[Resolved] Tata Docomo — unethical practices - wrong bills and no service

gaurav372

from Pune, Maharashtra

Address:

Maharashtra

I had purchased Tata photon 2 months back and had a really bnad experience with it. My photon would work only for 1-2 days in a week and for rest of the days it would give me an error message " remote computer did not respond". I had complained to the customer care but no action was taken. In the meanwhile, they kept mailing me the bill charging me for the entire month. I spoke to the sales person with whom I had purchased the Photon and surprisingly instead of sorting out the issue with his billing team, he adviced me to not pay the bill. Now, due to non-payment of bills my Photon is again disabled.

I was so frustated that i wanted to switch to another operator but unfortunately I have paid an upfront fee of INR 1000 for purchasing the Photon. This is extremely unethical from a Tata group company, locking in a customer by making him pay an upfront fee and then not providing the right service.

Gaurav

[protected]

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Apr 25, 2017

Complaint marked as Resolved

Verified Support

May 08, 2012

Tata DoCoMo Customer Care's response Dear Mr. Gaurav,

Greetings from Tata Docomo!

We sincerely apologize for the inconvenience caused to you.

We would like to inform you that, our concerned team tried to contact you on the given alternate number but unable to establish the contact. Hence, we request you to kindly provide us your Tata Photon connection details, e-mail id or your alternate contact number which will assist us in doing the needful.

We assure you that we are committed to resolving the issue to your satisfaction.

For any further assistance please mail us at Customer.[protected]@tatatel.co.in or you can call us on[protected].

Thanks and Regards,
Customer care
Tata Docomo.