[Resolved]  Tata Indicom — Non-Refund of Cancelled Tata Photon Postpaid

Address:

Bangalore, Karnataka

18/June/2011 : I paid Rs.1599/- online, using my Citibank Mastercard ([protected]), with Billing ID 3572568, for booking a Tata Photon Postpaid connection and the sales person (Mr.Love Zain - Sr.Sales Advisor of Tata Indicom,[protected] & [protected]) specifically confirmed that the product is plug & Play and does NOT require any software installation - this was important as my company laptop does not allow any external software to be installed.
However, the product did not install, as it actually required istalling a software, which my laptop did not allow.
I claimed refund on the same day, which was agreed by Mr.Zain verbally.
1/July/2011 : On reminding again, I received Mr.Zain's email requesting TATA SUPPORT TEAM to arrange the refund.
18/July/2011 : I sent email reminder, which were not replied to.
28/July/2011 : I again sent reimnder, which were again not replied to.
1/August/2011 : On the next reminder, I received a reply on 16/August/2011, asking for my Bank Statement & Card Transaction details, which I sent the very same day.
17/August/2011 : Mr.Avneesh Choudhary, Team Leader Operations (email : avneesh.[protected]@connectindia.in & Phone[protected] & [protected]) from VRITI INTERACTIVE -wrote an email to me asking for the Billing ID no., which I informed the very same day - he replied that he is working on this and will revert shortly).
I can provide the whole chain of emails, if required.
1/September/2011 : On my next reminder, Mr.Choudhary replied that it is still in process.
16/September/2001 : On my next reinder, he replied that the refund is already made to my account - but there was still no credit on my Credit Card.
30/September/2011 : I tried calling Mr.Avnees Choudhary on his cell no, but he said he will call back, but he never called back.
8/October/2011 : Today when I have been calling Mr.Choudhary, he picked up the phone & on hearing my name, he disconnected. Since then he is not picking up my call & I have tried at least 10 times. I called the landline no.[protected], when one Mr.Pankaj Sharma picked up and said that Mr.Choudhary & whole team is in some meeting and that he will surely ensure a call back to me before 6 pm today only. But no call came. I tried Mr.Choudhary's mobile again in the evening and he disconnected after hearing my name and now he is not picking my calls.

I am not sure, if this group of Mr.Zain or Mr.Choudhary are really a part of Tata Indicom or some fraud company and would like to request the Consumer Court in escalating this to the Senior Management of Tata Indicom & arrange me relief.