[Resolved]  Tata Docomo — unnecessary deduction of balance

Tata Docomo — UNNECESSARY DEDUCTION OF BALANCE

my name is sadam my tata docomo no. is [protected]
mera 10.00 rupy ka bailence TATA DOCOMO ne bina karan ke kat liya hai .
maine koi SUBIDHA nahi li mera 10.00 rupya bapas karo ....

Tata Docomo — unnecessary deduction of balance

ma no [protected] there is been unnesecary deduction of balance since a month.so its ma ernest request to you that u tak an immediate action

Tata Docomo — REGULAR DEDUCTION OF AMOUNT FROM TATA DOCOMO MOBILE NO AND IMPROPER RESPONSE FROM CUSTOMER CARE

I Sachin M Kabra is a Tata Docomo prepaid customer with number [protected] since last more than 1 year.
On 22 April 2011, a sum of Rs. 26 has been deducted from my balance towards Hot N Sizzling Models Subscription. On logging a compliant the same has been reversed somewhere on 24 April 2011 and credited back to my account. At the time of logging a complaint it has been assured that the same will not be repeated in my account. But since then every week during either Friday or Saturday the same has been renewed and Rs. 10 has been deducted every time on account of renewal. But every time on logging a complaint to the call centre the same has been reversed and every time I was requesting to stop this facility. In one of the complaint a call centre officer suggest me to delete the link in my mobile browser even though on deleting the link from the browser the same has been renewed on a weekly basis. The call centre officer also suggested that the same can be deactivated thorough login into My Account on Tatadocomo.com. But when I tried to deactivate the same through internet I was unable to find the option for the same. On enquiry on the above mentioned facility on internet the other call centre officer told that no such facility is available on internet.
But the worst thing I faced on Friday 20 May 2011. I received a same SMS from number 52250 stating that the “Your subscription to Hot N Sizzling Models Subscription has been renewed. You’ve been been charged Rs. 10.0/-.” The word been repeated twice in the SMS. At around 8.25 PM, as usual I called on 121 for the reversing the same. After a holding a call for approx. 5 Mins the same got disconnected. I again called at 8.32 PM on the same number, a call centre officer kept me on hold for checking the details. Approx. after 10 Min a another call centre officer came on call and asked what help I required. When I asked that call centre officer where is the earlier officer he informed me that he has gone for break. Here I want to ask one simple question, how can I a call centre officer gone for a break by keeping a caller on Hold for more than 10 Min with a reason to checking details?
After telling the problem a call centre officer who came after words asked me to call after 6 hours. When I asked him do you want me to call at 3.00 AM in the morning he suggested me to call in the morning and told me he will give one Toll free number where I need to sent a SMS for stopping this facility. He started with the number 521 and suddenly kept me on hold and on return asked me to call after 24 Hrs since they don’t have any details for the deduction of the amount of Rs. 10 and also inform me that this information was given by his Team Leader. When I requested him to transfer the call to his Team Leader, he informed me that the same can’t be possible. He was also not ready to give the name of his Team Leader but he has given his name as Bal Syed, but I was very much sure that he has given me a wrong name. The call centre officer was also not able to tell when this facility was renewed by me.
Again an amount of Rs. 10 deducted on 27 May 2011.

Deduction of balance , improper response form costumer care

With reference to above I would like to bring to your notice that I am using a GSM connection of TATA Docomo with no.[protected], but since last 3 days i am being unnecessarily harassed due to their system faults or whatsoever.They have been continuously starting one service after another without any confirmation or request from my side. And then I have to call them and fight to get my balance back which they are reluctant to reverse. As of now they have activated Vastu tips, caller tunes, and smart art services and also deactivated the same after i had to fight with the senior executive, yet I haven't been credited the charges which have been deducted for the smart art services activated today ie.09.01.2012(they have reversed the payment for the other two services). Now I don't have so much time to keep a track on what services they have activated and keep on fighting with them to reverse the charges and as a result it is becoming embarrassing and time consuming for me as they make me wait for long to talk to their senior officers to talk in this regard. I would be grateful if the authorities look into the matter and stop harassing me by doing this. Also I had sent a sms for MNP code request today on 09.01.2012 at abt 13.30 hrs., but am yet to receive any MNP code form the Docomo people.I want to get the problem solved as early as possible.

