[Resolved] TATA Indicom wimax — Missing Antenna | |||
Hi all, I am staying in Mathikere, Bangalore(Nov 30/11/2010) and i have a TATA wimax connection and the incident which i faced today i am sharing with you guys. When i came back from office i tried to access the internet through my tata wimax modem then i checked i am not getting signal after that i went terrace to check antenna position. After that i found that my antenna was missing. I don't know who has stolen or any company person has taken my antenna. I called to customer care to inform them that my wimax broadband antenna is missing . They said to me that i have to pay 7000Rs for that but why i will pay that much amount to them when i am not responsible for this incident. Without my knowledge any person came and he has stolen the antenna then why i will pay. Please advise me what should i will do now. Is this good to file FIR in police station for my missing antenna and also if i will not pay or not file any FIR then what will be the consequence or what are the legal action should i take to disconnect my Tata wimax service. I have noticed that this things are only happening with Tata Wimax broadband antenna and mostly 90% cases are from Bangalore.Please help me .Thanks in advance. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 2 Comments | |||
Comments
Hi
Tata Indicom Customer Care. What kind of connection details do you want and what is the relationship between my missing antenna with my current plan. I have already paid all the broadband charges. I have no any dues .How can i will believe that you are representing Tata Indicom Customer care.If you are really representing tata indicom customer care then please resolve my problem as soon as possible. In my point view i am sure that by mistake any one of your technical person or any recovery person has removed my antenna because tata indicom antenna only works with tata wimax modem, so for any stranger or for any other person it will be not useful do this silly work.Mostly in Bangalore these type of incidents are happening and i don't know what is the trick and matter behind this. If this things will continue or will be faced by some other customers then i think no will like to use or buy your wimax broadband service. I will never refer to my friends to take your company connection.I am ready to share more details about my problem and other information to solve my problem but i want the solution.Thanks.
You can contact me at [protected]@rediffmail.com
Tata Indicom Customer Care. What kind of connection details do you want and what is the relationship between my missing antenna with my current plan. I have already paid all the broadband charges. I have no any dues .How can i will believe that you are representing Tata Indicom Customer care.If you are really representing tata indicom customer care then please resolve my problem as soon as possible. In my point view i am sure that by mistake any one of your technical person or any recovery person has removed my antenna because tata indicom antenna only works with tata wimax modem, so for any stranger or for any other person it will be not useful do this silly work.Mostly in Bangalore these type of incidents are happening and i don't know what is the trick and matter behind this. If this things will continue or will be faced by some other customers then i think no will like to use or buy your wimax broadband service. I will never refer to my friends to take your company connection.I am ready to share more details about my problem and other information to solve my problem but i want the solution.Thanks.
You can contact me at [protected]@rediffmail.com
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Tata Indicom Broadband - Antenna — Antenna Missing - Tata
Hi Frundz,I have been a Tataindicom Broadband user for the past 4 months. Recently, I shifted to a new location, very near to my old location. After one week of constant ringing and formalities, two guyz came to my house for shifting of location (From old location to new one). When I went to my old location, I found out that the antenna (SS Box) was missing. Immediately, the Tata guyz informed this to there office and informed me that I have to file a FIR in police station and have to pay a heafty fine of Rs. 7000. How can a customer have an eye on an antenna 24 x 7????
Before shifting, when I contacted the Customercare, they informed me not to take the SS Box with me, and I have acted per there instruction only.
After 2-3 days I found out that one Tataindicom guy who came for disconnection of another customer's service has taken my SS Box also.
When I contacted the customerservice and Tataindicom's office, they are playing blame game on us, also not behaving properly and shouting on me saying the SS Box was my responsibility. I have given the customer's details for whom the Tata guy came and disconnected the service, for further enquiry; but the executives are asking for the person's details who came and disconnected. Also again and again informing me of 7000 Rs fine. Is this fair on a guy from whom an amount of 500 has already been deducted as shifting charges, and not able to use Internet for the past 2 weeks.
Awaiting a reply for solving this issue of which the Tata company is so irresponsible and acting smart with the customers who has already paid 6000+ Rs for 6 month charges...
Thank You..