[Resolved] Tata Docomo — Request for Deactivation not responded

pankajsac

from BANGALORE, Karnataka

Address:

Bangalore, Karnataka

On 15-Oct, I had requested for deactivation of Tata Photon plan for Docomo AC NO :[protected] Docomo Data Phone no : [protected] But today I received an SMS that instead of deactivating the account they have changed the plan. Are we supposed to be their bonded customers? Deactivate the line immediately as all the dues till 15-Oct were paid same day online and balance on 15-Oct was Rs -2 i.e. credit of Rupees 2 in the account.

Was this information helpful?

No (0)

Yes (0)

Complaint marked as Resolved

After repeated reminders they deactivated the account. This happened only after submitting the complaint here. Finally no more charges were applied.

Tata Docomo customer support has been notified about the posted complaint.

Oct 28, 2013

Updated by pankajsac It has been more than 2 weeks since the deactivation complaint was filed. Also a week has passed since consumer complaint forwarded the complaint to TATA DOCOMO. But still I am receiving confusing calls from TATA DOCOMO. They are pressurising me to change the plan instead of deactivating the connection.
The day after the complaint was posted on this forum I received a call from TATA DOCOMO that the connection will be deactivated as per my original email on Oct - 15, 2013. Also if there are any charges for late deactivation, they will be reversed.

But still every alternate day I am receiving calls suggesting charges will be incurred and the connection is still active.
There has been no verbal/written confirmation by phone/sms/email/paper that the account has been deactivated.

Why does such a big brand have to stoop so low to earn Rs 500/- from its old/existing customers?
Here is the list of few of calls received on my phone number:
Phone Nos
Helpful customer service: +[protected] Oct 4:38 PM [Confirmed deactivation + no charges]
Disrespecting calls: +91 [protected] [Pressurised to change plan instead of deactivating + Forcing to redirect to deactivation dept]
Priya - 4:30 28-Oct Tata docomo +[protected] [No confirmation on deactivation]

Oct 28, 2013

Updated by pankajsac It has been nearly 2 weeks since the request was raised for dactivation of account to [protected]@tatadocomo.com.
Also it has been nearly a week (22-Oct) since complaint was put on https://www.consumercomplaints.in.
I did get a helpful call the very next day on 23-Oct from TATA DOCOMO customer service that no charges will be incurred for the delay in deactivation.
I had a credit of Rs 2 on 15-Oct in my account.
But after that I have received about 5 calls with conflicting information. They are pressurising me to change the plan and talk to deactivation department.

Here is the list of 3 calls:
1. +[protected] Oct 4:38 PM: Helpful and agreed to reverse any charges for delay in deactivation by TATA DOCOMO.
2. +91 [protected] 26-Oct 5:10 PM: Pressurised to change the plan instead of deactivation. Asked me to talk to deactivation department in TATA-DOCOMO.
3. +[protected] Priya -28-Oct 4:30 PM: Informed that customer service is still working on the request and no update/confirmation.

Why does a big brand like TATA DOCOMO have to resort to these delay tactics to earn a few hundred rupees from its customers?