Tata Indicom - Postpaid — TROUBLESOME TOTS

With great remorse I reminisce the day I applied for a new TATA MOBILE CONNECTION from Delhi. Ever since I have had to endure sleepless nights not to overlook the numerous visits to their head office and talks with ignoramus souls who had zilch concern about my woes.
Now the concern: I had applied for Tata Post-paid Connection online on the 15th of February; a representative came to collect the documents the same day by evening. He informed me that if I pay cash of Rs. 1000 I will get the handset and the connection (with plan 0123) on the 17th. However, if I pay through cheque, I will get the handset and the connection activated on the 19th. A gentleman named Mr. Pradeep ([protected]) came from ITBL Telecom Pvt. Ltd., Harijase House,34/22, East Patel Nagar and I decided to pay him in cash and the documents which he asked me for(PAN Card & Address Proof-Original statement from HDFC Bank),as I wanted the connection as soon as possible. I was assured and re-assured that I will get the connection on the 19th. I got my handset with the SIM (inactivated) on the 21st February. Now I had to get the SIM Card activated and for the same I called up Mr Pradeep multiple times and he kept on disconnecting my calls. Then I was informed to call up the TATA Customer Service to get the SIM activated. On calling them up I was informed that my SIM will be activated once the address verification is complete. Today being the 3rd of March, I was astonished that the address verification is still not complete. I had also gone to the Tilak Nagar Head Office on the 24th of February with my Address proof once again so that the address verification gets completed. I was informed that within 72 hrs the address verification will be completed and the SIM will get activated. From 24th February till date there is no verification done and “there won’t be any further verification as well”. Today I went to the Tilak Nagar office again and I was informed that I will have to purchase a new connection because the executives from the verification department were not able to locate my house. I informed them that it is not possible as all my documents had my contact numbers on it, but they refused saying that I will have to purchase a new connection and there is nothing that can be done. I was informed that I will get the reimbursement of the sum which I had paid but there will be a deduction of Rs.100 as part of the policy. What is shocking to hear that the gentleman sitting in the Tilak Nagar Branch was not even interested to hear what I had to say and he said that “nothing can be done even if you approach the Consumer Court or the TRAI” and was very sarcastic in his tone.
It’s not about Rs. 100 which were deducted, it’s about the hard times and frustration that I had to go though and what’s outlandishly shocking is the kind of indifferent treatment meted to me by the TATA EMPLOYEES. Furthermore I vow never ever to recommend a TATA MOBILE to any of my acquaintances.
I wonder how many other customers would be getting tricked by these people, and losing their hard earned money due to NO FAULT OF THEIRS whatsoever. Taking that into consideration I thought it appropriate to HIGHLIGHT this matter on a larger scale in the interest of the MASSES.
Henceforth I would request you to please escalate this issue to the highest appropriate authority so that customers like me don’t suffer at the hands of big behemoths like these and it becomes befitting example for other companies to follow.