Tata Indica — faulty product

i bought tata indica at bangalore. reg number is ka04ma3050. this is a LXI model. i purchased in sep 2003. for last two years i am on transfer to kolkata. i observe that the dash board has become sticky. i took the vehicle to one of the dealers in kolkata. i was given to understnd that product was defective and nothing could be done. i seek your intervention for early resolution of the issue.
with regards,
m.v.narayana
mob no- [protected]
[protected]@gmail.com