Thanks & Regards,

Giriraj Jhawar
+91 [protected]

Hi Giriraj,

As per our records the deducted amount of Rs. 26 has been already credited to your account.& VAS service has been deactivated.

Thanks and Regards
Customer Care
Tata DOCOMO.

Tata Docomo — unnecessarily balance deduction from 10 days

My mobile balance of approx. Rs.50 has been deducted. Tata docomo wap services are activated and they say that it is not related to tata docomo. Every day a new service activated .when i sen d mail complaining about this then they say that they will deactivate but after deactivation a new service is activated.. They have
wasted so much time of mine and money..
My mobile number [protected]

Tata Docomo — un-necessary deduction of balance

Hi, I am a consumer of TATA DOCOMO service since few months. But from a few days regularly I have been receiving messages from NETWAP informing the alerts about bollywood,cricket etc. But this is un-necessary to me. I have contacted Customer Care for several times and every time they have assured me to solve my problem within 4 hours or 1 hours or 1day. But still now I am suffering from the same problem.
Kindly stop this problem and I shall be very grateful to you.


Madhumita Mishra (Ph No-[protected])

a day before i have activated my gprs pack of 99 (i.e data uses upto 4gb for 6 week). today afternoon i was doing net, in between i got a massage you have downloaded Dazzling Beauties at rupees 33 which is non refundable. first of all i checked my mobile is things was happened may by mistake i did such things.but i could not find any download. then i called customer care (really a big task ). they told me you have downloaded Dazzling Beauties,i told but nothing save or downloaded in my mobile, name the site which i explore and i downloaded such thing,they replied i have no idea about that but i know one thing by a single click your balance will deduct. i argue with them just a last night i activated my gprs pack after that you deduct?they have not replied and cut the phone.

Dear Customer,

Kindly provide us your Tata DOCOMO number, your alternate contact number and email ID so that we can get in touch with you. You can also go to the following link - http://bit.ly/24x7LiveChatSupport to get your query resolved through a Live Chat with our Customer Care executive.

Thanks and Regards
Customer Care
Tata DOCOMO.

My mobile number is [protected] I have activated 34 rupees sms pack then also they are deducting it today they have deducted 2.50 & 4 days before they have deducted 1.50 so my 4 rupees had been deducted unnecessarily so please kindly look into the matter & refund my balance. When I m calling customer care that is also blocked Why the company is not taking action against such customer care executive. So please kindly refund my balance

My mobile number is [protected].My balance of Rs.9 had been deducted unnecessarily I have not activated anything from my side then also. So please kindly refund my said amount.
Regards,
Varun Mishra

Dear Mr.Lath,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

Dear Mr.Lath,

There is no discrepancy in the balance deduction as the same was charged for the downloading the VAS service ?Dazzling Tamanna?. Hence refund is not applicable for the same.

Thanks and Regards,
Customer Care
Tata DOCOMO.

RS 45/- HAS BEEN DEDUCTED FROM MY BALANCE UNNECESSARY ON 25/06/2014 WHILE I DIDNOT PRESCRIBE ANY SERVICE ON MY CELLPHONE.I REGISTERED MY COMPLAINT ON CUSTOMER CARE AND IN COMPLAINT SERVICE 198 BUT THEY DENIED TO REFUND THE BALANCE.
SANJAY KUMAR
[protected], [protected]

I would like to get my rupees 50 refunded which was lost bythe activation of a value added service called pyaar ke panna. The activation was without my knowledge and i have never requested for it. Your customer service executive asked me to wait while he connects the call to another executive and the call was cut off. My number is [protected].

Attractive model club is activated on January 1 which leads to the deduction of Rs 99. My cell no. is [protected]. Please stop the service and refund my balance ASAP.

Attractive model club has been activated on January 1 in my mobile which leads to deduction of Rs 99. My cell no. is [protected]. Please stop this service and refund my money ASAP.

Tata Docomo is cheating the customers by activating useless VAS without informing the customers. They have deducted my Rs. 33 by activating useless value added service and when called to customer care regarding they are not giving satisfatory answers.my number is [protected].my balance has not been refunded.