Tata Indicom — POOREST CUSTOMER 'CARE'....'HOTTEST' BILLS | |
Hello Everyone! I am pasting my correspondences with TATA INDICOM with regard to their internet services. Can you imagine a company more poor in customer service??? Can you imagine a company cheating its customers as blatantly as this? READ BELOW: ... MY MONTHLY BILL SHOULD BE ONLY Rs.325. UPON MY COMPLAINT, YOU HAD REDUCED IT TO Rs.325 FOR THE MONTH OF MAY-JUNE 08. SHOULD I BEG YOU EVERY MONTH TO REDUCE THE BILLED AMOUNT? WHY DON'T YOU UNDERSTAND THIS MATTER? (AM I TALKING SOME STRANGE LANGUAGE OTHER THAN ENGLISH? OR, YOU DO NOT UNDERSTAND ENGLISH?) I AM NO LONGER IN INDIA AND I WANT TO WIND UP ALL RELATIONS WITH TATA INDICOM AS EARLY AS POSSIBLE (ENOUGH IS ENOUGH!). IF YOU CAN NOT UNDERSTAND AND RECTIFY THE PROBLEM, CAN YOU CONNECT ME TO SOME SENIOR OFFICIAL? OR, CAN YOU TALK TO TATA INDICOM MUVATTUPUZHA HUB OFFICE. I TOOK THE CONNECTION FROM THEM AND THEY KNOW EVERYTHING. IT IS STRANGE THAT AN APPLICATION FILED FOR DISCONNECTION ON 13 AUGUST IS STILL UNDER PROCESS!!! Babu P George, PhD Assistant Professor (Tourism Management) Managing Editor, Journal of Tourism: An International Research Journal JGH 314-E, 118 College Drive, Box 5176 University of Southern Mississippi, Hattiesburg, MS, USA 39406 Phone: 01.601.266.6511 OR 01.601.255.4431; Fax:01.601.266.6707 Visit me at http://myselfgeorge.googlepages.com "लॉका समस�?ता स�?खिनो भवंत�? ... May everyone be blessed with true happiness" - Hide quoted text - On Wed, Aug 27, 2008 at 12:58 AM, Customer Care <customercare.[protected]@tatatel.co.in> wrote: Dear Mr. Babu, Greetings from Tata Indicom! We thank you for writing in to us. As a service provider, we firmly believe that the key to customer satisfaction is adding value to a relationship that is continual and long-lasting. With reference to your mail regarding cancellation we would like to inform that the cancellation request is registered on 13th August 2008 and is under process. Our Customer care executive will get in touch with you on further process. Also, the disconnection of your account number[protected] will be done by the 15th day and you will be charged with rentals only for the first 3 days from the day of cancellation. Further we would like to inform you that you have an outstanding amount of Rs.1028/- for the Tata Indicom number [protected] and hence we kindly request you to remit the same for which we have attached the Bill copy for the month of July'08 for your reference and also you have unbilled amount of Rs.883/- as on 27th August 08 in your account. Trust this meets your requirement. Should there be any further clarifications, please do get in touch with us. Assuring you of our best services at all times. Kind Regards, Divya Customer Care- Kerala Tata Teleservices Ltd From: Babu George [mailto:[protected]@gmail.com] Sent: Wednesday, August 27, 2008 2:22 AM To: Customer Care Subject: Re: Account Cancellation (Revert from Tata Indicom) I have given a cancellation order for the account[protected] w.e.f. 13 August 2008, both at your Muvattupuzha office and online. The order is yet to be processed at your end. Also, my complaint about a wrong bill that you sent me has not been attended to. This is to inform you that I will not take any responsibility for the laxity from your side in settling the bill or disconnecting the account. Babu George On Mon, Aug 18, 2008 at 5:56 AM, Nodalofficer Kerala <Nodalofficer.[protected]@tatatel.co.in> wrote: Dear Mr. George, Greetings from Tata Indicom! We thank you for your mail. We regret to note that you have opted to go for disconnection. We would like to inform that cancellation request for your Tata Indicom telephone number [protected] has been registered with us and the same will be deactivated shortly. Our customer care executives will get in touch with you shortly regarding the same. We have noted your feedback and have taken corrective actions in improving our process. We appreciate the time taken to provide us with your valuable feedback. As a service provider, we firmly believe that the key to customer satisfaction is adding value to a relationship that is continual and long-lasting. Hence we request you not to let this experience dilute your opinion about our services. We look forward to having you back in our network soon. Should there be any further clarifications, please do get in touch with us. Assuring you the best of our services at all times. Kind Regards, Nodal Officer Kerala From: Babu George [mailto:[protected]@gmail.com] Sent: Wednesday, August 13, 2008 4:08 PM To: Customer Care; Nodalofficer Kerala Subject: Account Cancellation Sujitha: I am so angry and disappointed at your adamant posture that "come whatever may, I will not understand my customer". In the above context, the account[protected] and the postpaid number [protected] may be canceled / disconnected with immediate effect. I have not been able to use the connection for the last several days. You may send me the final bill till today. I verified the original records at the Muvattupuzha office of Tata Indicom and re-confirmed for myself that I never had requested the add-on connections that you argue I had and later discontinued. I understand that today is the last date for paying the last month's bill. Since you have not yet corrected the errors in the bill, I have not been able to make the payment. I am not responsible for this and will not make any fine that may come due to the non-payment of the bill. Babu P George On Wed, Jul 30, 2008 at 4:17 PM, Customer Care <customercare.[protected]@tatatel.co.in> wrote: Dear Mr. Babu George, Greetings from Tata Indicom! We thank you for writing in to us. As a service provider, we firmly believe that the key to customer satisfaction is adding value to a relationship that is continual and long-lasting. We deeply regret the inconvenience caused to you and will strive to take the responsibility to provide you with superior and eminent personalized service. With reference to your mail, this is to inform that the Data Scheme was disconnected for the Tata Indicom Number 485 – [protected], henceforth that particular Data Scheme rental will not be charge in the bill. Should there be any further clarifications, please do get in touch with us. Assuring you the best of our services at all times Kind Regards, Sujitha Customer Care- Kerala Tata Tele services Ltd. From: Babu George [mailto:[protected]@gmail.com] Sent: Tuesday, July 29, 2008 6:40 PM To: Customer Care Subject: Re: Account Number[protected] Revert from Tata Indicom This does not make any sense. I have NEVER applied for V Data Unlimited data Scheme. Then, how does the issue of disconnecting it on 29th June come? Does it make any sense to have 2 schemes...an unlimited scheme and a limited scheme? (If I have an unlimited scheme, why should I have a limited one!!!). THIS ISSUE WAS SETTLED LAST MONTH ITSELF, WITH YOUR NODAL OFFICER KERALA. You can refer the primary application if I have ever applied for 2 schemes under the same mobile number. I WILL FILE A CASE IN CONSUMER COURT IF TATA INDICOM CONTINUES TO FORCE ME TO WASTE MY TIME BEHIND THIS. IF YOU CAN NOT GIVE ME PEACE OF MIND, YOU MAY DISCONNECT THIS CONNECTION. I CAN'T WASTE MY VALUABLE TIME TO KEEP ON CONVINCING YOU. Babu P. George On Tue, Jul 29, 2008 at 5:48 PM, Customer Care <customercare.[protected]@tatatel.co.in> wrote: Dear Mr. Babu George, Greetings from Tata Indicom! We thank you for writing in to us. As a service provider, we firmly believe that the key to customer satisfaction is adding value to a relationship that is continual and long-lasting. We deeply regret the inconvenience caused to you and will strive to take the responsibility to provide you with superior and eminent personalized service. With reference to the telecon had with Ms.Lilly, this is to inform that the V Data Unlimited data Scheme 750 Rental has been disconnected on 29th June 2008 for the Tata Indicom Number 485 - [protected] and your bill cycle is 25 to 24. As per the bill cycle the rental of Rs.100/- + Tax got charged from 25th June to 28th June 2008 and also the same amount has been posted. Further we request you to clear the current outstanding amount of Rs.756.64/- and from next bill onwards the extra charge will not be there. Should there be any further clarifications, please do get in touch with us. Assuring you the best of our services at all times Kind Regards, Sujitha Customer Care- Kerala Tata Tele services Ltd. From: Babu George [mailto:[protected]@gmail.com] Sent: Tuesday, July 29, 2008 7:50 AM To: Customer Care Subject: Re: Account Number[protected] Revert from Tata Indicom Please refer to your below given email to me w.r.t. account number[protected]. You promised that the error that occurred in the last month won't be repeated. I have the latest bill and...this is sad, and ... very very outrageous! Do correct the bill so that I can make the payment. Let me reiterate that my plan is value 325 data plan alone...and alone... Babu George 2008/7/10 Customer Care <customercare.[protected]@tatatel.co.in> Dear Mr. Babu George, Greetings from Tata Indicom! We thank you for writing in to us. As a service provider, we firmly believe that the key to customer satisfaction is adding value to a relationship that is continual and long-lasting. We deeply regret the inconvenience caused to you and will strive to take the responsibility to provide you with superior and eminent personalized service. With reference to the telecon had with you, we would like to inform that the V Data Unlimited data Scheme 750 Rental has been disconnected on 29th June 2008. Further we had verified your bills and billing adjustment of Rs.766 /-has been posted. The credit has been adjusted in your outstanding amount for the Tata Indicom number [protected]. Further we would like to inform that the current outstanding balance is Rs.324.99 and from next bill onwards the extra charge will not be there. This is for your kind reference. Should there be any further clarifications, please do get in touch with us. Assuring you the best of our services at all times Kind Regards, Sujitha Customer Care- Kerala Tata Tele services Ltd. From: Babu George [mailto:[protected]@gmail.com] Sent: Monday, July 07, 2008 6:40 PM To: Customer Care Subject: Account Number[protected] Hello! I had launched a complaint the last week w.r.t. an anomaly in my last bill for the account number[protected]. I was orally promised by the call center people that the extra-amount that i appeared in the bill will be cut down and the new bill will be sent to me. But, nothing happened so far! Please examine. Let me repeat: I have a Value 325 VData Plan ONLY. I am not responsible for all the extra flesh added to that...including the addition of another data plan for the same mobile number (crazy!). Babu George Was this information helpful? | |
 6 Comments | |
Comments
Hello Everyone! I am pasting my correspondences with TATA INDICOM with regard to their internet services. Can you imagine a company more poor in customer service??? Can you imagine a company cheating its customers as blatantly as this?
