[Resolved] TATA Indicom Photon Plus — ESCALATION | |
Hi, I have a PHOTON Plus connection. My account details is as follows Complaint no.[protected],[protected] Account no:[protected]; Phone number: [protected] Name of the account holder: Khagendra N Chaliha Billing address: Current Talk Plan HSIA USB 500 Min Plan Activation Date 19-MAY-2009 Billing Date 05-JUN-2009 Payment Due Date 23-JUN-2009 Outstanding Amount Due (Rs) -1015 Credit Limit (Rs) 1000 Unbilled Amount (Rs) Approximate Unbilled Amount(Rs). From Date To Date 1564 03-JUN-2009 26-JUN-2009 Internet Usage Details Tata Indicom No. : [protected] Plan Name/Scheme Name : 0309/BOTH/VD/TRF/NU/PO/HSIA USB 500 Min Plan Billing Cycle Data Used Free Data Rental Amount Charged Total From Date To Date 03-JUN-2009 26-JUN-2009 3364 MIN ** 1800 MIN 500 Rs. 3364 Rs. 3364 03-MAY-2009 02-JUN-2009 936 MIN 1800 MIN 500 Rs. 0 Rs. 500 I have a few questions, 1. Why was I not intimated before my connection was disconnected? 2. Why was the customer care people not ready as well as not able to help me with my concerns, why was I transferred here and there ? Are the customer support officer there to confuse the customer’s? 3. Please explain how can a person use (2395+191) MIN = 2586 min, that is 43.1 hrs, where we just have 24 hrs a day? ( please refer to the below given details; 20-JUN-09) Day Wise Internet Usage Details (Unbilled) Date Data Used 25-JUN-09 0 24-JUN-09 0 23-JUN-09 80 MIN 22-JUN-09 435 MIN 21-JUN-09 263 MIN 20-JUN-09 191 MIN 20-JUN-09 2395 MIN 4. Why is my account not credited with the payment made in regards to the receipt no: 11806069, paid at Sibsagar K.p Charali? 5. Does Tata Indicom understand the criticality, of Time & also the usage of data card? 6. Have I made a mistake taking up Tata Indicom data card ? 7. May I have a complete explanation for the entire mesh up? Please revert. If my mail is not answered within 60 mins, this mail would be forwarded to Mr. Anil Sardana, Managing Director, Tata Teleservices Limited Thanks D/o Khagendra N Chaliha +[protected] +[protected] [protected][protected][protected][protected] LAST reply from tata indicom Dear Ms., We have received your query about your Tata Indicom Product (Number : [protected]).Your temporary complaint number is 79891. Kindly allow us 48 working hours to address your query. We may call you to understand your perspective, better. Thank you for your understanding. [protected][protected][protected][protected][protected][protected]------ Please help me Regards, Customer Care - ASSAM Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 28 Comments | |
Comments
Hi All,
I am a customer of Tata Indicom Delhi . Please read my trail mail and please be apprised that:
1. Since 13 May I am not able to use the device properly
2. The call i got from retention team didn't deliver as promised
3. Delhi Appellate officer was not at all understanding courteous or helpful
I would request any of you who still is doing the job with customer focus in mind, to escalate it forward or please reply with the right authority for this escalation.
Else i have no choice but to escalate it in TRAI and customer forums.
Would request for any final help before i lose faith in this brand.
regards,
Anupam Rawat
anupam.[protected]@gmail.com
+[protected]
+[protected]India)
BB PIN : 75EF0037
Skype : Anupam.Rawat10
"Make your Life Great"
[protected] Forwarded message[protected]
Anupam Rawat <anupam.[protected]@gmail.com>
Jun 13 (3 days ago)
to listen, nodalofficer, customercare.d., appellate.kera., Appellateautho.
Mr Satish,
I have already given my reply and I guess you should read the details of my account carefully before drafting such an 'ambiguous' mail.
Also I have two feedback for you that you should take up constructively:
1. Please LISTEN to customer on call and call back if call gets disconnected
2. Please check the update on issue from your other teams working on issue before wasting time on drafting long responses.
If you are not ok with the resolution provided to me by your colleague in retentions then pls check with him.
If you are trying to sell me anything which I dont want then pls dont waste my time. I will escalate this further if people are not ready to understand my concern.
