[Resolved]  Tata Docomo — unnecessary deduction of money

TATA — unnecessary deduction of money

i am vidhi bhalla, my phone number is [protected] as i rang up customer care no.[protected] and Mr Gagan attended the phone and when i requested him for access deduction of my pre-paid connection and he started in a very foul way which was not bearable and accordingly i wanted to get my call transferred to senior executive but instead of transferring the call he blocked my no. for connecting with the customer care. Thereafter efforts were made from landline which was attended by Mr lalit and Mr charanjeet and on their suggestion customer care no.[protected] was dialed from landline no. and the attending official mr sunil and connecting to one official mr deepak and later i got in touch with madam sukhwinder in the pre-paid section and requested her to connect me to some senior official but she insisted to give the iformation about the complaint. As a matter of fact we have not activate any alerts and no body gave me any call for activating this pack and consequently deduction of Rs 30 on nov 7, 2009 was unwarranted. this issue requieres a probe and also counselling to customer care executives as how they have to behave to with customers and the rude adament behaviour requires amendement. the case may be thoroughly seen any reply to e-mail within three days less the complaint is likely to be made to the higher authorities or consumer forums.

there has been unnecessary news alerts from 54321. they have renewed my subscription for news alerts without asking me please stop this asap as it is causing me lot of trouble

[protected]
ashish
[protected]

Tata Docomo — Unnecessary Deduction

My number is [protected] and tata docomo keeps subscribing me to services without my consent.
I receive messages saying "hey, you've been subscribed to this and it costs ? Rs, you can deactivate with this number".
checking my balance, those Rs are immediately deducted, even if i call the deactivation service, which most of the time doesn't realize i'm subscribed to these services.

This has happened so many times for now, so TATA DOCOMO has taken illegally amount from my account.

Plz do some thing regarding this matter.

Thanks&Regards.
Nizam Afsar.

Tata Docomo — UNNECESSARY MONEY DEDUCTION

SIR MY TATA DOCOMO NO.[protected] HAS BEEN SUBSCRIBED BY State Pack @ Rs 12/12 days AND Hasya Kavita in Hindi alerts @ Rs 30/30 days WITHOUT INFORMING ME,THEY HAVE CHARGED FROM MY CORE BALANCE BUT I HAVE NOT ACTIVATED IT..UNNECESSARY MONEY DEDUCTION IS DONE BY THEM.PLEASE TAKE SOME SERIOUS ACTION AGAINST THEM OR ELSE I HAVE TO CHANGE THE SUBSCRIBER.

ATUL DARUKA
CONTACT NO [protected]

Tata Docomo — unnecessary deductions through service messages

Dear sir,

iam using tata docomo services ([protected]) from past six months, theyare deducting 20 to 40 rupees every month by sending an sms saying that we are auto upgrading ur services.

I have already given a complaint to deactivate all my value added service. Customer service is not responding properly.

Kindly take a complaint and credit my lost amount in to my account.

Regards

ramakrishna

No repsone against complaint...

Tata Docomo — deducting money unnecessary

sir, i am using docomo gsm service my no is [protected].today morning 20 rupees has been deducted from my account ...for browsing.. iam already
have net pack with 80 mb bal.. when i talked to customer care they told that i was browsing paid site but it was not so ...and when i called again then dint replied...so i request you to please enquire my request and if possible help me to get my deducted bal.thankyou..,..... chandan

I am Rajasekar . i receive a message often as ::::Hi! Subscription to KCELEBONE has been renewed at 1.0 till 20-Sep-12.To Stop,call 155223 (tollfree).Balance is Rs21.48 at[protected]:16PM::::my mobile no : [protected] !! i have already complained about this ..complaint no:589172

but no action was taken so far !! i have been deducted money daily for the past two months !! i dont want these subscriptions at all......even if i call 155223 the response is no service is active !! stop this service once for all and refund my money !

Hi Raja,

We would like to inform you that the amount of Rs.13 has been adjusted in your number and VAS service has been deactivated and no issue now.

Thanks and Regards,
Customer Care
Tata DOCOMO.

Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

Dear Mr. Manjunath,

We tried to speak to you personally on your alternate number to understand your concerns regarding balance deduction however, we were unable to contact you, since your call was switch off.

We would like to inform you that you have been charged as per your internet usage. You can write to us on [protected]@Tatadocomo.com.Please visit our website www.tatadocomo.com for more information.


Thanks and Regards,
Customer care,
Tata Docomo.

From my number [protected] unnecessary money was deducted without any reason. On 14 th Dec 2014 I recharged Rs.120/- and on 17th morning i.e today the balance has become zero. so kindly make redeposit of money to my number as early as possible.