[Resolved]  Tata Docomo — Slow network Connection

Address:

Bangalore, Karnataka

I have been a regular customer of the Tata Photon Services from the last year and a half (Number [protected]). Over the last week I have been experiencing a slow network speed and for which I have submitted a complaint[protected] on 26-Nov-12. I was provided assurance that the executive shall visit my place by 11:00 IST on 27-Nov-12. By evening of 27-Nov no one turned up, therefore I called up the customer care and they said that they the executive will come by 28-Nov by 11:00 hrs. I took a second day’s off to attend to the Tata photon’s executive but worst no one turned up. Again after calling the customer care I got the same old reply that my problem will be resolved by 29-Nov. I was still optimistic that my problem shall be addressed and demanded for another day’s off in my office. But I was completely unaware that Tata Photon has no space for the customer’s plight and as you might have guessed by now that no one turned up again.Even after repeated requests and complaints no one has turned up yet and neither have I received any calls from the department concerned. On calling the customer care they agreed to take up an additional request[protected] on 28-Nov and provided assurance that my problem shall be resolved. But this just another prank which the company uses to fool its customer.

Till date no resolution has been provided for my problem and not even once has the company made a courtesy call to intimate on any unreasonable delays. Also, when requested repeatedly , the customer care executives have denied to divulge the details of the complaints over an email or SMS.

Considering the mental harassment and the loss of work which I have undergone over the last week, I request for the following redressal:

1) Due to the negligence of the company Tata Photon I have lost three days of work in my office and therefore the company stands responsible for my loss of credibility and commitments towards my office. Therefore, the company is required to pay the damage compensation for this gross incompetitiveness.

2) I shall not be liable to pay any bill amount for the last one week as my problem has not been addressed by the company.

3) A detailed status update of the service requests[protected],[protected] from the day of creation till date to be produced over an email.