[Resolved] Tata Indicom — FRAUD

Sunil Singhal

from Pune, Maharashtra

Address:

Kamrup, Assam

To Whom May It Concern

Dear Sir,

I would like to draw your kind attention to the following facts.

1) I had taken a CDMA connection of your company under number[protected] alongwith a handset model no Huwaei C 2901 on 6th of February’10.
2) During the month of January ’11,I started facing network issue as such I lodged a complaint at your customer care.
3) Your JE Mr manish came to my place and informed me there was no network issue and there is some wrong with the handset and I should get my handset repaired.
4) On 1st or 2nd feb I had send my person to authorized service centre for repair-ing my handset.but they said either I should bring my handset after a week or if I give my handset to them it was not possible for them to deliver back before 10 days.
5) As such I asked my person to go to your I Care centre where they too ex-pressed their inability to help out.
6) WARRANTY PERIAD OF MY HANDSET LAST DATE BEING 5th of February.
7) So on night of 5th February I decided to port out from your network and send a message to 1900.
8) On 6th February morning I received a call from your KOLKOTA back hand team where the executive requested me not to port out and replace my hand-set by 7th February.
9) Again on 7th February I received a call from your nodal officer Mr Angshu-man.He informed me that one of the person from tata indicom is coming to my place to collect the handset.
10) At around 11.30 one of your JE Mr saurav came to my place and took the handset from me along with all the original papers (Purchase bills) etc.
11) Now till 10th of February morning there was no reply from yours end.
12) At around 12 or something like that I received a call from your back hand team from Chennai and they asked me to collect the handset from the service centre by paying Rs. 650/. (NOW DOES ANYONE HAD THE RIGHT TO ASK ME THE SAID AMOUNT).hearing this I took your nodal officer Mr angshuman on conference.He too asked me to collect the hand set from the service centre and the amount of Rs 650/ would be waived from my bill.NOW am I begger that your are going to waive off){now the question arises due to you peoples my phone was switched off and is still switched off}[I was porting out from your network but your peoples requested me not to port out and provide me a new handet]
13) I talked with one of your area supervisor Mr Nitul on 10th of febraury.
14) He requested me to give 30 minutes times and he would solve out my is-sue.But there was no response from his end.I have called him several times but of no use.{YOUR COMPANY ENGAGES THESE OF KIND OF PER-SONS FOR HANDLING CUSTOMERS ISSUE).

THIS SHOWS THE STATUS OF YOUR COMPANY.NOW I HAVE NO OTHER OP-TION LEFT BUT TO APPROACH PROPER FORUMS FOR MY RIGHT.

Beside the issue there are couples of issue too which provides ample proofs of manipulations on end of your company and documentary proofs will be presented on appropriate time.

As I know my rights and I am fighting for the right only.

I WAS PORTING OUT.THE COMPANY REQUESTED ME NOT TO PORT OUT BY MAKING FALSE COMMITMENTS.

Sunil Singhal
House No 45A,1st Floor
Narayan Nagar,KanakLata Road
Kumarpara
Guwahati-781009

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Aug 13, 2020

Complaint marked as Resolved

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Comments

abhinav.the1

from Pune, Maharashtra

i purchased surf2 whiz connection on 14th may, 2008, under the scheme of 2 months unlimited surfing and download free. but, now im constantly getting calls and smss about my high usage bills. i confirmed again with the dealer, but he says the scheme is available to me. even after complaining to the dealer, i recieve the calls again. after i maild my complaint to their nodal office, instead of solving the matter, they are demading money from me, threatening to cut the connection and even saying that we can get a discount on our bill, which was promisd to be free to us! some executives ask us to submit few percentage of the bill. what is all this non-sense? when executievs say to resolve and get back to us in few minutes, they never turn back! this is not expected from a co. like TATA who has the trust of people. i could have taken an unlimited plan earlier if it was not promised to me that for 2 months i wont get any bill. is that a tactic to sell your product by lieing to customers?

abhinav saxena
[protected]

Azim Khan

from Pune, Maharashtra

i have 256 kb/s unlimited connection of Tata .it's been almost 3 years .But just this month (April 2009) we received a call that we have reached our download limit if we continue downloading they will disconnect our connection.They say thr is a limit to our download.Now all i wanna know that why it is called UNLIMITED connection if thr is a limit.I mean we are paying our bills every month and why telling us after 3 years .They should have told us when we got the connection.

