[Resolved]  Tata Motors Finance — Repayment schedule not send and charged LATE PAYMENT

To TATA FINANCE

This in reference to your letter dated 6.01.11and continues follow-up with the branch of Pandit Automotive Pvt Ltd (Branch Code-NPNP), Pune.
My Contract No- [protected], Customer No- [protected], Regn No- MH14CC 8267.

I had been told my EMI cycle will start from 20th of each month by the marketing executive at Pandit Auto (Pimpri) his name is Mr Nitin Patil. But Unfortunately the first EMI was preponed without my intimation. The first advance EMI cheque was also not cleared as per information given. I had not been given the Re-payment schedule in writting where in the details of Installment No, date, Interest Part, Principle amount, Total everything is mentioned. Still I have to receive the same, inspite of follow-up with Pandit Auto pune they fail to give it.

The first EMI was send for clearing before 20th due to which it was not cleared, as the funds were up dated on 18th as told by the Marketing Executive. I maintain 4 bank accounts hence for clearing loan payment I transfer funds before due date but due to your representative mistake of wrong date communication and not sending the repayment schedule via post or via e-mail I am charged some fine as late payment charges. I communicated the same problem to the collection person Mr Rahul but he gave Mr Lanjekars contact who did not solve the problem and again gave suggestion to contact the marketing executive. As expected he replied he was helpless then again contact finance company toll free no where I was told they cant do anything as this was dealers case. Nither Delear is sloving this issue nor the finance company...................For the mistake of these people why should I bear the late finance charges?

I told the collection person Mr Rahul to collect cheque in his first visit but he refused to do so without fine. Pls look in the matter and request you to remove the late payment charges. Paying the installment was never the issue but why are you not recovering the late payment charges from the finance company or delear's employee. Few hundred rupees was not the problem but all the people I communicate in this regards were helpless and hopless, they infact troubled me a LOT.

Why should a decent customer face this issues, for you people cannot solve the problems when the customer is ready to pay the installments in time if informed.
I have informed Mr Rahul to collect cheque twice but he has not come. Pls see all other installments are cleared without issue.............which means the one which was bounced, would have not bounced if your company had informed me properly.

Vivek Ranaware
Director Training
PRB Trading Pvt. Ltd
Pune.
Cell- [protected]