[Resolved]  TATA Indicom / Photon — poor network and services

hi, this is om and i have been almost ripped off.i took a tata indicom photon + connection 13 (8-21 apr)days back.my credit limit for it is 1100, anything downloaded extra is 2rs/mb.(which has not been mentioned when i bought it)

i used the stupid thing only to check 5 mails and it got diconnected 2 days back.i recieved a bill of 32, 965+outstanding=3, 998.and when i went to complain that i haven't used it they started showing records of me downloading(16786) and uploading(1587) numerous amounts.when i kept insisting that i haven't used it they insist that i have to pay the bill, why should i pay the bill for something i haven't used?they offered to give me 7, 000 discount at the least when my point is I HAVEN'T USED IT.

in the record it is also showing a usage of 2 and half hours o[censored]sage the day after my photon was disconnected.when i complained about that they are saying that we will see about that next month.and the customer people talk to me as if am doing all this to avoid paying the bill.indirectly they are disprespecting the customer.

if i had used it i would have payed it in blink of an eye, my point is why should i pay when i've not used it?am deciding to sue them.

I MR.SAURABH SRIVASTAV have applied for Tata Photon Plus on 22nd April 2009, submitted all required documents with Rs.3600/-( Rupees Three thousand six hundred) in cash at your

Tata Indicom Gallery-
hello Mobile Store-Mittal Enterpiises. Shop No.9 (Waghela) Bhavan.JP Road No.1 Goregaon east, Mumbai -400063 to Ms.Sneha.

MY CUSTOMER APPLICATION FORM NO. IS 2404160/08

I was assured that the installation would be done in two days, but i am still awaiting any reply.

On following up I am given the assurance daily since 25th April 2009, that "it will be done today"...but nobody turns up.

YOUR PEOPLE DO NOT EVEN HAVE THE COURTESY TO CALL BACK AND INFORM.

I HAVE WASTED MY TIME & MONEY FOR NOTHING

THIS IS NOT EXPECTED ATLEAST FROM A BRAND LIKE TATA.

PLEASE REFUND MY MONEY IMMEDIATELY!


SAURABH SRIVASTAV

Same here. It sucks. Never reaches 100 KBps speed. Some engineers came and checked and all useless talks. And the billing is too high, I did not use at all for last month and they have added Rs 1600.
I am going to disconnect from them.

Such a sad experience, My USB cost - 4000 or so I wont be able to recover.
Customer care si tooo bad..I will pay their balance and leave

I am interested to purchase used USB Photon Datacard.

Call me Mobile [protected]

Thank U,
Anil,

Dear Customer Service head,
I m using Tata Photon + service last 3 months but i have been fade up by using tata service because after lost of complain no body is taking pain to short out my problem, there is lot of problem in my device, i m not getting speed(speed is 30-40 Kbps) & side r not been opened, i m not hapy to use tata photon service, now it has been proofed that bsnl is best & i will never suggest to use tata photon.

Regards
Rajeev Shukla
[protected]
photon no-[protected]
jammu

Hi there,



IS ANYBODY LISTENING OUT THERE????

I am Javeed Shah from Srinagar Kashmir, i got the photo plus device last weak but it has not been activated as yet, sales guy told me it will b acticated within 48 hrs but now it is fifth day & now they say the software is not available, i made a complaint at TATA PHOTON site on saturday but it seems all of you are deaf & dumb...no response from you guys...i hope somebody among you will care to reply back... :-(

javeed shah

how these tata wala cartoons charge i wanna know pls reply if any one knows

your service is very worst worst i had given complain against internet connection and my no is 66178899 will today problem is not rectifiy worse service why u people r cheating peoples like us u cheak ur logs how many times per day i had call to 121 same reply your problem will rectify today but again reapeted worst service worst service shame on ur path

respected sir,
sir my tata photon whiz broadband will not working propery and i am facing so many problems i am also consern the tata engineer and he will not solve my problem so pls give me some help from this problem . then i am go to the consumer court and file the case.
Tel no:[protected] (Ashok Kumar)

YOUR PEOPLE DO NOT EVEN HAVE THE COURTESY TO CALL BACK AND INFORM.

I HAVE WASTED MY TIME & MONEY FOR NOTHING

THIS IS NOT EXPECTED ATLEAST FROM A BRAND LIKE TATA.PHOTON

PLEASE REFUND MY MONEY IMMEDIATELY!

