[Resolved]  Tata Indicom — Customer Service - a sham

Address:

Mumbai City, Maharashtra

I have been trying to get a clarification from TATA Indicom for more than a month and a half now, without any success.

I recently purchased a blackberry device from a friend from the US. I wanted to have it activated for blackberry services from Tata Indicom.

Various phone calls later, with assurances that yes, I can have a Tata Indicom service activated on my Verizon handset, I was directed to visit any nearest Tata Indicom Gallery. The Andheri West gallery, directed me to the Andheri East gallery, who in turn asked me to visit the Fort gallery.

The blackberry 'expert' at the Fort gallery said, that my phone was being directed to the reliance protal on dialling *228, and that he could not do anything about it. I went to Reliance web world, and they checked my ESN, and said that it is not locked with Reliance, and since this piece is from Verizon, they cant do anything about it because Reliance does not sell 9650 handsets.

On enquiring independently, I got to know that the only thing that is required is that there is a 'prl' file of Tata that needs to be uploaded on the handset after which all TATA has to do is to upload my ESN to their portal and I would be able to use my handest and blackbery services with TATA.

For something as simple as this, I am astonished at the complete casual attitude of the staff at various outlets. While, on one had, the customer service at Blackberry confirms that yes, I would be able to use my Verizon handset and all I have to do is to visit the TATA gallery, the blackberry personnel at various galleries just plead technical ignorance, by giving a response that there are many people who walk in like this, and as soon as we have a solution, we will get back to you.

It is extremely surprising that the very same handset is being offered by Tata Indicom, and the web experts confirm that for Tata to allow a number to be used with their network, they just need to make some technical modifications, which is very much possible and which only they can do, unless, they want to ensure that a customer ends up paying an exhorbitant price and purchases a locked piece from TATA.

All that I know as a lay man, is that Tata Indicom seems least interested in taking efforts to go that extra mile to resolve a technical issue.

If at all this mail is being read by Mr. Ratan Tata, Sir, my question to you, will my greviance be ever heard with a suitable resolution, knowing fully well that it is available?

I can be reached at aashish.[protected]@gmail.com