[Resolved] Tata Indicom — Irresponsible Nodal Officer and Customer Care of Tata Indicom | |||
This is very much disgusting to get the mail from Tata Indicom stating that even after not solving my problem they are closing the Complaint Request assuming themselves they have solved the problem. The mail goes here : [protected][protected][protected]----- From: <[protected]@tatatel.co.in> Date: Sun, Feb 27, 2011 at 6:58 AM Subject: Complaint Request Closed To: [protected]@gmail.com Dear Mr. Abir Roychowdhury, Greetings from Tata Indicom! This is in reference to your complaint number 251980 regarding your Tata Indicom number [protected].This is a confirmation that your request has been resolved. We deeply regret the inconvenience caused to you and promise to provide you with superior and eminent personalized service. For any assistance please feel free to call us at 121 our 24x7 Customer Care toll-free number from any Tata Indicom phone. We are also accessible from non Tata Indicom phones on [protected]. You may also write to us at customercare.[protected]@tatatel.co.in (You being our Photon+ customer, can also get in touch with us on[protected]Toll free). We shall be glad to be of assistance.) You can also get in touch with our Nodal Officer Uma Roychowdhury on[protected] in case your complaint is not resolved in the stipulated time or you are not satisfied with the resolution provided. Thanks and Regards, Baburaj S Customer Care KOLKATTA Tata Teleservices Limited Ph: [protected] ******* This is a system-generated mail. Please do not reply.******* [protected][protected][protected]----- Cant understand how the Customer Care and the Nodal Officer become so irresponsible that without confirming from their customers whether their problems have been solved or not they send system generated mails like this. I am very much dissatisfied with the customer care for a long time and now the Nodal Officers join that list. After all "Birds of a feather flock together". -- Regards, Abir Roychowdhury Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 2 Comments | |||
Comments
I am using tata indicom connection for last 3 years.Around a month ago suddenly i discovered that my
outgoing facilities has been terminated though no prior intimation has been given to me which i think is
very much unprofessional and unconventional too.I immediately called up to customer care and being informed that i have to submit my documents again!.I went to the nearest tataindicom shop and they
refused to accept the said documents and informed that i have to submit it to the specified offices though they sell the connection happily but don't take any responsibility of the customer.Being very much annoyed i immediately took the connection of another service provider (not tata indicom) and also have the plan to change my family member's connection for avoiding future inconvenience.I am an IT professional and hardly get a time to bare this type of harassment.My no is [protected] though it is in switched off status now.You can contact me through e-mail([protected]@yahoo.co.in) you if you think a customer like me makes any value to you.Why do you not implementing any centralized collection system of the documents i.e customer can submit it in any tata indicom shop or like that.Only 4 or 5 collection centres does not make any sense.thanking you.
outgoing facilities has been terminated though no prior intimation has been given to me which i think is
very much unprofessional and unconventional too.I immediately called up to customer care and being informed that i have to submit my documents again!.I went to the nearest tataindicom shop and they
refused to accept the said documents and informed that i have to submit it to the specified offices though they sell the connection happily but don't take any responsibility of the customer.Being very much annoyed i immediately took the connection of another service provider (not tata indicom) and also have the plan to change my family member's connection for avoiding future inconvenience.I am an IT professional and hardly get a time to bare this type of harassment.My no is [protected] though it is in switched off status now.You can contact me through e-mail([protected]@yahoo.co.in) you if you think a customer like me makes any value to you.Why do you not implementing any centralized collection system of the documents i.e customer can submit it in any tata indicom shop or like that.Only 4 or 5 collection centres does not make any sense.thanking you.
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D 26, TTC Industrial Area, Sanpada, Turbhe, Navi Mumbai, Maharashtra, India - 400703
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Tata Indicom,
After getting your response I am still waiting to see when would you kindly revert. But till now no positive step has been taken with my complaint or you contact me after that.
Today at 12:38 p.m I got the same warning message from Tata Indicom.
Let me know what is going on there?
--
Regards,
Abir Roychowdhury