I am seriously unhappy with customer service and now appeallate team.
If you differ to what I have requested pls send me the escalation matrix and emails and contacts of right peolle to talk to.
Regards,
Anupam Rawat
anupam.[protected]@gmail.com
+[protected]India)
BB PIN : 75EF0037
Skype : Anupam.Rawat10
"Make your Life Great"
From: "Anupam Rawat" <anupam.[protected]@gmail.com>
Date: 13 Jun 2014 18:52
Subject: Re: [protected] Worst service of TATA Unclosed Service Requests #[protected],[protected],[protected]
To: "Appellateauthority Delhi" <Appellateauthority.[protected]@tatatel.co.in>
Cc:
Hi team,
As discussed with Mr. Vineet I asked for the 30 GB plan and I am ok to continue with Tata until and unless I get proper help and assistance on time.
Following 3 things are told by Mr. Vineet
1. No charges for the concern period from 13 May to 13 June 2014
2. 30 GB plan will be activated today
3. Within 2 hours my device will be ready to use with the said plan
If this is correct please go ahead and close the request now.
Also I appreciate Mr. Dharmender Rathore from retention team for being a good 'Listener' to my problem which all the others lacked.
Rgds
Anupam Rawat
+[protected]
On 13 Jun 2014 15:15, "Appellateauthority Delhi" <Appellateauthority.[protected]@tatatel.co.in> wrote:
Dear Mr. Rawat,
Thank you for writing to us at Tata TeleServices Ltd.
We acknowledge the receipt of your mail dated June 10, 2014 regarding Tata photon number [protected].
We sincerely regret for the inconvenience caused to you.
With reference to your appended mail and in continuation to our telephonic discussion on dated June 13, 2014 on your alternate contact number-[protected], we would like to inform you that your concern related to aforesaid number has been crosschecked by our concern team and an Engineer visit has been done on your present address on dated June 13, 2014 same confirm by you during the call.
During the Engineer visit it was found that speed of your photon device has been capped and connecting in 1X speed as currently you are using "[protected]@1200Cap Plan” and you have already consumed 12062 MB Data on dated May 24, 2014.
Further we wish to inform you that the speed of your photon device has been restored with up to 3.1Mbps from June 13, 2014.
We would also like to inform you that as per our discussion your bill will be generate on date June 15, 2014 and all non-usages rental will be adjusted by our side as well.
During our conversation we have suggest a beneficial plan according to your usages as per below mention –
“[protected]@Rs.1000Cap Plan” and same plan will be effective from July 13, 2014 on your next billing cycle as per the process
Please drop a line of confirmation for the plan activation.
You can also visit our website www.tataphoton.com for more information.
We appreciate and hope for your continued support to help us in our effort to provide you the best of our services
Yours sincerely,
Satish Kumar
Appellate Authority Desk
Tata TeleServices Ltd.
From: Anupam Rawat
Sent: 10 June 2014 22:12:43 (UTC+05:30) Chennai, Kolkata, Mumbai, New Delhi
To: Appellateauthority Delhi; appellate kerala; listen; Customer Care Delhi; Ankur Rawat; Ankur Rawat
Subject: Worst service of TATA Unclosed Service Requests #[protected],[protected],[protected]
Hi all,
My brother Ankur Rawat and I use this tata photon for internet access purpose and we have a MAJOR UNRESOLVED ISSUE SINCE A MONTH now, however the way our issue is being treated is not at all professional and as per standards.
1. I am using the tata photon+ device with number [protected], in name of Mr. ANKUR RAWAT, brought from Delhi in kerala since 14 April 2014, first month it was fine but towards the end there were major connectivity issues and many problems related to your customer service.
2. 13 May 2014 we reported a complaint with service request #[protected] which was closed without our consent or approval on 17 May as resolved which was not the case
3. Many calls and complaints were made and another service request #[protected] was given and closed again WITHOUT the issue being resolved.
4. I gave my number to many customer service agents and also called while on roaming but a proper call back from the right team at right number at right time couldnt be arranged even after many reminders from my side.
5. Please note that none of the bill cycles were missed by us and we always paid our dues on time, HOWEVER BESIDES THAT THERE IS NO SERVICE PROVIDED TO US WHEN WE ACTUALLY NEED IT.