READ BELOW:
...
MY MONTHLY BILL SHOULD BE ONLY Rs.325. UPON MY COMPLAINT, YOU HAD REDUCED IT TO Rs.325 FOR THE MONTH OF MAY-JUNE 08. SHOULD I BEG YOU EVERY MONTH TO REDUCE THE BILLED AMOUNT? WHY DON'T YOU UNDERSTAND THIS MATTER? (AM I TALKING SOME STRANGE LANGUAGE OTHER THAN ENGLISH? OR, YOU DO NOT UNDERSTAND ENGLISH?)
I AM NO LONGER IN INDIA AND I WANT TO WIND UP ALL RELATIONS WITH TATA INDICOM AS EARLY AS POSSIBLE (ENOUGH IS ENOUGH!).
IF YOU CAN NOT UNDERSTAND AND RECTIFY THE PROBLEM, CAN YOU CONNECT ME TO SOME SENIOR OFFICIAL? OR, CAN YOU TALK TO TATA INDICOM MUVATTUPUZHA HUB OFFICE. I TOOK THE CONNECTION FROM THEM AND THEY KNOW EVERYTHING.
IT IS STRANGE THAT AN APPLICATION FILED FOR DISCONNECTION ON 13 AUGUST IS STILL UNDER PROCESS!!!
Babu P George, PhD
Assistant Professor (Tourism Management)
Managing Editor, Journal of Tourism: An International Research Journal
JGH 314-E, 118 College Drive, Box 5176
University of Southern Mississippi, Hattiesburg, MS, USA 39406
Phone: 01.601.266.6511 OR 01.601.255.4431; Fax:01.601.266.6707
Visit me at http://myselfgeorge.googlepages.com
"लॉका समस�?ता स�?खिनो भवंत�? ... May everyone be blessed with true happiness"
- Hide quoted text -
On Wed, Aug 27, 2008 at 12:58 AM, Customer Care <customercare.[protected]@tatatel.co.in> wrote:
Dear Mr. Babu,
Greetings from Tata Indicom!
We thank you for writing in to us. As a service provider, we firmly believe that the key to customer satisfaction is adding value to a relationship that is continual and long-lasting.
With reference to your mail regarding cancellation we would like to inform that the cancellation request is registered on 13th August 2008 and is under process. Our Customer care executive will get in touch with you on further process. Also, the disconnection of your account number[protected] will be done by the 15th day and you will be charged with rentals only for the first 3 days from the day of cancellation.
Further we would like to inform you that you have an outstanding amount of Rs.1028/- for the Tata Indicom number [protected] and hence we kindly request you to remit the same for which we have attached the Bill copy for the month of July'08 for your reference and also you have unbilled amount of Rs.883/- as on 27th August 08 in your account.
Trust this meets your requirement.
Should there be any further clarifications, please do get in touch with us.
Assuring you of our best services at all times.
Kind Regards,
Divya
Customer Care- Kerala
Tata Teleservices Ltd
From: Babu George [mailto:[protected]@gmail.com]
Sent: Wednesday, August 27, 2008 2:22 AM
To: Customer Care
Subject: Re: Account Cancellation (Revert from Tata Indicom)
I have given a cancellation order for the account[protected] w.e.f. 13 August 2008, both at your Muvattupuzha office and online. The order is yet to be processed at your end. Also, my complaint about a wrong bill that you sent me has not been attended to.
This is to inform you that I will not take any responsibility for the laxity from your side in settling the bill or disconnecting the account.
Babu George
On Mon, Aug 18, 2008 at 5:56 AM, Nodalofficer Kerala <Nodalofficer.[protected]@tatatel.co.in> wrote:
Dear Mr. George,
Greetings from Tata Indicom!
We thank you for your mail.
We regret to note that you have opted to go for disconnection. We would like to inform that cancellation request for your Tata Indicom telephone number [protected] has been registered with us and the same will be deactivated shortly. Our customer care executives will get in touch with you shortly regarding the same.
We have noted your feedback and have taken corrective actions in improving our process. We appreciate the time taken to provide us with your valuable feedback.
As a service provider, we firmly believe that the key to customer satisfaction is adding value to a relationship that is continual and long-lasting. Hence we request you not to let this experience dilute your opinion about our services. We look forward to having you back in our network soon.
Should there be any further clarifications, please do get in touch with us.
Assuring you the best of our services at all times.
Kind Regards,
Nodal Officer
Kerala
From: Babu George [mailto:[protected]@gmail.com]
Sent: Wednesday, August 13, 2008 4:08 PM
To: Customer Care; Nodalofficer Kerala
Subject: Account Cancellation
Sujitha:
I am so angry and disappointed at your adamant posture that "come whatever may, I will not understand my customer".
In the above context, the account[protected] and the postpaid number [protected] may be canceled / disconnected with immediate effect. I have not been able to use the connection for the last several days. You may send me the final bill till today.
I verified the original records at the Muvattupuzha office of Tata Indicom and re-confirmed for myself that I never had requested the add-on connections that you argue I had and later discontinued. I understand that today is the last date for paying the last month's bill. Since you have not yet corrected the errors in the bill, I have not been able to make the payment. I am not responsible for this and will not make any fine that may come due to the non-payment of the bill.
Babu P George
On Wed, Jul 30, 2008 at 4:17 PM, Customer Care <customercare.[protected]@tatatel.co.in> wrote:
Dear Mr. Babu George,
Greetings from Tata Indicom!
We thank you for writing in to us. As a service provider, we firmly believe that the key to customer satisfaction is adding value to a relationship that is continual and long-lasting.
We deeply regret the inconvenience caused to you and will strive to take the responsibility to provide you with superior and eminent personalized service.