rajatalagh

from New Delhi, Delhi

Hi , IM from ggn , i just bought a new no from tata indicom under pay per call, it was wrkng guud in few starting days , after that i recvd a msg that im using a old handset so my plan will be deactivated , so i spk to cust service they sd not to worry , butmy plan was cancelled , the cust care was asking me to go for a rechrge of 254 as im using a old handset , i exlained them im usinga new handset , so they told me to complaint to nodal officer , nodal officer told me to true value hub n show them moblie bill i did that , they sd its a mistake from backend , go to true value hub , after all this i got no help they say i have to get a recharge of 254 rs which i will not do , im looking to take action against tata indicom n set a example for this stupid service provider . any help from ur side is appreciated.
Rajat

Divya Juneja

from Gurgaon, Haryana

Dear Concern
I received a call from tata indicom delhi dated 23th Nov 09, telling me that there's a special pre to postpaid conversion scheme for some special no's selected and they are calling from head office okhla,delhi.
I accepted their scheme.
Tata indicom's sales executive visited my residence on 25th Nov 09 handed me a new sim card (A1000007F13317) filled up a form made his signature and again explained the scheme.
He took a photostat of my voter's i-card and 2photographs. I was told that my postpaid connection will start within 72hrs or i can contact the no. stated on the form
When my no. din't activated i contacted that no the no was switched off.
Payment of Rs100 for new sim card was made in cash and Rs500 security deposit was made by crossed cheque no237814 drawn in favour of tata teleservices.
On contacting the nearest tata indicom outlet and my bank i came to know that my cheque have been cleared timely and it was used as a source of bill payment for
Mr Manoj whose phne no.[protected] resident f 401 budh vihar opp.JNU munrika village.
Further when i seeked their help and asked them that where is this tata indicom sim issued from they just mocked me off and were very rude.
The no from where i received calls for this matter are as follows
[protected] [protected] [protected] [protected] [protected] [protected]
My no have not still been activated and my money have been used to pay someone else's debt.
I will like you to please help me out as i am in big problem and the concerned authority is not at all ready to help.
Thanks

punkrahul_87

from Delhi, Delhi

bhai dey had cheated with me also on last 10th march!!!i also visited dere corporate office but they told me that its a fraud!if you want then we can got to file an fir

[protected]

amitkumar363

from New Delhi, Delhi

Hi There,

I purchased a photon device few months ago. They promise me to give 3.1 MB speed for 5 GB usage, and after that the speed would be 256 kbps (per month).
I never got 3 MB (not even 1 MB...never). I submitted complaint to customer care, but instead of resolving the issue, they always says "I M sorry (on each and every complaint...). And, after 5 GB o[censored]sage, the speed becomes so low, that it takes almost 30 minutes to open 1 page. I submitted this complaint to, but they are saying now that after 5 GB o[censored]sage my speed would become (30 kbps instead of 256 kbps). How funny, they never told me this before purchasing...and I am paying almost 1000/month for 30 kbps speed...[censored] of (parden my language).

Could you please do something? Please let me know If i have to do something to take actions against this complaint. I want those bloody to be true for saling the products.

Regards,
Amit

sunilchandpandey

from Mumbai, Maharashtra

yes almost all the services in tata indicom is bad

sunilchandpandey

from Mumbai, Maharashtra

i had purchased Tata photon plus . for the last one yr the service is not satisfactory . no improvement has taken place in spite of several complaints and the promises by them . ultimately after getting fed up, i have requested them to terminate the connection . my no was [protected]. i have been requesting them as they could not provide satisfactory services in my area Kandivali, and de-hiring the services is for their fault, they should take the device back and return the cost of it . but their nodal team headed by mrs sugna shetty did not agree . i requested them to connect to Mrs sugna but they did not .
my request is that tataindicom should return the money of the card and take it back .

anurag.15

from Noida, Uttar Pradesh

I am a resident of Balewadi Pune. I have been using Tata Indicom broadband for last 14 months with some disruptions always. Still I continued with the service and have been always promptly paying the bills. For the last 10 days, my internet was not working, and when I contacted Tata Indicom Customer Care, I was told that my account has been put in Safe Custody, that too without my permission or without any intimation given to me. And still they have not done anything to resolve, rather they have disconnected my line.
How in the first place they put my account in Safe Custody. Isn't Customer's approval/permission required? And to top it all, the representatives are rude. The senior supervisor Mr. Chauhan was very unhelpful and impolite.
I need some actions to be taken for all the mental harassment meted out to me for no fault of mine.