6. keeping this unfortunate scenario and series of event in mind I asked for a cancellation request which the agent proactively submitted with number[protected] and further complain service request number[protected].
Now please advise on the following points:
1. Why didn't we get service or support in kerala or from delhi Tata teams?
2. Why there is constant follow up required by us and no direct process?
3. Why the service requests were closed without customer consent ? Why do you want it to NOT impact your service quality scores and why proper escalation matrix denied?
4. Why should I pay for this month?
5. Why should I stay with Tata photon?
6. How can I escalate as there was major loss of TIME, MONEY and PEACE OF MIND in this entire episode?
I want a senior person with proper knowledge and understanding to take this up.
My next level of escalation will be consumer court.
Anupam Rawat
anupam.[protected]@gmail.com
+[protected]
+[protected]
Skype : Anupam.Rawat10
I am a customer of Tata Indicom Delhi . Please read my trail mail and please be apprised that:
1. Since 13 May I am not able to use the device properly
2. The call i got from retention team didn't deliver as promised
3. Delhi Appellate officer was not at all understanding courteous or helpful
I would request any of you who still is doing the job with customer focus in mind, to escalate it forward or please reply with the right authority for this escalation.
Else i have no choice but to escalate it in TRAI and customer forums.
Would request for any final help before i lose faith in this brand.
regards,
Anupam Rawat
anupam.[protected]@gmail.com
+[protected]
+[protected]India)
BB PIN : 75EF0037
Skype : Anupam.Rawat10
"Make your Life Great"
[protected] Forwarded message[protected]
Anupam Rawat <anupam.[protected]@gmail.com>
Jun 13 (3 days ago)
to listen, nodalofficer, customercare.d., appellate.kera., Appellateautho.
Mr Satish,
I have already given my reply and I guess you should read the details of my account carefully before drafting such an 'ambiguous' mail.
Also I have two feedback for you that you should take up constructively:
1. Please LISTEN to customer on call and call back if call gets disconnected
2. Please check the update on issue from your other teams working on issue before wasting time on drafting long responses.
If you are not ok with the resolution provided to me by your colleague in retentions then pls check with him.
If you are trying to sell me anything which I dont want then pls dont waste my time. I will escalate this further if people are not ready to understand my concern.
I am seriously unhappy with customer service and now appeallate team.
If you differ to what I have requested pls send me the escalation matrix and emails and contacts of right peolle to talk to.
Regards,
Anupam Rawat
anupam.[protected]@gmail.com
+[protected]India)
BB PIN : 75EF0037
Skype : Anupam.Rawat10
"Make your Life Great"
From: "Anupam Rawat" <anupam.[protected]@gmail.com>
Date: 13 Jun 2014 18:52
Subject: Re: [protected] Worst service of TATA Unclosed Service Requests #[protected],[protected],[protected]
To: "Appellateauthority Delhi" <Appellateauthority.[protected]@tatatel.co.in>
Cc:
Hi team,
As discussed with Mr. Vineet I asked for the 30 GB plan and I am ok to continue with Tata until and unless I get proper help and assistance on time.
Following 3 things are told by Mr. Vineet
1. No charges for the concern period from 13 May to 13 June 2014
2. 30 GB plan will be activated today
3. Within 2 hours my device will be ready to use with the said plan
If this is correct please go ahead and close the request now.
Also I appreciate Mr. Dharmender Rathore from retention team for being a good 'Listener' to my problem which all the others lacked.
Rgds
Anupam Rawat
+[protected]
On 13 Jun 2014 15:15, "Appellateauthority Delhi" <Appellateauthority.[protected]@tatatel.co.in> wrote:
Dear Mr. Rawat,
Thank you for writing to us at Tata TeleServices Ltd.
We acknowledge the receipt of your mail dated June 10, 2014 regarding Tata photon number [protected].
We sincerely regret for the inconvenience caused to you.
With reference to your appended mail and in continuation to our telephonic discussion on dated June 13, 2014 on your alternate contact number-[protected], we would like to inform you that your concern related to aforesaid number has been crosschecked by our concern team and an Engineer visit has been done on your present address on dated June 13, 2014 same confirm by you during the call.