With reference to your mail, this is to inform that the Data Scheme was disconnected for the Tata Indicom Number 485 – [protected], henceforth that particular Data Scheme rental will not be charge in the bill.
Should there be any further clarifications, please do get in touch with us.
Assuring you the best of our services at all times
Kind Regards,
Sujitha
Customer Care- Kerala
Tata Tele services Ltd.
From: Babu George [mailto:[protected]@gmail.com]
Sent: Tuesday, July 29, 2008 6:40 PM
To: Customer Care
Subject: Re: Account Number[protected] Revert from Tata Indicom
This does not make any sense. I have NEVER applied for V Data Unlimited data Scheme. Then, how does the issue of disconnecting it on 29th June come? Does it make any sense to have 2 schemes...an unlimited scheme and a limited scheme? (If I have an unlimited scheme, why should I have a limited one!!!). THIS ISSUE WAS SETTLED LAST MONTH ITSELF, WITH YOUR NODAL OFFICER KERALA. You can refer the primary application if I have ever applied for 2 schemes under the same mobile number.
I WILL FILE A CASE IN CONSUMER COURT IF TATA INDICOM CONTINUES TO FORCE ME TO WASTE MY TIME BEHIND THIS. IF YOU CAN NOT GIVE ME PEACE OF MIND, YOU MAY DISCONNECT THIS CONNECTION. I CAN'T WASTE MY VALUABLE TIME TO KEEP ON CONVINCING YOU.
Babu P. George
On Tue, Jul 29, 2008 at 5:48 PM, Customer Care <customercare.[protected]@tatatel.co.in> wrote:
Dear Mr. Babu George,
Greetings from Tata Indicom!
We thank you for writing in to us. As a service provider, we firmly believe that the key to customer satisfaction is adding value to a relationship that is continual and long-lasting.
We deeply regret the inconvenience caused to you and will strive to take the responsibility to provide you with superior and eminent personalized service.
With reference to the telecon had with Ms.Lilly, this is to inform that the V Data Unlimited data Scheme 750 Rental has been disconnected on 29th June 2008 for the Tata Indicom Number 485 - [protected] and your bill cycle is 25 to 24. As per the bill cycle the rental of Rs.100/- + Tax got charged from 25th June to 28th June 2008 and also the same amount has been posted.
Further we request you to clear the current outstanding amount of Rs.756.64/- and from next bill onwards the extra charge will not be there.
Should there be any further clarifications, please do get in touch with us.
Assuring you the best of our services at all times
Kind Regards,
Sujitha
Customer Care- Kerala
Tata Tele services Ltd.
From: Babu George [mailto:[protected]@gmail.com]
Sent: Tuesday, July 29, 2008 7:50 AM
To: Customer Care
Subject: Re: Account Number[protected] Revert from Tata Indicom
Please refer to your below given email to me w.r.t. account number[protected]. You promised that the error that occurred in the last month won't be repeated.
I have the latest bill and...this is sad, and ... very very outrageous!
Do correct the bill so that I can make the payment.
Let me reiterate that my plan is value 325 data plan alone...and alone...
Babu George
2008/7/10 Customer Care <customercare.[protected]@tatatel.co.in>
Dear Mr. Babu George,
Greetings from Tata Indicom!
We thank you for writing in to us. As a service provider, we firmly believe that the key to customer satisfaction is adding value to a relationship that is continual and long-lasting.
We deeply regret the inconvenience caused to you and will strive to take the responsibility to provide you with superior and eminent personalized service.
With reference to the telecon had with you, we would like to inform that the V Data Unlimited data Scheme 750 Rental has been disconnected on 29th June 2008. Further we had verified your bills and billing adjustment of Rs.766 /-has been posted. The credit has been adjusted in your outstanding amount for the Tata Indicom number [protected].
Further we would like to inform that the current outstanding balance is Rs.324.99 and from next bill onwards the extra charge will not be there. This is for your kind reference.
Should there be any further clarifications, please do get in touch with us.
Assuring you the best of our services at all times
Kind Regards,
Sujitha
Customer Care- Kerala
Tata Tele services Ltd.
From: Babu George [mailto:[protected]@gmail.com]
Sent: Monday, July 07, 2008 6:40 PM
To: Customer Care
Subject: Account Number[protected]
Hello!
I had launched a complaint the last week w.r.t. an anomaly in my last bill for the account number[protected]. I was orally promised by the call center people that the extra-amount that i appeared in the bill will be cut down and the new bill will be sent to me. But, nothing happened so far!
Please examine.
Let me repeat: I have a Value 325 VData Plan ONLY. I am not responsible for all the extra flesh added to that...including the addition of another data plan for the same mobile number (crazy!).
Babu George
READ BELOW:
...
MY MONTHLY BILL SHOULD BE ONLY Rs.325. UPON MY COMPLAINT, YOU HAD REDUCED IT TO Rs.325 FOR THE MONTH OF MAY-JUNE 08. SHOULD I BEG YOU EVERY MONTH TO REDUCE THE BILLED AMOUNT? WHY DON'T YOU UNDERSTAND THIS MATTER? (AM I TALKING SOME STRANGE LANGUAGE OTHER THAN ENGLISH? OR, YOU DO NOT UNDERSTAND ENGLISH?)
I AM NO LONGER IN INDIA AND I WANT TO WIND UP ALL RELATIONS WITH TATA INDICOM AS EARLY AS POSSIBLE (ENOUGH IS ENOUGH!).
IF YOU CAN NOT UNDERSTAND AND RECTIFY THE PROBLEM, CAN YOU CONNECT ME TO SOME SENIOR OFFICIAL? OR, CAN YOU TALK TO TATA INDICOM MUVATTUPUZHA HUB OFFICE. I TOOK THE CONNECTION FROM THEM AND THEY KNOW EVERYTHING.
IT IS STRANGE THAT AN APPLICATION FILED FOR DISCONNECTION ON 13 AUGUST IS STILL UNDER PROCESS!!!
Babu P George, PhD
Assistant Professor (Tourism Management)
Managing Editor, Journal of Tourism: An International Research Journal
JGH 314-E, 118 College Drive, Box 5176
University of Southern Mississippi, Hattiesburg, MS, USA 39406
Phone: 01.601.266.6511 OR 01.601.255.4431; Fax:01.601.266.6707
Visit me at http://myselfgeorge.googlepages.com
"लॉका समस�?ता स�?खिनो भवंत�? ... May everyone be blessed with true happiness"
- Hide quoted text -
On Wed, Aug 27, 2008 at 12:58 AM, Customer Care <customercare.[protected]@tatatel.co.in> wrote:
Dear Mr. Babu,
Greetings from Tata Indicom!
We thank you for writing in to us. As a service provider, we firmly believe that the key to customer satisfaction is adding value to a relationship that is continual and long-lasting.
With reference to your mail regarding cancellation we would like to inform that the cancellation request is registered on 13th August 2008 and is under process. Our Customer care executive will get in touch with you on further process. Also, the disconnection of your account number[protected] will be done by the 15th day and you will be charged with rentals only for the first 3 days from the day of cancellation.
Further we would like to inform you that you have an outstanding amount of Rs.1028/- for the Tata Indicom number [protected] and hence we kindly request you to remit the same for which we have attached the Bill copy for the month of July'08 for your reference and also you have unbilled amount of Rs.883/- as on 27th August 08 in your account.
Trust this meets your requirement.
Should there be any further clarifications, please do get in touch with us.
Assuring you of our best services at all times.
Kind Regards,
Divya
Customer Care- Kerala
Tata Teleservices Ltd
From: Babu George [mailto:[protected]@gmail.com]
Sent: Wednesday, August 27, 2008 2:22 AM
To: Customer Care
Subject: Re: Account Cancellation (Revert from Tata Indicom)
I have given a cancellation order for the account[protected] w.e.f. 13 August 2008, both at your Muvattupuzha office and online. The order is yet to be processed at your end. Also, my complaint about a wrong bill that you sent me has not been attended to.
This is to inform you that I will not take any responsibility for the laxity from your side in settling the bill or disconnecting the account.
