[Resolved] Tata Motors — POOR SERVICE | |||
I have been having a poor services experience with PAWA motors. I gave my request for the pickup for service on 7/10/11 and was informed that I will be a given a call on 8/10/11 to confirm pickup on 9/10/11. However, there was no call. When I called up I was told that the vehicle can be picked up for services on Monday at 11:30 am. However, on Monday I have been informed that since their driver has been attending other priority calls, my vehicle can only be picked up at 2-3 pm and also the delivery will not be possible on the same day and the vehicle will be ready on 11/10/11 evening only. Further I was informed that my vehicle could not be delivered back to me and I have to pick it up from the workshop next day. It is very clear that since it is the fourth free service, the customer like me are least important to Pawa motors and they keep on giving preference to paid service. Further although the vehicle was delivered to my house at earlier occasions after service, however, now I understand their policies have changed and become anti-customer. The customer care representative also informs that their management utilises their descretion on which customer to give the pick up and drop services for the vehicle and which customer to be given preference. This is evidence of poor service standards of Tata Motors and their Dealers. For sure I will not recommend Tata Motors to any prospective buyers. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 11 Comments | |||
Comments
Since taking delivery of my TATA INDIGO eCS GLX from Lexus Motors Limited, Kolkata on 29 October 2010its engine malfunction light is malfunctioning or the engine itself is malfunctioning thereby setting the light on. I have had been to the service centre of Lexus 3/4 times. Every time it is fixed to go wrong within a few days. And every time they consume a lot of my fuel and time. Repeated written complaints have fell on deaf ears. What to do ?
Dear Sir,
we have already informed you about the car service problem received from tata motors to you but no response received from them.
once again request you to please look into the matter & solve our problem at the earliest.
thanks & regards,
Rajiv Sharma
[protected]
we have already informed you about the car service problem received from tata motors to you but no response received from them.
once again request you to please look into the matter & solve our problem at the earliest.
thanks & regards,
Rajiv Sharma
[protected]
Dear Sir,
I am Praveen Prasath , from Chennai. We bought a Tata Truck 1616 model for our business purpose.
After a month it had some electrical problem and we left the vehicle for the service.
The Dealer didn't show interest in servicing the vehicle and DAMN CARE ABOUT US AND it's been 20 days since we left the vehicle for service.
He everyday says , he would give it soon, but never stands his words.
Because of this delay we are losing our business and also the faith in Tata Motors.
Please sir help us to Get rid of this problem.
I am also giving you the details of the vehicle.
MODEL : 1616 TRUCK
TAMIL NADU REGISTRATION
TN 20, VP 7719 , UNDER THE OWNERSHIP V.RAVICHANDRAN
DEALER DETAILS:
VST MOTORS LTD.
BYE-PASS ROAD, POONAMALLE.
CHENNAI- 600 056.
PLEASE help us.
Thanks in Advance,
Praveen Prasath
I am Praveen Prasath , from Chennai. We bought a Tata Truck 1616 model for our business purpose.
After a month it had some electrical problem and we left the vehicle for the service.
The Dealer didn't show interest in servicing the vehicle and DAMN CARE ABOUT US AND it's been 20 days since we left the vehicle for service.
He everyday says , he would give it soon, but never stands his words.
Because of this delay we are losing our business and also the faith in Tata Motors.
Please sir help us to Get rid of this problem.
I am also giving you the details of the vehicle.
MODEL : 1616 TRUCK
TAMIL NADU REGISTRATION
TN 20, VP 7719 , UNDER THE OWNERSHIP V.RAVICHANDRAN
DEALER DETAILS:
VST MOTORS LTD.
BYE-PASS ROAD, POONAMALLE.
CHENNAI- 600 056.
PLEASE help us.
Thanks in Advance,
Praveen Prasath
i am senthil i bought tata indigo cs lx on dec 2010. now i have planned to change my car. i was contact to tata show room person i asked about my car exchange price. i was socked because the person offering very very low rate .now i understand about tata cars resale value.comparing to maruthi and other cars tata cars there is no resale value .
Tata Motors — Poor pick up
i own a tata indica dls of 2008 .....and i am having a worst experience...i,e especially pick up and the mileage of the vehicle is very poor.....i am jst not pleased with the tata motors Hi,
I have given my Car for engine problem on 02/05/2014 ... I have not yet received my car back.. Every time i give a call to them i am getting a different response.. I request them to have there car with them and pay my money back... Useless tata service.. registratino no GJ27C9249
contact no
[protected]
I have given my Car for engine problem on 02/05/2014 ... I have not yet received my car back.. Every time i give a call to them i am getting a different response.. I request them to have there car with them and pay my money back... Useless tata service.. registratino no GJ27C9249
contact no
[protected]
Dear PIC,
I am a holder of Tata Vista VX Reg no: KL 43 E 6430 My vehicle had done 10000 km service at Focus Motors, I am writing this to bring your attention that Tata is providing a very poor service. Due to your poor service I had lost my vehicle tyres in 10000 km. Shame on you people for cheating common people.