During the Engineer visit it was found that speed of your photon device has been capped and connecting in 1X speed as currently you are using "[protected]@1200Cap Plan” and you have already consumed 12062 MB Data on dated May 24, 2014.
Further we wish to inform you that the speed of your photon device has been restored with up to 3.1Mbps from June 13, 2014.
We would also like to inform you that as per our discussion your bill will be generate on date June 15, 2014 and all non-usages rental will be adjusted by our side as well.
During our conversation we have suggest a beneficial plan according to your usages as per below mention –
“[protected]@Rs.1000Cap Plan” and same plan will be effective from July 13, 2014 on your next billing cycle as per the process
Please drop a line of confirmation for the plan activation.
You can also visit our website www.tataphoton.com for more information.
We appreciate and hope for your continued support to help us in our effort to provide you the best of our services
Yours sincerely,
Satish Kumar
Appellate Authority Desk
Tata TeleServices Ltd.
From: Anupam Rawat
Sent: 10 June 2014 22:12:43 (UTC+05:30) Chennai, Kolkata, Mumbai, New Delhi
To: Appellateauthority Delhi; appellate kerala; listen; Customer Care Delhi; Ankur Rawat; Ankur Rawat
Subject: Worst service of TATA Unclosed Service Requests #[protected],[protected],[protected]
Hi all,
My brother Ankur Rawat and I use this tata photon for internet access purpose and we have a MAJOR UNRESOLVED ISSUE SINCE A MONTH now, however the way our issue is being treated is not at all professional and as per standards.
1. I am using the tata photon+ device with number [protected], in name of Mr. ANKUR RAWAT, brought from Delhi in kerala since 14 April 2014, first month it was fine but towards the end there were major connectivity issues and many problems related to your customer service.
2. 13 May 2014 we reported a complaint with service request #[protected] which was closed without our consent or approval on 17 May as resolved which was not the case
3. Many calls and complaints were made and another service request #[protected] was given and closed again WITHOUT the issue being resolved.
4. I gave my number to many customer service agents and also called while on roaming but a proper call back from the right team at right number at right time couldnt be arranged even after many reminders from my side.
5. Please note that none of the bill cycles were missed by us and we always paid our dues on time, HOWEVER BESIDES THAT THERE IS NO SERVICE PROVIDED TO US WHEN WE ACTUALLY NEED IT.
6. keeping this unfortunate scenario and series of event in mind I asked for a cancellation request which the agent proactively submitted with number[protected] and further complain service request number[protected].
Now please advise on the following points:
1. Why didn't we get service or support in kerala or from delhi Tata teams?
2. Why there is constant follow up required by us and no direct process?
3. Why the service requests were closed without customer consent ? Why do you want it to NOT impact your service quality scores and why proper escalation matrix denied?
4. Why should I pay for this month?
5. Why should I stay with Tata photon?
6. How can I escalate as there was major loss of TIME, MONEY and PEACE OF MIND in this entire episode?
I want a senior person with proper knowledge and understanding to take this up.
My next level of escalation will be consumer court.
Anupam Rawat
anupam.[protected]@gmail.com
+[protected]
+[protected]
Skype : Anupam.Rawat10
7 days back purchased the photon but unable to use it properly after 10 to 12 times connecting it get connected .
speed very slow not even i can use for gmail purpose.
customer care team very relaxed from 10th july calling them 2 times a day but same reply our cc team will contact you nobody bother to take any action.
just simply tata employees doing there duty in shift by shifting customers.
there is no escalation matrix found with number or valid id where we can write mail.
just tata is making us helpless in doing that.
i am bound to take the help of any advocate who will fight for me and making tata personels to hear my issues.
[protected]
speed very slow not even i can use for gmail purpose.
customer care team very relaxed from 10th july calling them 2 times a day but same reply our cc team will contact you nobody bother to take any action.
just simply tata employees doing there duty in shift by shifting customers.
there is no escalation matrix found with number or valid id where we can write mail.
just tata is making us helpless in doing that.
i am bound to take the help of any advocate who will fight for me and making tata personels to hear my issues.
