[Resolved]  TATA Indicom Walky — Excess Billing

Address:

Patna, Bihar

There has been excessive and exorbitant billing for the 3 year rental free walky no[protected], I have been using the phone very sparingly in the past 6 months or so, this is being reflected in the bills as well. . In feb 2010, I had credit balance of rs. 1508, in mar I had credit balance of rs. 144, there was no usage and hence no bills from April - sep 2010. in oct I got a call saying my outstanding was rs. 4592.00 only, when I checked the phone - it has been in my safe custody in switch off mode - there was dial tone but no incoming and outgoing was allowed, When I tried to place the complaint through my cell tatindicom [protected] - on 121 - the call centre asked me to go to tata true value hub, pay bill and lodge complaint!!! when I tried to seek help through one of my acquaintance Vijay Mathur - working in Tata Teleservices - CSD Head Bihar. He referred me some other person and both of them were in meeting whenever I called, hence no avail, then I again I got a call to pay the bill in Nov 2010 - now the outstanding has climbed to rs. 9122=00 only whiles the incoming and outgoing was barred from last month (that is what I discovered since I have kept walky in switch off and safe mode). Then I went to Tata Indicom True Value shop on boring canal road on 23 Nov. the server / system was down, On 24 Nov I went again and this time I was told to pay the bill so that they may take the complaint. When I insisted that there was no logic for me to pay the bill for non usage, they gave me toll free no to lodge the complaint, when I could not lodge the complaint in front of them on the given toll free number, they said that they would mail it someone - rajnikant in the system - I have them to send me the copy of mail so escalated,

All this is causing me mental harassment and waste of energy and the very purpose of having the 3 year zero rental is lost, On top of it, I am being slapped with increasing mental tension every month. Please help me.

Thanks & Regards

Satya Sheel Vatsa
Ph. [protected]
Email: satya.[protected]@gmail.com

Bill Details for the Account Number:[protected]
Bill Period Invoice Number Bill Amount Bill Date Due Date
NOV[protected] Rs.9, 122.00 09-Nov-2010 Pay Immediate View Bill Analysis Pay
OCT[protected] Rs.4, 592.00 09-Oct-2010 26/10/10 View Bill Analysis Paid
MAR[protected] Rs.-144.00 09-Mar-2010 26/03/10 View Bill Analysis Paid
FEB[protected] Rs.-1,508.00 09-Feb-2010 26/02/10 View Bill Analysis Paid