Babu George
On Mon, Aug 18, 2008 at 5:56 AM, Nodalofficer Kerala <Nodalofficer.[protected]@tatatel.co.in> wrote:
Dear Mr. George,
Greetings from Tata Indicom!
We thank you for your mail.
We regret to note that you have opted to go for disconnection. We would like to inform that cancellation request for your Tata Indicom telephone number [protected] has been registered with us and the same will be deactivated shortly. Our customer care executives will get in touch with you shortly regarding the same.
We have noted your feedback and have taken corrective actions in improving our process. We appreciate the time taken to provide us with your valuable feedback.
As a service provider, we firmly believe that the key to customer satisfaction is adding value to a relationship that is continual and long-lasting. Hence we request you not to let this experience dilute your opinion about our services. We look forward to having you back in our network soon.
Should there be any further clarifications, please do get in touch with us.
Assuring you the best of our services at all times.
Kind Regards,
Nodal Officer
Kerala
From: Babu George [mailto:[protected]@gmail.com]
Sent: Wednesday, August 13, 2008 4:08 PM
To: Customer Care; Nodalofficer Kerala
Subject: Account Cancellation
Sujitha:
I am so angry and disappointed at your adamant posture that "come whatever may, I will not understand my customer".
In the above context, the account[protected] and the postpaid number [protected] may be canceled / disconnected with immediate effect. I have not been able to use the connection for the last several days. You may send me the final bill till today.
I verified the original records at the Muvattupuzha office of Tata Indicom and re-confirmed for myself that I never had requested the add-on connections that you argue I had and later discontinued. I understand that today is the last date for paying the last month's bill. Since you have not yet corrected the errors in the bill, I have not been able to make the payment. I am not responsible for this and will not make any fine that may come due to the non-payment of the bill.
Babu P George
On Wed, Jul 30, 2008 at 4:17 PM, Customer Care <customercare.[protected]@tatatel.co.in> wrote:
Dear Mr. Babu George,
Greetings from Tata Indicom!
We thank you for writing in to us. As a service provider, we firmly believe that the key to customer satisfaction is adding value to a relationship that is continual and long-lasting.
We deeply regret the inconvenience caused to you and will strive to take the responsibility to provide you with superior and eminent personalized service.
With reference to your mail, this is to inform that the Data Scheme was disconnected for the Tata Indicom Number 485 – [protected], henceforth that particular Data Scheme rental will not be charge in the bill.
Should there be any further clarifications, please do get in touch with us.
Assuring you the best of our services at all times
Kind Regards,
Sujitha
Customer Care- Kerala
Tata Tele services Ltd.
From: Babu George [mailto:[protected]@gmail.com]
Sent: Tuesday, July 29, 2008 6:40 PM
To: Customer Care
Subject: Re: Account Number[protected] Revert from Tata Indicom
This does not make any sense. I have NEVER applied for V Data Unlimited data Scheme. Then, how does the issue of disconnecting it on 29th June come? Does it make any sense to have 2 schemes...an unlimited scheme and a limited scheme? (If I have an unlimited scheme, why should I have a limited one!!!). THIS ISSUE WAS SETTLED LAST MONTH ITSELF, WITH YOUR NODAL OFFICER KERALA. You can refer the primary application if I have ever applied for 2 schemes under the same mobile number.
I WILL FILE A CASE IN CONSUMER COURT IF TATA INDICOM CONTINUES TO FORCE ME TO WASTE MY TIME BEHIND THIS. IF YOU CAN NOT GIVE ME PEACE OF MIND, YOU MAY DISCONNECT THIS CONNECTION. I CAN'T WASTE MY VALUABLE TIME TO KEEP ON CONVINCING YOU.
Babu P. George
On Tue, Jul 29, 2008 at 5:48 PM, Customer Care <customercare.[protected]@tatatel.co.in> wrote:
Dear Mr. Babu George,
Greetings from Tata Indicom!
We thank you for writing in to us. As a service provider, we firmly believe that the key to customer satisfaction is adding value to a relationship that is continual and long-lasting.
We deeply regret the inconvenience caused to you and will strive to take the responsibility to provide you with superior and eminent personalized service.
With reference to the telecon had with Ms.Lilly, this is to inform that the V Data Unlimited data Scheme 750 Rental has been disconnected on 29th June 2008 for the Tata Indicom Number 485 - [protected] and your bill cycle is 25 to 24. As per the bill cycle the rental of Rs.100/- + Tax got charged from 25th June to 28th June 2008 and also the same amount has been posted.
Further we request you to clear the current outstanding amount of Rs.756.64/- and from next bill onwards the extra charge will not be there.
Should there be any further clarifications, please do get in touch with us.
Assuring you the best of our services at all times
Kind Regards,
Sujitha
Customer Care- Kerala
Tata Tele services Ltd.
From: Babu George [mailto:[protected]@gmail.com]
Sent: Tuesday, July 29, 2008 7:50 AM
To: Customer Care
Subject: Re: Account Number[protected] Revert from Tata Indicom
Please refer to your below given email to me w.r.t. account number[protected]. You promised that the error that occurred in the last month won't be repeated.
I have the latest bill and...this is sad, and ... very very outrageous!
Do correct the bill so that I can make the payment.
Let me reiterate that my plan is value 325 data plan alone...and alone...
Babu George
2008/7/10 Customer Care <customercare.[protected]@tatatel.co.in>
Dear Mr. Babu George,
Greetings from Tata Indicom!
We thank you for writing in to us. As a service provider, we firmly believe that the key to customer satisfaction is adding value to a relationship that is continual and long-lasting.
We deeply regret the inconvenience caused to you and will strive to take the responsibility to provide you with superior and eminent personalized service.
With reference to the telecon had with you, we would like to inform that the V Data Unlimited data Scheme 750 Rental has been disconnected on 29th June 2008. Further we had verified your bills and billing adjustment of Rs.766 /-has been posted. The credit has been adjusted in your outstanding amount for the Tata Indicom number [protected].
Further we would like to inform that the current outstanding balance is Rs.324.99 and from next bill onwards the extra charge will not be there. This is for your kind reference.
Should there be any further clarifications, please do get in touch with us.
Assuring you the best of our services at all times
Kind Regards,
Sujitha
Customer Care- Kerala
Tata Tele services Ltd.
From: Babu George [mailto:[protected]@gmail.com]
Sent: Monday, July 07, 2008 6:40 PM
To: Customer Care
Subject: Account Number[protected]
Hello!
I had launched a complaint the last week w.r.t. an anomaly in my last bill for the account number[protected]. I was orally promised by the call center people that the extra-amount that i appeared in the bill will be cut down and the new bill will be sent to me. But, nothing happened so far!
Please examine.
Let me repeat: I have a Value 325 VData Plan ONLY. I am not responsible for all the extra flesh added to that...including the addition of another data plan for the same mobile number (crazy!).
Babu George
Hello Everyone! I am pasting my correspondences with TATA INDICOM with regard to their internet services. Can you imagine a company more poor in customer service??? Can you imagine a company cheating its customers as blatantly as this?
READ BELOW:
...
MY MONTHLY BILL SHOULD BE ONLY Rs.325. UPON MY COMPLAINT, YOU HAD REDUCED IT TO Rs.325 FOR THE MONTH OF MAY-JUNE 08. SHOULD I BEG YOU EVERY MONTH TO REDUCE THE BILLED AMOUNT? WHY DON'T YOU UNDERSTAND THIS MATTER? (AM I TALKING SOME STRANGE LANGUAGE OTHER THAN ENGLISH? OR, YOU DO NOT UNDERSTAND ENGLISH?)
I AM NO LONGER IN INDIA AND I WANT TO WIND UP ALL RELATIONS WITH TATA INDICOM AS EARLY AS POSSIBLE (ENOUGH IS ENOUGH!).
IF YOU CAN NOT UNDERSTAND AND RECTIFY THE PROBLEM, CAN YOU CONNECT ME TO SOME SENIOR OFFICIAL? OR, CAN YOU TALK TO TATA INDICOM MUVATTUPUZHA HUB OFFICE. I TOOK THE CONNECTION FROM THEM AND THEY KNOW EVERYTHING.