[protected]
Dear Sir/Madam
I had following Tata Photon data card and I wanted to disconnect the same since last March, 2014. I called the call center in[protected] and [protected]. They said they will inform concern department and necessary action will be taken. This story was going on for Mar, Apr, Jun.Jul. In July, I called you call center and informed them that I am not going to pay any more payment for this Data card since I am not using it and I asked to send someone for the payment of July. You representative came and I paid. I had given him letter of disconnection and written in the money reciept same massage.
Simultaneously, I sent multiple emails in your customer care.
After that your collection agent started calling and threatening me for payment. I called call center and inform about this threat. At last they transferred me to you cancellation team on Oct15, 2014. Cancellation team has raised the cancellation service request[protected]. So far they have not yet cancelled this device. This month also they sent me the bill and you agent started calling me again. I have called your call center and they raised one more complaint[protected]. This has become an unending story for me.
Please advise can I get rid off this pain and my this connection can be cancelled.
Whom I can meet and show me a professional direction.
Thanks Amitabha
cell:[protected]
I had following Tata Photon data card and I wanted to disconnect the same since last March, 2014. I called the call center in[protected] and [protected]. They said they will inform concern department and necessary action will be taken. This story was going on for Mar, Apr, Jun.Jul. In July, I called you call center and informed them that I am not going to pay any more payment for this Data card since I am not using it and I asked to send someone for the payment of July. You representative came and I paid. I had given him letter of disconnection and written in the money reciept same massage.
Simultaneously, I sent multiple emails in your customer care.
After that your collection agent started calling and threatening me for payment. I called call center and inform about this threat. At last they transferred me to you cancellation team on Oct15, 2014. Cancellation team has raised the cancellation service request[protected]. So far they have not yet cancelled this device. This month also they sent me the bill and you agent started calling me again. I have called your call center and they raised one more complaint[protected]. This has become an unending story for me.
Please advise can I get rid off this pain and my this connection can be cancelled.
Whom I can meet and show me a professional direction.
Thanks Amitabha
cell:[protected]
Such a worst call, i have ever discussed reference no:[protected],
he put me on hold 30 min.. but did not provide me any details, and just i have asked him about the process of surrender..
but he have raised cancellation request which i had my past 4 years connection with tataphoton +, clearly i have told him that i am not cancelling just want to know about the process that is it..
really fell bad..
he put me on hold 30 min.. but did not provide me any details, and just i have asked him about the process of surrender..
but he have raised cancellation request which i had my past 4 years connection with tataphoton +, clearly i have told him that i am not cancelling just want to know about the process that is it..
really fell bad..
Hi team
Last 2month I have facing problem
At time my photon is not working last 15 days & customer care service is very beaded three is not untested customer value.
I am not satisfied TATA
docomo customer service is very beaded …………………………...⇄ service is very
beaded…………………. also …………………support...center is ...very beaded.
Three is not undusted
customer value.
Problem is same it is not work your undusted
customer value.
Mahesh Patil
[protected]
Last 2month I have facing problem
At time my photon is not working last 15 days & customer care service is very beaded three is not untested customer value.
I am not satisfied TATA
docomo customer service is very beaded …………………………...⇄ service is very
beaded…………………. also …………………support...center is ...very beaded.
Three is not undusted
customer value.
Problem is same it is not work your undusted
customer value.
Mahesh Patil
[protected]
disconection conection
i request to custmer care please disconect my conection .and i paid total outstanding bill..they are not recived my call..my no..[protected].. [protected] account number i request to customer care please disconnect my connection .and i paid total outstanding bill in month of December 2016. everything has been taken care in terms of account closure as per my discussion with executive . i did not receive any mail or phone or sms, in month of june all of sudden they started sending sms that your bill is due which 437. i am surprise were their system sleeping to analyse this .
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+91 22 6667 1414
D 26, TTC Industrial Area, Sanpada, Turbhe, Navi Mumbai, Maharashtra, India - 400703
View all Tata Indicom contact information
I had purchased photon wifi connection [protected] in March 2014. I used the same for a week but then it has got disconnected as my address verification got failed. Then I immediately submitted new address proof in your fc road branch. After paying 3700 INR in
Advance after 1 and half month my connection is still disconnected. This is really poor service from TATA's company. My next step will be to go to the consumer court.
Thanks and Regards,
Sagar Kaluskar
[protected]
[protected]