Tata Docomo — Terrible Nightmare

Address:

Nashik, Maharashtra

This is a very IRATE customer of TATA DOCOMO (Internet). I live in Nasik, some kind of special offer is going on here which is : 2Gb unlimited high speed for 1399.0 + 10.3% tax. Normal rate of this package is 2999.00 But in their system it is not updated yet and it's been at least 4 months. My account was suspended two times due to lack of payment which I don't owe as it is a system correction.
After paying full eligible amount, I am still sitting here without any internet.

It is been three days that I don't have any internet and no one to pay attention to my complaint.

I am a software engineer and I work full time from HOME. I get paid hourly, without internet I can not work at all.
So, I am suffering and loosing money all thanks TATA DOCOMO. Who is going to pay me for that? They will just say Sorry for the inconvenience caused and move on but sorry just isn't enough!

When your customers are suffering and loosing business due to your fault, how can you be so relaxed????

I was with Reliance before and switched to Tata with a hope that I will benefit with higher speed and good customer service (as their sales agent was really good at selling me this), but I have to say that I AM HIGHLY DISAPPOINTED.
No matter what, customer should be their highest priority, in today's world customer service is the key of each business but I am sorry to say, that is not my experience with TATA DOCOMO.
Don't forget one upset customer can bring down 100s of your customers and one happy customer can give you 1000s of new customers, and I am a person who speaks loudly.