TATA Indicom Photon+ — TATA INDICOM BILLING DISPUTE

TATA INDICOM PHOTON+ — Billing Disputes

I have purchased Tata Indicom Photon+ on 22-May-09 from Srinagar Circle for working in the J&K Civil Secretariat. I subscribed to the monthly charges of Rs 1100 scheme which includes free 10GB data download.

After using the services till 7-Jun-09, mainly for official emails and normal internet browsing for official work, the services got disconnected. I received an SMS on 8-May-09 morning mentioning "Your Photon+ internet usage has crossed 75% of your bundled usage limit as on 08.06/2009. Usage beyond the limit will be charged at Rs 2/MB or Rs 1/min." I called customer care and requested the reason why my services are barred. I got a response that my limit has already crossed of Rs 1500 because of which the Internet service has been barred. I told the person that I received an SMS saying its only 75% of my usage limit in response to which I was told that as per record it's crossed the limit and if I need to access internet I need to pay at least Rs. 1165. I requested for the details of my usage and I was told that the details are not available and the details would be available only when the bill is generated. I called the Srinagar Tata Indicom office from where the connection was taken, no help was available. I called Mr. Neeraj Fotedar, J&K nodal officer. The call was received by some other person who said would get back to me. After waiting, I tried calling the same number 4 times but my call was not answered.

I paid online Rs. 1200/- as I was in urgent need of Internet access and my Internet Service was resumed on 12-Jun-09. Again on 16-Jun-09 my internet service was disconnected. After repeated complaint the service was resumed on 20-Jun-09. On 23-Jun-09 again my services was disconnected for crossing the credit limit of Rs. 1500.

In the mean time I received the bill online which has usage charges (between 22-May-09 to 12-Jun-09) of Rs. 18, 168/-. After giving the discounts my charges to be paid has come out to be Rs. 4, 414.46. I complaint about it in the customer care (No.[protected]. The response was that whatever come in the bill is correct and I need to pay the amount. I requested for the details of my usage, the person behaved very rudely and told me that the detail of internet usage would not be available.

Looking at no other option, I visiting the Tata Indicom office of Lal Chawk, Srinagar personally and explained the situation. The person (Name: Mobashir) took down my email id and promised to send me the itemized billing details by next day. For a change, as per promise, I received an xl sheet giving the details of my usage for the billing period.

I checked the xl sheet in detail and found that there are lot of entry which are wrong. For example, on 8th June the internet service to my Photon+ was not available, but I see the entry o[censored]sage on 8th June. Similarly, for a specific day in the same time there are multiple entry o[censored]sage. For example, on 5/23/2009, 6:04:52 PM there are 3 entries o[censored]sage.

I have written about it by email and no response and till date my internet service remains cut. I believed in the Tata name and if this is the kind of services and harassment received from a prestigious organization like Tata Tele, I am sure a customer like me will soon loose all the hope from the brand name of "TATA".

The same thing happend to me also...I dont know how to overcome this issue. I got a bill Rs 15000, with 10 days of internet usage, Please anyone let me know where to complaint about this.

Thanks
Prabhakar Pandena

File a complaint in consumer court with all the evidence that you have like bills or payment receipts.

There is no other option available...

cheat my billing i pay my bill