Tata DoCoMo Complaints & Reviews

Hi,

I am Arun Kumar, using TATA DOCOMO prepaid services. I am fed up of TATA DOCOMO unfair deduction of my balance. I have recharge online my TATA DOCOMO number# [protected], 5 times in 2 days ( 22nd Nov 2012 and 23rd Nov 2012) but every time my balance got deducted. I have Recharge with balance of 50 rs. on 22nd Nov 2012 through my IDBI Internet banking and on 23rd Nov 2012 recharge with Rs. 50 + 20 + 20 through IDBI Internet banking and Rs. 20 with local dealer. But every time after recharge it shows the balance and then it deduct the balance automatically in a second it shows 0 balance.

I tried to contact DOCOMO customer care and every time I got the response. Your transactions have not been showing in our system and also they told me to refund my money but I did not get any response till now.

I am facing this problem for last One and a half month. Every time they deduct my balance without any reason, even I do not get any call or message. TATA DOCOMO refund the money once in a month and very next time they charge double or triple of the refunding money.

Full Transaction details as showing in bank a/C :
tx1 :

Transaction Details
Account Number: [protected]
Transaction Date: 22/11/12
Transaction Amount: INR 50.00
Transaction Type: DR
Transaction Description: INET/EasyFill/[protected]/[protected]


txn 2 :

Transaction Details
Account Number: [protected]
Transaction Date: 23/11/12
Transaction Amount: INR 20.00
Transaction Type: DR
Transaction Description: INET/EasyFill/[protected]/[protected]


txn3 :

Transaction Details
Account Number: [protected]
Transaction Date: 23/11/12
Transaction Amount: INR 20.00
Transaction Type: DR
Transaction Description: INET/EasyFill/[protected]/[protected]


txn 4 :

Transaction Details
Account Number: [protected]
Transaction Date: 23/11/12
Transaction Amount: INR 50.00
Transaction Type: DR
Transaction Description: INET/EasyFill/[protected]/[protected]

txn 5:

Recharge through Local dealer for Rs. 20 on 23rd Nov 2012 and did not get any confirmation message.

Attach the Screen shot of IDBI Account Mini Statement for amount deduction from account on recharge of DOCOMO number.

please do the needful to refund my money back or else recharge.
Thanking you!
Arun Kumar
Mob: [protected], [protected]
Email: [protected]@gmail.com

My Tata Docomo (prepaid) Number is +91-[protected]. I don't know for what Rs. 2/- is getting deducted from my balance. I request you to stop it. Also, If there is any toll free number to rectify the problem kindly provide us.

Looking forward to your reply.

With best regards,
Geetha.

SIR /MAM
I AM USING 2 NO.(s) OF TATA DOCOMO . I BUY THESE NUMBERS AFTER LISTENING ABOUT DOCOMO BEST SERVISE AND SUPPORT. BUT ACCORDING TO MY WELL EXPERIENSE IT HAS WORST SERVISE AND CUSTOMER SUPPORT.
YOUR DRAW BACKS …..
1. NON REFUND OF WRONGLY DEDUCTED BALANCE ( NO MATTERS HOW MUCH SMALL ITS AMOUNT IS )
2. NON EXPERIENSED CUSTOMER CARE REPRESENTATIVES @ 198 COMPLAIN NO. ( EVERY TIME I CALL THEY GIVE DIFFERENT REASONS FOR THE SAME PROBLEM )
3. NON AVAILABLITY OF CONTACTING CUSTOMER CARE SECOND TIME IN A TIME (I CONTACTS 3 DAYS AND AFTER THAT I AM UNABLE TO CONTACT THEM EVEN AFTER 2 WEEKS )
4. BEST SOLUTION FROM THEM IS “ CALL US AFTER 4 HOURS HERE IS SOME TECHNICAL PROBLEM “ SINSE THEY KNOW THAT WE CANT CONTACT THEM AGAIN
5. CANT USE NET AT 0 BALANCE (I DON’T KNOW WHY ? ) WHILE IT MUST BE AVAILABLE . BECOUSE SOME TIME DUE TO UNCONSERN WE CALL AND BALANCE RECHEASE BELOW 1 RUPEE AND WE CANT GET RECHARGE COUPON AT THAT TIME OR PLACE . DUE TO UNAVAILABLITY OF NET WE CANT DO ONLINE RECHARGE TOO..
OTHER COMPANIES PROVIDE THIS FACILITY.

