mail was sent again on 11/10/12 as nothing was done also 2nd complaint was raised vide No.632684 dated 11/10/12 for which you have replied that the complaint was closed on 4/10/12 itself and the recharge amount willbe refunded in 5-7 days.
?
Till date nothing has happened and the amount is still not credited into my account
?
This amply proves the callous? attitude of your customer service department who have no concern for the
Customer's grievances. To say the least I am disgusted with your false replies to cover up your mistakes
and inaction.?The matter was also taken up through ICICI Bank vide complaint no.[protected] dt.15/10/2012.
?
Having made enough appeals to you, I have therefore no other option than to make a last request? onceagain to refund the amount forthwith failing which I will escalate the matter and approach your top executives, consumer/civil courts, media and other forums for redressal of my grievance for which you shall be held responsible for all the costs and consequences. No need to thank you for the inconvenience caused
to me.
?
?
P S Sharma




________________________________
From: "[protected]@tatadocomo.com" <[protected]@tatadocomo.com>
To: [protected]@yahoo.com
Sent: Thursday, October 11, 2012 11:58 AM
Subject: Re: [protected] Web Complaint Number 623769~~M10658626
?
Dear Mr. Sharma,

Greetings for the day!

This is with reference to email dated 11/10/12 regarding complaint status for your Tata Docomo Mobile number [protected] .

I regret for the inconvenience caused to you.

We would like to inform you that your concern regarding recharge has been registered on 04/10/12 vide docket number PRRG12781828 and the same has been closed on 04/10/12 due to the recharge amount will be refund with in 5 to 7 days.

We request you to write back to us for further assistance.

We are also accessible from non Tata Docomo phones on[protected]toll free from TATA DOCOMO mobile phones only).

Assuring you of our best services at all times.

Warm Regards,

Satyanarayana,
TATA Docomo - Customer Service.



-----Original Message-----
From:? [protected]@yahoo.com
Sent:??[protected]:09:07.0
To? :?? "[protected]@tatadocomo.com" <[protected]@tatadocomo.com>
Cc:?? null
Subject:?? Re: [protected] Web Complaint Number 623769~~M10658626
[Note:? Please don't change the subject for internal tracking purpose and immediate action.
_____________________________


Dear Sirs,
?
I regret to inform you that till date my complaint is not resolved inspite of your assurance. Please attend to the same immediately.
?
P S Sharma


________________________________
From: "[protected]@tatadocomo.com" <[protected]@tatadocomo.com>
To: [protected]@yahoo.com
Sent: Thursday, October 4, 2012 2:40 PM
Subject: [protected] Web Complaint Number 623769
?

Dear Customer,


Greetings for the day!

This is with reference to your I-solve complaint number 623769 registered in our website dated 04-10-12 regarding recharge concern for your Tata Docomo number [protected].

We apologize for the inconvenience caused to you.

As discussed, we would like to inform you that we have registered your concern related to recharge concern with docket number PRRG12781828 on 04-10-12. The same will be resolved by[protected]:46:43 hrs and you will be duly notified upon closure. Kindly make a note of this docket number for your future correspondence.

For any further queries, please feel free to contact us on non Tata Docomo phones on[protected]toll free from TATA DOCOMO mobile phones only).

Assuring you of our best services at all times.





Warm regards,

TATA DOCOMO Customer Care


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From: [protected]@tatadocomo.com
Sent:
To: [protected]@yahoo.com
Subject: [protected] Web Complaint Number 623769

Dear Customer,




Warm regards,

TATA DOCOMO Customer Care