Tata Docomo — Unwanted Services Activated

Address:

Bangalore, Karnataka

Hi,

I have two problems:

1. My mobile no is [protected]. My name is Manoj M K. Daily I get a message from NETWAP stating the Cineone alert of the day with some hyperlink. I have not subscribed for the service. Daily 1 or 2 Rs is being deducted for it.

2. My wife's mobile no is [protected]. She gets daily horoscope submissions without ever subscribing for it. Balance is deducted every week. For this reason, we do not charge her phone. We use another phone for outgoing calls and just use this for incoming.

When I try to call customer care on 121 my call get disconnected automatically. When it gets connected, the Customer Support executives don't have a clue what's going on. I don't understand the reason for the same. When I call 155233, it says that I am not subscribed to any service. Unsubscribe the services and refund me the balance.

The issue is so irritating that I am thinking of changing my service provider to AirTel after waiting for a couple of more weeks. Hopeful things will be better there.

Please help.

Manoj