IT IS STRANGE THAT AN APPLICATION FILED FOR DISCONNECTION ON 13 AUGUST IS STILL UNDER PROCESS!!!
Babu P George, PhD
Assistant Professor (Tourism Management)
Managing Editor, Journal of Tourism: An International Research Journal
JGH 314-E, 118 College Drive, Box 5176
University of Southern Mississippi, Hattiesburg, MS, USA 39406
Phone: 01.601.266.6511 OR 01.601.255.4431; Fax:01.601.266.6707
Emails: < Babu.[protected]@usm.edu> OR <[protected]@gmail.com>
Visit me at http://myselfgeorge.googlepages.com
"लॉका समस�?ता स�?खिनो भवंत�? ... May everyone be blessed with true happiness"
- Hide quoted text -
On Wed, Aug 27, 2008 at 12:58 AM, Customer Care <customercare.[protected]@tatatel.co.in> wrote:
Dear Mr. Babu,
Greetings from Tata Indicom!
We thank you for writing in to us. As a service provider, we firmly believe that the key to customer satisfaction is adding value to a relationship that is continual and long-lasting.
With reference to your mail regarding cancellation we would like to inform that the cancellation request is registered on 13th August 2008 and is under process. Our Customer care executive will get in touch with you on further process. Also, the disconnection of your account number[protected] will be done by the 15th day and you will be charged with rentals only for the first 3 days from the day of cancellation.
Further we would like to inform you that you have an outstanding amount of Rs.1028/- for the Tata Indicom number [protected] and hence we kindly request you to remit the same for which we have attached the Bill copy for the month of July'08 for your reference and also you have unbilled amount of Rs.883/- as on 27th August 08 in your account.
Trust this meets your requirement.
Should there be any further clarifications, please do get in touch with us.
Assuring you of our best services at all times.
Kind Regards,
Divya
Customer Care- Kerala
Tata Teleservices Ltd
From: Babu George [mailto:[protected]@gmail.com]
Sent: Wednesday, August 27, 2008 2:22 AM
To: Customer Care
Subject: Re: Account Cancellation (Revert from Tata Indicom)
I have given a cancellation order for the account[protected] w.e.f. 13 August 2008, both at your Muvattupuzha office and online. The order is yet to be processed at your end. Also, my complaint about a wrong bill that you sent me has not been attended to.
This is to inform you that I will not take any responsibility for the laxity from your side in settling the bill or disconnecting the account.
Babu George
On Mon, Aug 18, 2008 at 5:56 AM, Nodalofficer Kerala <Nodalofficer.[protected]@tatatel.co.in> wrote:
Dear Mr. George,
Greetings from Tata Indicom!
We thank you for your mail.
We regret to note that you have opted to go for disconnection. We would like to inform that cancellation request for your Tata Indicom telephone number [protected] has been registered with us and the same will be deactivated shortly. Our customer care executives will get in touch with you shortly regarding the same.
We have noted your feedback and have taken corrective actions in improving our process. We appreciate the time taken to provide us with your valuable feedback.
As a service provider, we firmly believe that the key to customer satisfaction is adding value to a relationship that is continual and long-lasting. Hence we request you not to let this experience dilute your opinion about our services. We look forward to having you back in our network soon.
Should there be any further clarifications, please do get in touch with us.
Assuring you the best of our services at all times.
Kind Regards,
Nodal Officer
Kerala
From: Babu George [mailto:[protected]@gmail.com]
Sent: Wednesday, August 13, 2008 4:08 PM
To: Customer Care; Nodalofficer Kerala
Subject: Account Cancellation
Sujitha:
I am so angry and disappointed at your adamant posture that "come whatever may, I will not understand my customer".
In the above context, the account[protected] and the postpaid number [protected] may be canceled / disconnected with immediate effect. I have not been able to use the connection for the last several days. You may send me the final bill till today.
I verified the original records at the Muvattupuzha office of Tata Indicom and re-confirmed for myself that I never had requested the add-on connections that you argue I had and later discontinued. I understand that today is the last date for paying the last month's bill. Since you have not yet corrected the errors in the bill, I have not been able to make the payment. I am not responsible for this and will not make any fine that may come due to the non-payment of the bill.
Babu P George
On Wed, Jul 30, 2008 at 4:17 PM, Customer Care <customercare.[protected]@tatatel.co.in> wrote:
Dear Mr. Babu George,
Greetings from Tata Indicom!
We thank you for writing in to us. As a service provider, we firmly believe that the key to customer satisfaction is adding value to a relationship that is continual and long-lasting.
We deeply regret the inconvenience caused to you and will strive to take the responsibility to provide you with superior and eminent personalized service.
With reference to your mail, this is to inform that the Data Scheme was disconnected for the Tata Indicom Number 485 – [protected], henceforth that particular Data Scheme rental will not be charge in the bill.
Should there be any further clarifications, please do get in touch with us.
Assuring you the best of our services at all times
Kind Regards,
Sujitha
Customer Care- Kerala
Tata Tele services Ltd.
From: Babu George [mailto:[protected]@gmail.com]
Sent: Tuesday, July 29, 2008 6:40 PM
To: Customer Care
Subject: Re: Account Number[protected] Revert from Tata Indicom
This does not make any sense. I have NEVER applied for V Data Unlimited data Scheme. Then, how does the issue of disconnecting it on 29th June come? Does it make any sense to have 2 schemes...an unlimited scheme and a limited scheme? (If I have an unlimited scheme, why should I have a limited one!!!). THIS ISSUE WAS SETTLED LAST MONTH ITSELF, WITH YOUR NODAL OFFICER KERALA. You can refer the primary application if I have ever applied for 2 schemes under the same mobile number.
I WILL FILE A CASE IN CONSUMER COURT IF TATA INDICOM CONTINUES TO FORCE ME TO WASTE MY TIME BEHIND THIS. IF YOU CAN NOT GIVE ME PEACE OF MIND, YOU MAY DISCONNECT THIS CONNECTION. I CAN'T WASTE MY VALUABLE TIME TO KEEP ON CONVINCING YOU.
Babu P. George
On Tue, Jul 29, 2008 at 5:48 PM, Customer Care <customercare.[protected]@tatatel.co.in> wrote:
Dear Mr. Babu George,
Greetings from Tata Indicom!
We thank you for writing in to us. As a service provider, we firmly believe that the key to customer satisfaction is adding value to a relationship that is continual and long-lasting.
We deeply regret the inconvenience caused to you and will strive to take the responsibility to provide you with superior and eminent personalized service.
With reference to the telecon had with Ms.Lilly, this is to inform that the V Data Unlimited data Scheme 750 Rental has been disconnected on 29th June 2008 for the Tata Indicom Number 485 - [protected] and your bill cycle is 25 to 24. As per the bill cycle the rental of Rs.100/- + Tax got charged from 25th June to 28th June 2008 and also the same amount has been posted.
Further we request you to clear the current outstanding amount of Rs.756.64/- and from next bill onwards the extra charge will not be there.
Should there be any further clarifications, please do get in touch with us.
Assuring you the best of our services at all times
Kind Regards,
Sujitha
Customer Care- Kerala
Tata Tele services Ltd.
From: Babu George [mailto:[protected]@gmail.com]
Sent: Tuesday, July 29, 2008 7:50 AM
To: Customer Care
Subject: Re: Account Number[protected] Revert from Tata Indicom
Please refer to your below given email to me w.r.t. account number[protected]. You promised that the error that occurred in the last month won't be repeated.
I have the latest bill and...this is sad, and ... very very outrageous!
Do correct the bill so that I can make the payment.
Let me reiterate that my plan is value 325 data plan alone...and alone...
Babu George
2008/7/10 Customer Care <customercare.[protected]@tatatel.co.in>
Dear Mr. Babu George,
Greetings from Tata Indicom!
We thank you for writing in to us. As a service provider, we firmly believe that the key to customer satisfaction is adding value to a relationship that is continual and long-lasting.
We deeply regret the inconvenience caused to you and will strive to take the responsibility to provide you with superior and eminent personalized service.
