TATA Indicom Photon Plus — Refund promised, not paid!!

TATA Indicom Photon + — Not getting the speed as promised by TIL

Dear sir , I have given the following complaint to Tata Indicom Nodel officer and have followed with him least 4 times but he is a deaf and dumb person and just seating idle on this . I had gone to TIL office at Furgusson collage road but they too are sleeping on the same .

need the justice from you as I have been cheated by TIL.

My Name is Sanjay Kalse and I am a Tata Indicom Photon + customer having the following details .

Tata Indicom no - [protected]
A/C no[protected]
Plan - HSIA 1GB

My res address - 3, NINAD apts , Lane # 5 , Anand Park , ITI road , Aundh pune 411007.

I have a following complaint which has been registered twice at your customer service call centre nos but unfortunately got closed one sided without information to me . being a tata customer and an ex senior employee of tata , I do not expect this from tata indicom . I need your intervention and help to resolve this case . Being an ex senior tata employee, if there is no movement from your side , i will not take much time to report this to the senior most level of Tata Indicom / Tata Sons which please be noted !


For last three / four months my connection goes for a toss in the nights and it takes some times 15 min to send a mail or open a web site .
The connection gets off often and needs to make on .
The connection hangs on for a long time and I do not understand whats happening .
I am unable to operate and have registered my complaints


Your rep came to my residence and checked the connection strength and speed.
The speed shows much lower than the required .
He assured me to resolve the issue and assured me that a technical team would come and check .
He checked my laptop too .
I have waited for a week and gave a call once again to know that my complaint has been closed one sided , Have once again registered the same .

Since nothing has happened , i went to your FC rd office and came to know that at Aundh there is no tower and tata indicom has no plans to come up with the tower.

I am surprised with the answer .
I have asked the lady on the counter to take back the connection and pay back the initial equipment amount which has been refused .

I have a following complaint ,


Why should I suffer for Tata indicoms inefficiency ?
If this was known to tata indicaom , why did they sell me the plan and connection ?
Why would I pay the monthly rentals when the connection does not work efficiently in the nights .
How can tata indicom closes the complaint single sidedly without taking me into the confidence .
Do thay ( tata indicom ) have any courtesy to inform to the customer on this .
The call centre tells me shamelessly on calling them that I am satisfied and the complaint has been closed .
The people employed in the call centre are useless , Shameless to understand the customers voice and are not fit to represent tata indicom as have no brains !
I need you to resolve my problem ASAP , if needed you can put a small booster at my place .I want you to also investigate the above issue and find out as to who was the culprit to mention in your record that the complaint has been closed on account of satisfied customer.

I am marking a copy- BCC of this communication to a senior most employee of tata indicom / sons .
Please revert back immediately.

Sanjay Kalse
[protected]
sanjay.[protected]@yahoo.co.in

I have a tata photon plus, having 5gb unlimited & 3.1mbps as per the plan taken, It was good for about 1 week or so, now the speed is extremely slow, moreover the customer care donot care to attend the tel:, nost of the tel nos: given for ref. are out of service.
Foll are my details:
Name : Melvyn Mendonca
A/C No:[protected]
Bill No:[protected]
Address: L/T 15/32 Vijaynagar Apts, Marol Maroshi Rd, Andheri [e], Mumbai400 059
Kindly rectify the same or plz change the device urgently.

Tata Indicom - Photon Plus — Tata Indicom - Photon Plus - complaint pending for over a month!

My Tata Indicom number is:[protected]. (alternate number: [protected]).
I had recharged my Photon Plus through a friend via the internet for Rs. 501/- on 10th September, 2011. However, till date I have not been able to access the internet.

Please find the transaction details:
ICICI Bank Tx ID : SB3213803
Comments : BIL/[protected]/Tata Indicom/23071859

I had got in touch with the representatives (and have spoken to at least a dozen of them since 16th September, 2011!) till now, and each time I was given callous reasons for the same.

The 'resolution date' was 6th October, 2011 and till date (10th October, 2011) only buck-passing has been going on, without anyone at all wanting to take any responsibility.

Till date, I have not received a single call back from Tata Indicom (Respresentative Amruta claims to have done so). I was told that my phone was 'switched off' and the representative and told me later on via phone that I needed to furnish my bank statements.
However, I did not receive this call and to prove this, I can provide my mobile statements as well.

Finally, to my surprise and anguish, I was told by supervisor 'Hina Gharat' (?) that my balance was successfully recharged, but had 'lapsed'!! When I asked her for my usage details, she said that she was unable to do since since she didnt have 'authority'.

Another representative called me after that and said that i had a negative balance of Rs. 1.59, and hence, I was not able to use the Rs. 501/- credited to my account.
He also said that the refunding the 501/- is not possible. I fail to understand why this is being communicated to me after a months' time.
Secondly, why cannot this meagre balance adjusted with the recharge I had made?


Request you to please refund my money if you cannot solve my problem!

Regards,
Aditya Divadkar