[Resolved] Tata Indicom — discrepancy in website and the Call center

bhanu.vv

from Mumbai, Maharashtra

Address:

Bangalore, Karnataka

I'm tata indicom post paid customer with no [protected], from last few days i'm trying to change my bill plan to Simply Postpay @ 149, which is available as per the following link for karnataka state, http://www.tatadocomo.com/simply-149-plan.aspx.

When i called call center, they are telling this is for new customers only, regarding the same i asked to transfer the call to supirior, but there is nobody available. this happen twice. Regarding the same raised a compliant on tata docomo site with ref no : 628700 on 08/Oct/2012, till date i don't have any response from them.

Regarding the same i raised again a compliant through call center with ref no[protected] on 10/Oct/2012. This is how the new tata indicom is treating the customers. Better don't go for the tata indicom, seriously they are not worth-full now a days.

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Aug 13, 2020

Complaint marked as Resolved

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Comments

Shubham Rastogi

from Delhi, Delhi

TATA Indicom — bill discrepency

I use to have 2 phone nos. from TATA INDICOM. I got one of them disconnected but even after the disconnection i m asked to pay the bill. The no. i got disconnected has been given to someone else but I am asked to pay the bill for it. I've complained but not only my complain subject was changed, also even after correction no action has been taken yet.

J. ismail

from Chennai, Tamil Nadu

Dear Team,
I want below mention SIM card Mobile No. That Sim is Activate or de activate. Plz confarmation mail revert to me. Its argent.

SIM Card No: [protected]
Data card No: EUSC903198

Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Hi Bhanu,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

bhanu.vv

from Mumbai, Maharashtra

Hi Sir,

Soon in the sense, how many days you require. Your answer should have specific time. Not simply soon, with such a service why should a customer should be use tata network, when there is no proper service or transparency in the information.

Thanks

Venkata Bhanukiran V.

bhanu.vv

from Mumbai, Maharashtra

Today i got a call from [protected], claiming that from tata docomo. But without proper communications, they cut the phone. Super customer service from tata network. I didn't know that this type of service will be given by the tata network to the people.

I don't know what happened to the tata people now, since last 4 years i didn't face any issues with service, but suddenly issues are started with tata customer care people.

Seriously i need to think about change the operator or to continue.

bhanu.vv

from Mumbai, Maharashtra

A pathetic services from tata for CDMA customers. I'm using the above said no. I used to get the signal at my home town Atmakuru, Nellore Dist, Andhra previously. After migrating the indicom to dokomo, I'm not getting signal at the specified town. Related the same i called customer care, they are telling migrate to GSM. That means they don't want to continue the CDMA or want?

Usage of GSM/CDMA is depends on the customer wish, why this town no signal no idea.

Seriously, tata dokomo is a pathetic and the customer care is non-sence.