TATA INDICOM COLLECTED PHOTON MONEY FROM ME & SAID THAT TOMORROW ON VERIFICATION YOU WILL GET DEVICE.
WHEN THE VERIFYING OFFICER CAME AT HOME I AM NOT THERE. SO HE PUTS -VE VERIFICATION.
AND REFUSES THE DEVICE . WHEN I REQUEST FOR REVERIFICATIION TATA INDICOM SAYS THAT WE CAN DO AGAIN.BUT I FOUND THAT THEY R JUSST WAISTING TIME AND DELAYING PAYMENT.

Sir i have a tata photon+ conection
No is [protected] in speedo meter is shows 200/250 kbps speed & Dow loading speed in system is shows 0.35 to 11 kbps /sec. The commitment is 3.1 mbps but I had never got this speed...

Plz tell me what to do

Tata is a good device but the attitude of tata photon's employees is so so so bad they behave like a king... i am a great fan of tata company but now i m thinking about it... Come on tata what the hell is doing your employees. I am from Dehradun and I was the distributor of Tata Photon + but now i have left this work only and only beacause of the behaviour of the employees of tata. Specialy ( Dila Ram Chowk ) There are female employees and they talk so badly..

Dear Team,

I am your photon post paid customer using earlier a plan of 500, later i got a call from your dept. asking for 900 unlimited plan which was to be implemented from 23rd october. I confirmed also the same. But now i want to be continuing with my old plan of Rs 500 per month.
My tata indicom no.:[protected]
account no:[protected]
Tarriff plan :HNI HSIA USB 500 MB PLAN

Please check the same and kindly contact me on my registered no. or email.

Regards,
Shashank singh
Your priveledged customer

TATA Indicom / Photon — Services

Kind attention: Nodal Officer
Complaint no:NTT [protected]
Dear sir,
I am TATA photon prepaid plug 2 surf whiz user , my no is [protected],
I had purchsed the item from M/S Shreyas Marketing Services, 04, Citi Avenue, Near Bharat Gas, Sector1/S, New panvel (E),410206, Tel:[protected].
I had faced problem with internet accessing and as per Vashi Service Center for TATA Indicom, finally i had received a replacement order of the modem. The replacement certificate serial no is[protected], job sheet no.[protected].
I have submitted the replacement order along with the modem to dealer as mentioned above. But, even after three months over I have not recived my item bace. My specific request is that:
1. Kindly arrange to dispatch the item to me at the earliest.
2. Kindly, cancel the dealer licence to sell the TATA product and afterwards harassing people by not taking any responsibility. The ownner is always busy with online trading and the lady is most irresponsible. They are spoiling the image of TATA. Many of the unsatisfied customer may not raise voice like me against this type of service. To protect the Brand TATA, do needful.

Kindly look into the matter and relook the option of selling TATA products other than TATA GAllery.

TATA Indicom / Photon — Abusive Tata Photon executive

This is with regard to complaint docket number[protected].

I have ONCE AGAIN received a call from the same number [protected] at about 6:18 PM today on 6th September 2011.

The person who called was playing around and mocking me for not taking the Internet connection!!!

I was in a very important meeting at that time, I had received the call not taking notice of that number.

He was laughing at me when I told him that I was busy and then I had to disconnect the call right away.

WHAT IS THIS? ARE YOU MAKING ALLIANCES WITH THUGS?

THIS IS NOT ACCEPTABLE..!!

How does a person get such audacity even after I had complained?

I also work for a respectable organization but there is so much professionalism around.

Hi,

If you read my complaint properly you would understand that this was a REPEATED incident AFTER your department concerned apologised to me.And that is exactly why I am complaining again!

Tata Photon — poor service and network

I had logged a complain regarding slow speed of HSIA photon plus on[protected]. The complain no is[protected]. The technician visited and updated the networking section of the problem. Without any call to me they closed the matter when the problem still persisted.

Again on[protected] a second complain was logged. the no is[protected] after repeated calls to the service center and calls from the so called experts from Kolkata and Jamshedpur the problem persisted. The technician visited on July 18, 2012. The speed checked through test my speed showed down speed 290 kbps and up speed 230 kbps. when asked of the speed from the networking section they said 256 is average and if its 290 then its good. The basic problem is the speed is not uniform. sites rarely open.
When i go out of Patna the speed is excellent. In Patna its disgusting and frustrating.
I just want to know why do you advertise 3.1mbs???? and is 256 kbs a good speed ?? The problem is more than 2 months old.
Im going to disconnect the connection by 23/07/2012

POOR INTERNET SERVICES-(photon:dongle)

Not at all satisfied with their internet services. You will not get the desired speed. If you want to discontinue the services, then also they will keep on delaying it so that the meter goes on;instead of helping the customer.