Tata Docomo — Tata Docomo Payment issue

Address:

Bangalore, Karnataka

Hi,

This is regarding TATA DOCOMO Account Number:[protected].

When i took the connection they promised me that i will be given the speed of 3MBPS, based on that i took an high-end (Unlimited) Plan with initial payment of Rs1500 for the dongle.
but when start using the connection the speed was way bellow what was promised arount 50KBPS (the speed which is not good enough to open a google page).

When i contacted to the customer care they told that the speed will improve after first payment.based on that i payed my first bill of around Rs600+.
when even after there was no improvement of my speed when i again contacted to the customer care they told there are some signal issue in my area and they are working on installing new tower, so they told me to wait for 15 days and the things will be improved.

even after 15 days also things does not improved, after that i contacted the costumer care 3-4 times and every time i got the same responce give us some 15 days, 1 month and so so ...

then after being disappointed and frustrated i disconnect the connection and go for another broad band connection.

Now this Tata Docomo people are calling me harassing and asking me to make the payment of some pending amount.

I wanted to know why i need to make payments for UN-promissed commitment.
I had no issue with the payment, if they would have even given 512 KBPS speed also i would have keep continuing the connection.

Thanks
Manas
+91 [protected]