[Resolved] TATA Indicom wimax — Antenna Stolen

sach077

from Mumbai, Maharashtra

Address:

South Delhi, Delhi

Hi all,

I have a TATA INDICOM WIMAX connection. Around 3 days back I noticed that there is no signal coming in the modem. When checked, I found that the antenna wasn't there on the terrace. When I contacted the customer care, I was asked to pay a whopping 7,000 bucks.

Now, why would I pay this amount when I'm not responsible for the incident. Somebody (A tata technician, I believe) came and took the antenna with him..........where the hell am I guilty. Please find below few points which'll provide a clear picture...

> No such agreement was signed which says that in case of theft, the customer is liable to pay a bombshell.
> The antenna was loosely installed on the terrace without any proper security, i.e. a lock or some cage.
> To my belief, a TATA WIMAX antenna won't work for any other network and even for any other Tata Wimax subscriber because different IPs/settings are assigned to different antennas (serial nos. are different). So, no one but a TATA technician has done this job.

If someone out there from TATA Teleservices is reading this, please look into the matter.

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Aug 13, 2020

Complaint marked as Resolved

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Comments

amalve

from Bengaluru, Karnataka

Tata Indicom WiMax — Refund of extra billed amount

1. I want to make it clear that the refund I am talking about is not about the deposit paid. It is the amount paid extra for the billed amount. Please check the latest bill no. Mar/2011/2/032/[protected] dated Mar 29, 2011. An amount of Rs. 423.60 needs to be paid to me. I paid Rs 1103 against the earlier bill of Feb 2011 generated and sent by you. I am asking for the difference in amount paid.

2. If you check my records, I requested for cancellation of my internet connection on Mar 26/28, 2011. But, the internet connection was disconnected on Mar 25 w/o any prior information to me and my schedule important meeting which was supposed to happen online that day was not possible as the internet connection was disconnected one day in advance.

3. As a good customer, I regularly paid all my bills well in time and advance. Also, though there was no security deposit, I voluntarily asked the support guys to come and take the modem and the antenna from my premises. Refer ERN no. 55042 dated Mar 25, 2011.

4. The support person, Augustine to whom I talked Apr 11, 2011 assured me that he will get back to me in 48 hours (w/o any reminders from my side) with the solution. Till now, no one has called or responded back.

5. If the amount is not going to be returned to me then, I need a reason as to why the extra amount is not repaid back to customers who pay the bill amounts in advance. Also, please show me if you guys have this already in writing and have agreement in place for this.

Request to resolve this issue immediately and respond - seo.exp @ gmail . com.

- Aashish

amalve

from Bengaluru, Karnataka

1st email: April 4, 2011

2nd email: April 5, 2011 - Explaining the problem again

3rd email: FIRST REMINDER – April 11, 2011

4th email: Detailed explanation and requested confirmation – April 11, 2011

5th email: SECOND REMINDER – April 14, 2011

6th email: THIRD REMINDER – April 16, 2011

7th email: Sent address to send the cheque – April 16, 2011

8th email: FOURTH REMINDER – April 19, 2011

Overall 15 days have passed

Still no email confirmation about the cheque. If at all it is being sent when and to which address.

Thanks,

Aashish

amalve

from Bengaluru, Karnataka

Still no response from Tata. It is more than 60 days. Will anyone care for it.