With reference to the telecon had with you, we would like to inform that the V Data Unlimited data Scheme 750 Rental has been disconnected on 29th June 2008. Further we had verified your bills and billing adjustment of Rs.766 /-has been posted. The credit has been adjusted in your outstanding amount for the Tata Indicom number [protected].
Further we would like to inform that the current outstanding balance is Rs.324.99 and from next bill onwards the extra charge will not be there. This is for your kind reference.
Should there be any further clarifications, please do get in touch with us.
Assuring you the best of our services at all times
Kind Regards,
Sujitha
Customer Care- Kerala
Tata Tele services Ltd.
From: Babu George [mailto:[protected]@gmail.com]
Sent: Monday, July 07, 2008 6:40 PM
To: Customer Care
Subject: Account Number[protected]
Hello!
I had launched a complaint the last week w.r.t. an anomaly in my last bill for the account number[protected]. I was orally promised by the call center people that the extra-amount that i appeared in the bill will be cut down and the new bill will be sent to me. But, nothing happened so far!
Please examine.
Let me repeat: I have a Value 325 VData Plan ONLY. I am not responsible for all the extra flesh added to that...including the addition of another data plan for the same mobile number (crazy!).
Babu George
READ BELOW:
...
MY MONTHLY BILL SHOULD BE ONLY Rs.325. UPON MY COMPLAINT, YOU HAD REDUCED IT TO Rs.325 FOR THE MONTH OF MAY-JUNE 08. SHOULD I BEG YOU EVERY MONTH TO REDUCE THE BILLED AMOUNT? WHY DON'T YOU UNDERSTAND THIS MATTER? (AM I TALKING SOME STRANGE LANGUAGE OTHER THAN ENGLISH? OR, YOU DO NOT UNDERSTAND ENGLISH?)
I AM NO LONGER IN INDIA AND I WANT TO WIND UP ALL RELATIONS WITH TATA INDICOM AS EARLY AS POSSIBLE (ENOUGH IS ENOUGH!).
IF YOU CAN NOT UNDERSTAND AND RECTIFY THE PROBLEM, CAN YOU CONNECT ME TO SOME SENIOR OFFICIAL? OR, CAN YOU TALK TO TATA INDICOM MUVATTUPUZHA HUB OFFICE. I TOOK THE CONNECTION FROM THEM AND THEY KNOW EVERYTHING.
IT IS STRANGE THAT AN APPLICATION FILED FOR DISCONNECTION ON 13 AUGUST IS STILL UNDER PROCESS!!!
Babu P George, PhD
Assistant Professor (Tourism Management)
Managing Editor, Journal of Tourism: An International Research Journal
JGH 314-E, 118 College Drive, Box 5176
University of Southern Mississippi, Hattiesburg, MS, USA 39406
Phone: 01.601.266.6511 OR 01.601.255.4431; Fax:01.601.266.6707
Emails: < Babu.[protected]@usm.edu> OR <[protected]@gmail.com>
Visit me at http://myselfgeorge.googlepages.com
"लॉका समस�?ता स�?खिनो भवंत�? ... May everyone be blessed with true happiness"
- Hide quoted text -
On Wed, Aug 27, 2008 at 12:58 AM, Customer Care <customercare.[protected]@tatatel.co.in> wrote:
Dear Mr. Babu,
Greetings from Tata Indicom!
We thank you for writing in to us. As a service provider, we firmly believe that the key to customer satisfaction is adding value to a relationship that is continual and long-lasting.
With reference to your mail regarding cancellation we would like to inform that the cancellation request is registered on 13th August 2008 and is under process. Our Customer care executive will get in touch with you on further process. Also, the disconnection of your account number[protected] will be done by the 15th day and you will be charged with rentals only for the first 3 days from the day of cancellation.
Further we would like to inform you that you have an outstanding amount of Rs.1028/- for the Tata Indicom number [protected] and hence we kindly request you to remit the same for which we have attached the Bill copy for the month of July'08 for your reference and also you have unbilled amount of Rs.883/- as on 27th August 08 in your account.
Trust this meets your requirement.
Should there be any further clarifications, please do get in touch with us.
Assuring you of our best services at all times.
Kind Regards,
Divya
Customer Care- Kerala
Tata Teleservices Ltd
From: Babu George [mailto:[protected]@gmail.com]
Sent: Wednesday, August 27, 2008 2:22 AM
To: Customer Care
Subject: Re: Account Cancellation (Revert from Tata Indicom)
I have given a cancellation order for the account[protected] w.e.f. 13 August 2008, both at your Muvattupuzha office and online. The order is yet to be processed at your end. Also, my complaint about a wrong bill that you sent me has not been attended to.
This is to inform you that I will not take any responsibility for the laxity from your side in settling the bill or disconnecting the account.
Babu George
On Mon, Aug 18, 2008 at 5:56 AM, Nodalofficer Kerala <Nodalofficer.[protected]@tatatel.co.in> wrote:
Dear Mr. George,
Greetings from Tata Indicom!
We thank you for your mail.
We regret to note that you have opted to go for disconnection. We would like to inform that cancellation request for your Tata Indicom telephone number [protected] has been registered with us and the same will be deactivated shortly. Our customer care executives will get in touch with you shortly regarding the same.
We have noted your feedback and have taken corrective actions in improving our process. We appreciate the time taken to provide us with your valuable feedback.
As a service provider, we firmly believe that the key to customer satisfaction is adding value to a relationship that is continual and long-lasting. Hence we request you not to let this experience dilute your opinion about our services. We look forward to having you back in our network soon.
Should there be any further clarifications, please do get in touch with us.
Assuring you the best of our services at all times.
Kind Regards,
Nodal Officer
Kerala
From: Babu George [mailto:[protected]@gmail.com]
Sent: Wednesday, August 13, 2008 4:08 PM
To: Customer Care; Nodalofficer Kerala
Subject: Account Cancellation
Sujitha:
I am so angry and disappointed at your adamant posture that "come whatever may, I will not understand my customer".
In the above context, the account[protected] and the postpaid number [protected] may be canceled / disconnected with immediate effect. I have not been able to use the connection for the last several days. You may send me the final bill till today.
I verified the original records at the Muvattupuzha office of Tata Indicom and re-confirmed for myself that I never had requested the add-on connections that you argue I had and later discontinued. I understand that today is the last date for paying the last month's bill. Since you have not yet corrected the errors in the bill, I have not been able to make the payment. I am not responsible for this and will not make any fine that may come due to the non-payment of the bill.
Babu P George
On Wed, Jul 30, 2008 at 4:17 PM, Customer Care <customercare.[protected]@tatatel.co.in> wrote:
Dear Mr. Babu George,
Greetings from Tata Indicom!
We thank you for writing in to us. As a service provider, we firmly believe that the key to customer satisfaction is adding value to a relationship that is continual and long-lasting.
We deeply regret the inconvenience caused to you and will strive to take the responsibility to provide you with superior and eminent personalized service.
With reference to your mail, this is to inform that the Data Scheme was disconnected for the Tata Indicom Number 485 – [protected], henceforth that particular Data Scheme rental will not be charge in the bill.
Should there be any further clarifications, please do get in touch with us.
Assuring you the best of our services at all times
Kind Regards,
Sujitha
Customer Care- Kerala
Tata Tele services Ltd.
From: Babu George [mailto:[protected]@gmail.com]
Sent: Tuesday, July 29, 2008 6:40 PM
To: Customer Care
Subject: Re: Account Number[protected] Revert from Tata Indicom
This does not make any sense. I have NEVER applied for V Data Unlimited data Scheme. Then, how does the issue of disconnecting it on 29th June come? Does it make any sense to have 2 schemes...an unlimited scheme and a limited scheme? (If I have an unlimited scheme, why should I have a limited one!!!). THIS ISSUE WAS SETTLED LAST MONTH ITSELF, WITH YOUR NODAL OFFICER KERALA. You can refer the primary application if I have ever applied for 2 schemes under the same mobile number.
I WILL FILE A CASE IN CONSUMER COURT IF TATA INDICOM CONTINUES TO FORCE ME TO WASTE MY TIME BEHIND THIS. IF YOU CAN NOT GIVE ME PEACE OF MIND, YOU MAY DISCONNECT THIS CONNECTION. I CAN'T WASTE MY VALUABLE TIME TO KEEP ON CONVINCING YOU.
