Tata Docomo — TATA DOCOMO Rude employee

Address:

Aurangabad, Maharashtra

I am TATA Photon Plus post paid customer and my photon plus number is [protected]. To change prepay to post paid I visited DOCOMO customer center located at Nirala bazaar, Aurangabad, Maharashtra branch on 19 Oct 2013 around 10:30 AM. It was my horrible experience as one of TATA DOCOMO representative asked me to go to security guard (they use to call him Paji) and fill the form and then come here, I did the same but that representative was busy with another customer hence I decided to go to another representative who was not serving to anybody his name is Mr. Deepak. When I approach to Mr. Deepak and stand in front of his table, he was busy with his computer, I stand there for almost 5 minute and waited for his attention, finally I decided to ask him whether he is getting some difficulty in login so that he can’t attend me but he replied his system is already working then I asked him why he made me stand In front of him for so long then he made an excuse that I asked Paji (security person) to fill my form, then me and Paji replied it is not, the form is already filled then he shouted at me and used abusive language at me mean while other customer care persons intervened and made him calm and ask me to sit in common wating area. As the form was with Mr. Deepak, he started giving me the instruction for paying amount and many more things from his desk and I was seating in common waiting area. In order to avoid further harassment and physical abuse, I left the center. I am very disappointed with the way TATA DOCOMO representative behaved; instead of offering the chair to their customer they are harassing us at their customer center.