[Resolved]  Tata Docomo — Wrong Billing - Postpaid Connection

Address:

Nagpur, Maharashtra

Dear Sir / Madam,

I've been using Tata CDMA postpaid connection No [protected] since last 4 years. I've been a regular payer of the bills. Of late, precisely in the last 4 months, I've observed that TATA has started billing me wrongly and asking me to pay for it to avoid disconnection.

I received Apr 13 bill of Rs 1994/- in which to my shock they have activated a plan that was not requested by me. They finally settled the amount to Rs 852/-, which I promptly paid. Then they sent me May 13 bill of 2,416/- with wrong activated plan and after brainstorming of 5 days, they settled the bill for Rs 785/-. Again, June 13 bill is sent of Rs 1981/-, which is on higher side due to variety of reasons listed below (common for Apr & May 13 also):
1. The customer care executive activated a wrong plan due to which I was billed heavily for Tata to Tata STD minutes.
2. TATA billed me for High Speed Internet Access, which has not been opted by me. Actually, this is the limitation of TATA CDMA network, that they cannot restrict providing High Speed and Low Speed internet facility and they provide High speed by default, while this option is available for TATA GSM Networks. TATA is billing me twice for one facility, they are billing me for my monthly plan of low speed as well as my usage on high speed. How am I liable to pay twice for using the same facility? This fault was understood by TATA and they provided me rebate for 3 months, but this is being charged in every monthly bill. And now they are refusing to give any rebate. Why should a subscriber be held responsible for paying because of the restriction of the service provider? Although the charges are less than Rs 100/- in a month, why should I be paying for a facility which I dont want to use.
3. To put forward my issues with customer care, I called their toll free customer care no. Their customer care representative asked me to call a no, which happened to be an IVRS no and activated a facility (TATA ZONE) automatically charging Rs 30/- per month. This is utter unprofessional attitude from TATA. They however agreed their fault and gave me rebate.
4. I am being asked to pay late payment charges while it is the fault of TATA that they are unable to provide me correct bill. Every month they give me incorrect bill and ask me to pay the same or they would levy late payment charges as they are doing.

Every time, I lodge a complaint with TATA, a customer care executive calls me to ask me the problem I am facing and then after detailing him the issues, he would inform that he cannot help but will ask their billing section to contact me. I am feeling mentally harassed and I am unable to concentrate on my work because of the continued unprofessional attitude of TATA. I have always been a heavy user and also paying my monthly bills regularly and cannot say whether they have charged me extra in the past as well.

Due to above exercise happening each month, at least 2 hours of 5 days are wasted in each month. I'm also losing financially as I'm unable to concentrate on my work. I'm also feeling headache which may be due to high blood pressure caused by their customer care persons. My family life is also getting disturbed. I request consumer court to intervene and provide me respite from the above issues.

Thanks in anticipation,

Surendra Mahur
Nagpur
+91-[protected]
+91-[protected]