Babu P. George
On Tue, Jul 29, 2008 at 5:48 PM, Customer Care <customercare.[protected]@tatatel.co.in> wrote:
Dear Mr. Babu George,
Greetings from Tata Indicom!
We thank you for writing in to us. As a service provider, we firmly believe that the key to customer satisfaction is adding value to a relationship that is continual and long-lasting.
We deeply regret the inconvenience caused to you and will strive to take the responsibility to provide you with superior and eminent personalized service.
With reference to the telecon had with Ms.Lilly, this is to inform that the V Data Unlimited data Scheme 750 Rental has been disconnected on 29th June 2008 for the Tata Indicom Number 485 - [protected] and your bill cycle is 25 to 24. As per the bill cycle the rental of Rs.100/- + Tax got charged from 25th June to 28th June 2008 and also the same amount has been posted.
Further we request you to clear the current outstanding amount of Rs.756.64/- and from next bill onwards the extra charge will not be there.
Should there be any further clarifications, please do get in touch with us.
Assuring you the best of our services at all times
Kind Regards,
Sujitha
Customer Care- Kerala
Tata Tele services Ltd.
From: Babu George [mailto:[protected]@gmail.com]
Sent: Tuesday, July 29, 2008 7:50 AM
To: Customer Care
Subject: Re: Account Number[protected] Revert from Tata Indicom
Please refer to your below given email to me w.r.t. account number[protected]. You promised that the error that occurred in the last month won't be repeated.
I have the latest bill and...this is sad, and ... very very outrageous!
Do correct the bill so that I can make the payment.
Let me reiterate that my plan is value 325 data plan alone...and alone...
Babu George
2008/7/10 Customer Care <customercare.[protected]@tatatel.co.in>
Dear Mr. Babu George,
Greetings from Tata Indicom!
We thank you for writing in to us. As a service provider, we firmly believe that the key to customer satisfaction is adding value to a relationship that is continual and long-lasting.
We deeply regret the inconvenience caused to you and will strive to take the responsibility to provide you with superior and eminent personalized service.
With reference to the telecon had with you, we would like to inform that the V Data Unlimited data Scheme 750 Rental has been disconnected on 29th June 2008. Further we had verified your bills and billing adjustment of Rs.766 /-has been posted. The credit has been adjusted in your outstanding amount for the Tata Indicom number [protected].
Further we would like to inform that the current outstanding balance is Rs.324.99 and from next bill onwards the extra charge will not be there. This is for your kind reference.
Should there be any further clarifications, please do get in touch with us.
Assuring you the best of our services at all times
Kind Regards,
Sujitha
Customer Care- Kerala
Tata Tele services Ltd.
From: Babu George [mailto:[protected]@gmail.com]
Sent: Monday, July 07, 2008 6:40 PM
To: Customer Care
Subject: Account Number[protected]
Hello!
I had launched a complaint the last week w.r.t. an anomaly in my last bill for the account number[protected]. I was orally promised by the call center people that the extra-amount that i appeared in the bill will be cut down and the new bill will be sent to me. But, nothing happened so far!
Please examine.
Let me repeat: I have a Value 325 VData Plan ONLY. I am not responsible for all the extra flesh added to that...including the addition of another data plan for the same mobile number (crazy!).
Babu George
Subject : Vulgar language used by Customer Care Exe on 14 Dec 2008 at 8.35 to 8.40 pm.Complain Number 36888 & 37077.
How they can dare to behave with their customer on 12524 while somebody needs help regarding sms or roaming charges.
My sister is using tata indicom number and experience that a guy using vulgar language with her asking her photo how she looks what she is doing etc etc i think this kind of ppl how can they sit in customer care and even i filed this complain two times but i could not get any satisfactory result.That means this kind of ppl still remain on their seats using vulgarity in this same manner.We have recorded his voice.
regards
How they can dare to behave with their customer on 12524 while somebody needs help regarding sms or roaming charges.
My sister is using tata indicom number and experience that a guy using vulgar language with her asking her photo how she looks what she is doing etc etc i think this kind of ppl how can they sit in customer care and even i filed this complain two times but i could not get any satisfactory result.That means this kind of ppl still remain on their seats using vulgarity in this same manner.We have recorded his voice.
regards
I want a welcom tune. But Film-Kakkothikavile Appoppan thadikal, Song- Kannamthumpi poramo...
Sub- Request to disconnect the Service to Tata indicom No.[protected]-Reg
Its is to inform you that above said tata indicaom mobile phone has been taken by me with a hope to have a better service. But, unfortunately after using its performancefor about 4 to 5 months I felt not satisfactory and more over that there is no clarify in the instrument provide by you and in this connection I decided to disconnect the service of the above said mobile phone immediately.
Therefore, I am herewith requesting you to withdraw the service to the Mobile phone No. [protected] by settling account and other formalities at an early date,
thanking Yours sincerely,
S.M.SUBHANI
Its is to inform you that above said tata indicaom mobile phone has been taken by me with a hope to have a better service. But, unfortunately after using its performancefor about 4 to 5 months I felt not satisfactory and more over that there is no clarify in the instrument provide by you and in this connection I decided to disconnect the service of the above said mobile phone immediately.
Therefore, I am herewith requesting you to withdraw the service to the Mobile phone No. [protected] by settling account and other formalities at an early date,
thanking Yours sincerely,
S.M.SUBHANI
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
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1372
Pending
0
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824
+91 22 6667 1414
D 26, TTC Industrial Area, Sanpada, Turbhe, Navi Mumbai, Maharashtra, India - 400703
View all Tata Indicom contact information
Tata Indicom Plug to Surf — EXORBITANT BILLS...AND POOREST CUSTOMER 'CARE'!
Hello Everyone! I am pasting my correspondences with TATA INDICOM with regard to their internet services. Can you imagine a company more poor in customer service??? Can you imagine a company cheating its customers as blatantly as this?READ BELOW:
...
MY MONTHLY BILL SHOULD BE ONLY Rs.325. UPON MY COMPLAINT, YOU HAD REDUCED IT TO Rs.325 FOR THE MONTH OF MAY-JUNE 08. SHOULD I BEG YOU EVERY MONTH TO REDUCE THE BILLED AMOUNT? WHY DON'T YOU UNDERSTAND THIS MATTER? (AM I TALKING SOME STRANGE LANGUAGE OTHER THAN ENGLISH? OR, YOU DO NOT UNDERSTAND ENGLISH?)
I AM NO LONGER IN INDIA AND I WANT TO WIND UP ALL RELATIONS WITH TATA INDICOM AS EARLY AS POSSIBLE (ENOUGH IS ENOUGH!).
IF YOU CAN NOT UNDERSTAND AND RECTIFY THE PROBLEM, CAN YOU CONNECT ME TO SOME SENIOR OFFICIAL? OR, CAN YOU TALK TO TATA INDICOM MUVATTUPUZHA HUB OFFICE. I TOOK THE CONNECTION FROM THEM AND THEY KNOW EVERYTHING.
IT IS STRANGE THAT AN APPLICATION FILED FOR DISCONNECTION ON 13 AUGUST IS STILL UNDER PROCESS!!!
Babu P George, PhD
Assistant Professor (Tourism Management)
Managing Editor, Journal of Tourism: An International Research Journal
JGH 314-E, 118 College Drive, Box 5176
University of Southern Mississippi, Hattiesburg, MS, USA 39406
Phone: 01.601.266.6511 OR 01.601.255.4431; Fax:01.601.266.6707
Visit me at http://myselfgeorge.googlepages.com
"लॉका समस�?ता स�?खिनो भवंत�? ... May everyone be blessed with true happiness"
- Hide quoted text -
On Wed, Aug 27, 2008 at 12:58 AM, Customer Care <customercare.[protected]@tatatel.co.in> wrote:
Dear Mr. Babu,
Greetings from Tata Indicom!
We thank you for writing in to us. As a service provider, we firmly believe that the key to customer satisfaction is adding value to a relationship that is continual and long-lasting.
