[Resolved]  Tata Indicom — Unpaid Charges

I had a Tata Internet Connection. Which I disconnected on December 2008. Approximately half an hour back I had a call from a certain Mr. R.C Choudhary who claims to work at Tiz Hazari Court as an “LDC”. He claimed that I have a court case filed against me by a Mr. Sanjeeb Kumar who he claimed was a lawyer representing Tata Tele Services. To say the tone of Mr. R.C Choudary was rude was to say the least. After threatening to have me in court he asked me to contact Mr. Sanjeeb Kumar. Sanjeeb asked me to file the outstanding amount immediately at a Tata Indicom Outlet within one hour if I did not want a court case filed against me.
I walked upto a Tata Indicom outlet and payed the requested amount in full. However when I looked into the details it appears that:

1. I have not used the account post December
2. My request in December to close the account has not been noted down and not been followed through

This despite the fact that I have filed the application in writing and attached a copy of my PAN card. I still have a xerox of the closing letter I handed in on December. Tata Teleservices has through sheer stupidity or malice not closed my account and has continued to bill me rental for the next four months. To top it all of, neither was this rental bill forwarded to my email id, and the call center people who used to bug me every month haven’t bothered to explain why I have an outstanding charge.

The icing on the cake was to have two people call you up in the middle of a working day and threaten you with a court case for non payment of dues. I have just talked to a Mr. Ashish Chakraborty who has promised me that the payment I made would be refunded through a non-usage waiver and the constant irritation that is the Tata Indicom Call Service would also be halted immediately. Thank you so much Mr. Ashish! I am happy. However you have just broken the cardinal rule of customer service. Never piss of a customer before placating him. I have had to waste half a productive day in office, I had to endure your call center people for three months, all thanks to a mistake which you neither have the courtesy or the good grace to accept. I certainlly would not like to recommend a Tata Indicom connection to anyone if this is the current level of service were to continue.

I have put down the names and numbers of the jokers for future reference here. I don’t know if these guys are actually associated with any legal firm or are just paid for muscle hired by Tata Indicom. In any case if you do get a call from any of these numbers do feel free to tell them what they are:

Mr. Sanjeeb Kumar: [protected]

Mr. R.C Choudhary: [protected]