[Resolved]  Tata Housing — excess charges and worst customer service

Address:

Thane, Maharashtra

Dear Arshad and Krishnesh,
This is very disappointing that i have yet not received the revert on my query in trail mail.
I have sent you cheques for all the penultimate installment and maintenence charges as well,however Tata housing has still not reverted with the status of possession on the top of this i have not even received recipts of payments made,this response is worse than local builder.
Moreover,i have been trying to get in touch on your landline number[protected] for last one week but no one is answering my calls.This is very unprofessional and absolute lack of customer service on part of Tata housing.
Please revert to this mail on urgent basisand call me on my contact numbers mentioned below.

Warm rgds,
Abhishek Dashehariya
#[protected]
[protected]


Fw: Read: Customer id - [protected]. Delayed possession and unfair charges...reminder
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>Dear Concerned,
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>This has reference to my customer id- [protected], flat no.A-3- 12/203.
>You are requested to address concerns as below –
>1. At the time of flat booking in jan2010 I was assured by your representative Mr.Abhishek Parashar that
>Possession will be given in june2011.However after I paid 20% of flat cost at the time of registration I was told by your representative that possession will be given in Dec2011. According to your latest communication via letter dated 8March2013 which I received on 22march2013, you said that possession will happen in april2013. This is very disappointing that possession is delayed by almost 22 months and without any fault of mine I have been paying unnecessarily huge interests on my housing loan.
>I have raised this concern in my earlier communications also, Tata housing must consider paying compensation equivalent to prevailing rates of rent to flat owners on account of delayed possession, failing to do so will go extremely against trust and goodwill of “TATA” as a brand. It might also result in bad publicity in media due to unfair practice.
>2. With reference to your demand letter dated 8 march2013,you have demanded heavy chargesRs.60,300 against water and electricity connection. These charges are irrational ,very high and improper as in a rural area like Boisar basic amenities like water connection and electricity connection cannot cost so huge. Therefore you are requested to revise these unfair charges and send me a revised bill.
>3. In your bill you have charged 12 months advance maintenance at the rate of Rs.3/sq.ft,
>This is again on a very high side. I am residing in a 7storey tower in vasai and with all amenities paying maintenance at Rs1.5/sq.ft., please note that in a rural area like boisar and that too in a 2 storey building maintenance charges cannot be so high ,it cannot be more than Rs.1.5/sq.ft.
>There is something wrong with the calculation or in the contract handed over to some agency. Hence you are requested to revise and rectify the same on immediate basis.
>4. One side you have charged 12 months maintenance in advance simultaneously you have also charged advance deposit of maintenance that too for 12 months. This is again unfair.
>When all other builders are charging deposit for maximum 3 months , how can you burden your customers with 12 months deposit.
>5. You have charged Rs.15000 under the head – “Interest free refundable deposit for interior shifting’. I fail to understand this unnecessary charges are levied for what reason? Please remove these charges as this is unfair to charge customer without giving any service.
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>Please note that I bought flat in ‘Tata housing” only because of its goodwill and trust on ‘TATA brand” among people, unfortunately the unfair charges levied and not even talking of
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>compensation for long delayed possession by Tata Housing is a clear cut contrast to ‘TATA Groups’ image of fair and ethical practice.
>The reason for writing this letter is to remind management that all such unfair charges as mentioned above to be removed so that people continue to trust in ‘TATAs’.
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>Warm regards,
>Abhishek Dashehariya,
>#[protected]
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