With reference to your mail regarding cancellation we would like to inform that the cancellation request is registered on 13th August 2008 and is under process. Our Customer care executive will get in touch with you on further process. Also, the disconnection of your account number[protected] will be done by the 15th day and you will be charged with rentals only for the first 3 days from the day of cancellation.
Further we would like to inform you that you have an outstanding amount of Rs.1028/- for the Tata Indicom number [protected] and hence we kindly request you to remit the same for which we have attached the Bill copy for the month of July'08 for your reference and also you have unbilled amount of Rs.883/- as on 27th August 08 in your account.
Trust this meets your requirement.
Should there be any further clarifications, please do get in touch with us.
Assuring you of our best services at all times.
Kind Regards,
Divya
Customer Care- Kerala
Tata Teleservices Ltd
From: Babu George [mailto:[protected]@gmail.com]
Sent: Wednesday, August 27, 2008 2:22 AM
To: Customer Care
Subject: Re: Account Cancellation (Revert from Tata Indicom)
I have given a cancellation order for the account[protected] w.e.f. 13 August 2008, both at your Muvattupuzha office and online. The order is yet to be processed at your end. Also, my complaint about a wrong bill that you sent me has not been attended to.
This is to inform you that I will not take any responsibility for the laxity from your side in settling the bill or disconnecting the account.
Babu George
On Mon, Aug 18, 2008 at 5:56 AM, Nodalofficer Kerala <Nodalofficer.[protected]@tatatel.co.in> wrote:
Dear Mr. George,
Greetings from Tata Indicom!
We thank you for your mail.
We regret to note that you have opted to go for disconnection. We would like to inform that cancellation request for your Tata Indicom telephone number [protected] has been registered with us and the same will be deactivated shortly. Our customer care executives will get in touch with you shortly regarding the same.
We have noted your feedback and have taken corrective actions in improving our process. We appreciate the time taken to provide us with your valuable feedback.
As a service provider, we firmly believe that the key to customer satisfaction is adding value to a relationship that is continual and long-lasting. Hence we request you not to let this experience dilute your opinion about our services. We look forward to having you back in our network soon.
Should there be any further clarifications, please do get in touch with us.
Assuring you the best of our services at all times.
Kind Regards,
Nodal Officer
Kerala
From: Babu George [mailto:[protected]@gmail.com]
Sent: Wednesday, August 13, 2008 4:08 PM
To: Customer Care; Nodalofficer Kerala
Subject: Account Cancellation
Sujitha:
I am so angry and disappointed at your adamant posture that "come whatever may, I will not understand my customer".
In the above context, the account[protected] and the postpaid number [protected] may be canceled / disconnected with immediate effect. I have not been able to use the connection for the last several days. You may send me the final bill till today.
I verified the original records at the Muvattupuzha office of Tata Indicom and re-confirmed for myself that I never had requested the add-on connections that you argue I had and later discontinued. I understand that today is the last date for paying the last month's bill. Since you have not yet corrected the errors in the bill, I have not been able to make the payment. I am not responsible for this and will not make any fine that may come due to the non-payment of the bill.
Babu P George
On Wed, Jul 30, 2008 at 4:17 PM, Customer Care <customercare.[protected]@tatatel.co.in> wrote:
Dear Mr. Babu George,
Greetings from Tata Indicom!
We thank you for writing in to us. As a service provider, we firmly believe that the key to customer satisfaction is adding value to a relationship that is continual and long-lasting.
We deeply regret the inconvenience caused to you and will strive to take the responsibility to provide you with superior and eminent personalized service.
With reference to your mail, this is to inform that the Data Scheme was disconnected for the Tata Indicom Number 485 – [protected], henceforth that particular Data Scheme rental will not be charge in the bill.
Should there be any further clarifications, please do get in touch with us.
Assuring you the best of our services at all times
Kind Regards,
Sujitha
Customer Care- Kerala
Tata Tele services Ltd.
From: Babu George [mailto:[protected]@gmail.com]
Sent: Tuesday, July 29, 2008 6:40 PM
To: Customer Care
Subject: Re: Account Number[protected] Revert from Tata Indicom
This does not make any sense. I have NEVER applied for V Data Unlimited data Scheme. Then, how does the issue of disconnecting it on 29th June come? Does it make any sense to have 2 schemes...an unlimited scheme and a limited scheme? (If I have an unlimited scheme, why should I have a limited one!!!). THIS ISSUE WAS SETTLED LAST MONTH ITSELF, WITH YOUR NODAL OFFICER KERALA. You can refer the primary application if I have ever applied for 2 schemes under the same mobile number.
I WILL FILE A CASE IN CONSUMER COURT IF TATA INDICOM CONTINUES TO FORCE ME TO WASTE MY TIME BEHIND THIS. IF YOU CAN NOT GIVE ME PEACE OF MIND, YOU MAY DISCONNECT THIS CONNECTION. I CAN'T WASTE MY VALUABLE TIME TO KEEP ON CONVINCING YOU.
Babu P. George
On Tue, Jul 29, 2008 at 5:48 PM, Customer Care <customercare.[protected]@tatatel.co.in> wrote:
Dear Mr. Babu George,
Greetings from Tata Indicom!
We thank you for writing in to us. As a service provider, we firmly believe that the key to customer satisfaction is adding value to a relationship that is continual and long-lasting.
We deeply regret the inconvenience caused to you and will strive to take the responsibility to provide you with superior and eminent personalized service.
With reference to the telecon had with Ms.Lilly, this is to inform that the V Data Unlimited data Scheme 750 Rental has been disconnected on 29th June 2008 for the Tata Indicom Number 485 - [protected] and your bill cycle is 25 to 24. As per the bill cycle the rental of Rs.100/- + Tax got charged from 25th June to 28th June 2008 and also the same amount has been posted.
Further we request you to clear the current outstanding amount of Rs.756.64/- and from next bill onwards the extra charge will not be there.
Should there be any further clarifications, please do get in touch with us.
Assuring you the best of our services at all times
Kind Regards,
Sujitha
Customer Care- Kerala
Tata Tele services Ltd.
From: Babu George [mailto:[protected]@gmail.com]
Sent: Tuesday, July 29, 2008 7:50 AM
To: Customer Care
Subject: Re: Account Number[protected] Revert from Tata Indicom
Please refer to your below given email to me w.r.t. account number[protected]. You promised that the error that occurred in the last month won't be repeated.
I have the latest bill and...this is sad, and ... very very outrageous!
Do correct the bill so that I can make the payment.
Let me reiterate that my plan is value 325 data plan alone...and alone...
Babu George
2008/7/10 Customer Care <customercare.[protected]@tatatel.co.in>
Dear Mr. Babu George,
Greetings from Tata Indicom!
We thank you for writing in to us. As a service provider, we firmly believe that the key to customer satisfaction is adding value to a relationship that is continual and long-lasting.
We deeply regret the inconvenience caused to you and will strive to take the responsibility to provide you with superior and eminent personalized service.
With reference to the telecon had with you, we would like to inform that the V Data Unlimited data Scheme 750 Rental has been disconnected on 29th June 2008. Further we had verified your bills and billing adjustment of Rs.766 /-has been posted. The credit has been adjusted in your outstanding amount for the Tata Indicom number [protected].
Further we would like to inform that the current outstanding balance is Rs.324.99 and from next bill onwards the extra charge will not be there. This is for your kind reference.
Should there be any further clarifications, please do get in touch with us.
Assuring you the best of our services at all times
Kind Regards,
Sujitha
Customer Care- Kerala
Tata Tele services Ltd.
From: Babu George [mailto:[protected]@gmail.com]
Sent: Monday, July 07, 2008 6:40 PM
To: Customer Care
Subject: Account Number[protected]
Hello!
I had launched a complaint the last week w.r.t. an anomaly in my last bill for the account number[protected]. I was orally promised by the call center people that the extra-amount that i appeared in the bill will be cut down and the new bill will be sent to me. But, nothing happened so far!
Please examine.
Let me repeat: I have a Value 325 VData Plan ONLY. I am not responsible for all the extra flesh added to that...including the addition of another data plan for the same mobile number (crazy!).
Babu George