CONTACT NO. [protected]

yesterday on 22.11.2012 theservice provider deduce my balace by activating unwanted service by it self . i want my mony back and i dont want these type o[censored]nwanted services so i request to the service provider to unsubscribe these servises

Dear sir/Madam I have recharge my mobile with 35 rs juice up as per the pack On Net calls at 1p/6s and Off Net calls at 1p/2s for 60days..am in rural area so docomo is tied up with aircel while am in another networks my call tariff exceeds...I cant set docomo manually all times because its not available in all areas..Around 70% of coverage has been given by aircel..So the customer within those area cant enjoy the juice up benefits.Its like roaming in the home state..Docomo is responsible for not covering those areas then how should the customers responsible for that..I think the docomo covers directly in major cities only so this juiceup suits there only then what ll be the position of village and rural customers they are all still paying for the juiceup without knowing this matter.A good network must provide offers equally dont do this partiality..Customers in this docomo networks are all stay here only for this cheap call rates if they know this matter they are all migrate to some other networks

Hi,

Mobile number - [protected]

While recharging using my credit card, last night at around 12:30AM, on 23/11/2012, my credit card was charged for Rs 333. However, I did not receive any recharge on my mobile.

Please look into the issue.

Thanks and regards,
Ankur Mukherjee

Dear sir, my number is [protected].from since 15days I m asking to tatadocomo coustmar care excutives that puk number.here that simply saying for that number the puk number was not updated. Then I asked y? What's the promblem? Nearly I talked vth 15 excutives.and 3 numbers higher mangers.sir plz take my case and slove my promblem .thanking u sir my onther num is [protected]

Dear Sir/Mam,

As I m writing this mail to u, I dont know that whether you r going to read this or not but still I am writing. On[protected] I have purchased a prepaid T24 mobile sim having no. +91-[protected] from BIG BAZAAR Udupi , I have submitted all my Id proof and photos right during the purchase of the sim.

During purchase of sim it was told to me that your sim is going to be activated within 24 hrs but till the time I am writing you this mail my sim is not activated and since last 13 days i am facing a new thing:
On[protected] I have recieved a phone call from big bazaar udupi that your sim will be activated within 48 hours of your purchase due to some technical reasons.
On[protected] when my sim is not activated then i again gone to big bazaar for finding out the reason for not activation, then on T24 mobile counter representative told me sir there is change in procedure for activation so your documents submitted today and your sim will get activated within 72 hrs, i.e on[protected].
On[protected] when my sim is not activated then I again gone to Big bazaar udupi for finding out the reason then your representative at Mr. Prashanth at T24 mobile counter has arrange a telephonic conversation of mine with another senior Big bazaar person sitting in bangalore office Mr. Raghvendra then he told me that your application has been accepted and your phone will be activated by tonight i.e.[protected] night.
On[protected] when my sim is not activated then I again gone to Big bazaar udupi for finding out the reason then your representative has aarange a meeting of mine and BB udupi store manager Mr. Mahesh, then he assure me sir give me 24 hrs your problem will be solved.
On[protected] when my sim is not activated then I call Mr. Mahesh then he told me some procedure for activating the sim but after following all the procedure my sim is not activated, then I call him again then he feel very helpless by saying that sir sim activation is not in our hand it has to be activated by Tata Docomo because our service provider is TATA Docomo and your all documents are lying with them only.
Now with all the above mentioned incident I would like to request T24 mobile, Big Bazaar and Tata Docomo to please look into the matter on urgent basis and activate my sim immediately and resolve my problem, irrespective of whose responsibility it is.

Regards

HIMANSHU VARSHNEY
Senior Engineer - Civil
Engineers India Ltd
Mob: +91-[protected]

Phone number - [protected]

I am getting missed calls constantly in the midnite. When picked once, an automated song starts to play. When called to this number, nobody answers.
I am fed up. I am guessing this to be some autamated call.

Blackberry Services

I have a Tata Docomo no. [protected] and have subscribed to the Blackberry Unlimited services plan for Rs.399 a month.

Though the plan mentions has been cancelled and data mode is set in OFF I am still being charged for internet browsing which is ridiculous. I have made numerous complaints and wasted a lot of time on consumer helplines with no use. These guys are professionals in uneducated responses.
1. Please give us 48 hrs.
2. your complaint is being taken care of. you will receive a call etc
ALL BULLSH**T


The blackberry helpline says its a network problem and the network guys have no knowledge whatsoever. Everytime I have to tell them in detail the nature of my complaint with absolutely no support being provided.
THIS IS THE WORST CONSUMER HELPLINE !

I just fail to understand how are these guys still in business. Doesnt TRAI have any regulations or laws in place to take action against such worthless service providers.

I am losing precious time and energy trying to follow up with the customer services. Needless to mention being charged for services that am not using.

Please help me in this matter about how to proceed.