I am a holder of Tata Vista VX Reg no: KL 43 E 6430 My vehicle had done 10000 km service at Focus Motors, I am writing this to bring your attention that Tata is providing a very poor service. Due to your poor service I had lost my vehicle tyres in 10000 km. Shame on you people for cheating common people.
I had purchase a TATA NANO LX 2010 Model DAMO Car from KOSMO VEHICLES PVT. LTD DATED ON 19/03/2014. They gave me the RC after 3 months which is not behalf of my name. Owner name is KOSMO VEHICLES. Sales man were promise me RC will be transfer immediately. Company do not provide me Form 29 and Form 30 so that I can transfer RC of my own risk. Neither they take action about that matter where as I have submit transfer charges Rs 4500/- to Company. Company did not gave me transfer receipt still now. This time I have no RC, so I can not run my car.
Regards
Anup Samanta.
Car No. PB 08 CS 1504.
Regards
Anup Samanta.
Car No. PB 08 CS 1504.
Hello Sir,
I am using Nano Lx for last 3 years. My registration number is WB 26 R
2768. When I want to your dealer K.B.Motors at Rameshwar Shaw road,
Kolkata for customary service as mandated, they informed that the under
carriage is rusted and needs immediate repair. They took pictures and
informed that they are being sent for warranty approval and the job is
expected to be done in October.
One month back, the car got stuck on the road and had to be towed to
Lexus Motor Barasat. The car was repaired and delivered after nearly 14
days. I informed them about of the bad condition of the under carriage
but they ignored the same and delivered the car.
Few days back, when I was driving the car on a busy road, there was
violent vibration on the steering and the steering was not able to steer
the car properly. I just could manage to get the car to safety with
High Risk. Your mechanic inspected the car in my garage and informed to
my utter shock that the steering base has completely broke off from the
base at the under carriage due to rusting and could have caused a over
turning of the car or accident.
My submission to you is that:
1) If the condition o[censored]nder carriage is so poor, why could not the job
be done at K.B.Motors itself.?
2) Why were we not informed and warned about the risk involved in
driving this car?
3) Why was not the warranty claim not processed on an urgent basis?
4) Why did Lexus motor who did the last service did not do the necessary
repair.before leaving the vehicle? Why did they not inform us about the
risk involved?
How could the undercarriage and bonnet get so badly rusted within 3
years? This is definitely a quality issue which needs to be addressed by
you.
Tomorrow my vehicle is being towed to R.D.B Motors at Kamarhati, Kolkata
for repairs.. Regarding the warranty issue, I contacted K.B.Motors but
the engineer posted there informed that the warranty issue needs to be
reprocessed but however claims for warranty from 1 year back are yet to
be cleared .
This is indeed a grave condition of the service from the reputed house
which is unimaginable. I request you to kindly take appropriate action
on an urgent basis.
Sumita Paul
M-[protected]
I am using Nano Lx for last 3 years. My registration number is WB 26 R
2768. When I want to your dealer K.B.Motors at Rameshwar Shaw road,
Kolkata for customary service as mandated, they informed that the under
carriage is rusted and needs immediate repair. They took pictures and
informed that they are being sent for warranty approval and the job is
expected to be done in October.
One month back, the car got stuck on the road and had to be towed to
Lexus Motor Barasat. The car was repaired and delivered after nearly 14
days. I informed them about of the bad condition of the under carriage
but they ignored the same and delivered the car.
Few days back, when I was driving the car on a busy road, there was
violent vibration on the steering and the steering was not able to steer
the car properly. I just could manage to get the car to safety with
High Risk. Your mechanic inspected the car in my garage and informed to
my utter shock that the steering base has completely broke off from the
base at the under carriage due to rusting and could have caused a over
turning of the car or accident.
My submission to you is that:
1) If the condition o[censored]nder carriage is so poor, why could not the job
be done at K.B.Motors itself.?
2) Why were we not informed and warned about the risk involved in
driving this car?
3) Why was not the warranty claim not processed on an urgent basis?
4) Why did Lexus motor who did the last service did not do the necessary
repair.before leaving the vehicle? Why did they not inform us about the
risk involved?
How could the undercarriage and bonnet get so badly rusted within 3
years? This is definitely a quality issue which needs to be addressed by
you.
Tomorrow my vehicle is being towed to R.D.B Motors at Kamarhati, Kolkata
for repairs.. Regarding the warranty issue, I contacted K.B.Motors but
the engineer posted there informed that the warranty issue needs to be
reprocessed but however claims for warranty from 1 year back are yet to
be cleared .
This is indeed a grave condition of the service from the reputed house
which is unimaginable. I request you to kindly take appropriate action
on an urgent basis.
Sumita Paul
M-[protected]
Tata Motors — noise in engine
Ve no hro2z 3294 lying at metrO moter ambAla Since 15/04/2015 no satisfaction answer iS giveN by dealeR unless i have to fill complaint agaInsT tata moter in courtCustomer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
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