Chetan

i have received unwanted calls

wrong balance deduction
my Tata docomo no is [protected] my balance deduction often by this company wrongly
when i called in customer care my no. in block list so i can't communicate with them. I want my balancr refund i request you that investigat about it & give me your satisfactory suggestion

dear sir.my sim is missing.mobile no [protected].plz immeditely plz close my sim in immeditley.thanking

si rpls. i want same email id sms & call history for my mobile no.tatadocomo [protected]

Sir I am ravi kumat bearing docomo mobile number [protected]on[protected] i activated mobile internet 300mb pack from my main balance.While browsing as a habit i visited sites like youtube and yupptvonline telivision and several tv applications on my mobile google play store .I also used to watch tv channels long back through this number for which the data
balance is calculated and ducted accordingly.But on 21-11 night i got a massage for activation of mobile tv for 2days charging Rs 10 dedicted from my balance with out my permission.I several times called custemer care for which they put on hold and says to visit their website.
Today(22-11) i called custmor care and they are trying to blame me saying that you should not watch tv with data balance and i[censored] watch these sites we can deduct from divein apn andactivate mobile tv service.

I several times watched online tv and videos through tata docomo and all other sites but this is wonder so if we go even accendentally to a tv site they will activate mobile tv
i know that the default web portal of tata docomo may hav sevaral services to activate and some websites like vuclip for which docomo used to warn by a sms for charges but now i wonder how can i know that any of the link may lead to mobile tv site. Also there is no such intimation
the custmer rep says that the data pack is only for browsing who told u to watch tv.Also she is in hurry to end the call.
So i want to clearly know why cant i see the third party tv websites and applications which are not related to docomo.This is not being charged by other operaters but why do docomo needs extra money
Also the streaming data amount is deducted.If before there used to be facilitay to watch tv with
outer links why did it change now?And for whom they intemated ,even at the time of activating dataplan many messages comes but no such warnig.which is a kind of cheating.
As a senior custmer of TATA DOCOMO i was deeply hurted by this act because i trust tata brand so please check this thank you.
Contact id : [protected]@gmail.com

My no. Is 91-[protected]. Today morning Docomo had stopped all incoming and outgoing services on this number

I am girish C P I am using Tata docomo number prepaid number “[protected]”. 4 months back customer care guy called and active call me tune for 6 months. When I saw deduction in balance after couple of days, checked with customer care guys to cancel it and return the amount. They finally rejected my request because it was more 24 hrs ols and they can’t revert. And 15 days back they deducted the 15 rs for renewals of call me tune for 90 day, Again They have deducted 80 rs today. When I checked with customer care guy they told hold for a min and disconnected the call. After that from morning I am trying to reach but I am getting only busy msg. Plaese cancel the call me tune option and revert back the amount which deducted.

Getting unwanted calls from BSNL number [protected]. What a hell it is.. :(

Dear Sir/Medam

This is my number [protected] .I am receiving a recharge push Notification For every 1 min 20 times its getting distubing my work please resolve the issue as early as possible


Regards
[protected]

This is with reference to my Docomo post paid personal connection (Mobile Number: [protected]).

To brief you, I have a Friends & Family Plan for close to past 2 years, and I had approached the Indira Nagar outlet (10days ago) for change in set of the numbers enrolled in my plan.

In past, they used to accept the request at the counter and process the same during the billing cycle. Though, every time, I faced a challenge, as they used to miss it in the subsequent billing cycle and I used to personally go and remind them since there was no reference number given for any request/application submitted. So it usually took two months to change and at times re-submission of request was needed.

However this time, to my surprise, I was told that it’s a corporate connection, though I clarified that this has been my personal connection for 3 years or more and I have never been employed in TATA group companies and also not applied for corporate connections. Upon repeated request, the customer service representative at the store did send an email and verbally confirm to me that the new numbers will be considered in this (Nov. ‘12) billing cycle and I will receive a confirmation call as well.

I did get a call in couple of days but the CSR requested for the old set of numbers which I did not remember. As advised, I called up 121. The automated message gave me a new number to contact. Upon calling that number I again got an automated message with another new number to contact. It didn’t not help me connect to any CSR over call.

Hence, to avoid another chain of automated messages and new numbers, I approached the Indira Nagar outlet today for confirmation on my request. They repeated the same thing, that I am a corporate customer and I need to send an email and they will not be able to help. They were not sure how my personal number got converted to corporate number automatically.

As earlier, I do not wish to miss on my billing cycle of this month again like past times for the change request in numbers. Also, not sure of the reason for my personal number being considered as a corporate number. My billing cycle is 25th of a month. And I had requested to consider the following set of numbers:

STD
1. [protected]
2. [protected]
3. [protected]

Local
4. [protected]
5. [protected]
6. [protected]

I sincerely request for your intervention and kind help to resolve the mentioned issue, as my past experiences with the customer service has not been satisfactory.