[Resolved]  Tata Nano — Tried to delay the delivery then asking more money then refuse to deliver the car and now sold my car whos original invoice & insurance is on my n

- I was chosen to be delivered nano in first 3 month after draw but I don’t fee like calling myself a lucky!
- Tata sent me a letter to deliver the car before Sep 2009 and the Tata call center confirmed that I am scheduled to be delivered the car between Aug 15, 2009 and Aug 30, 2009 but I received a letter from dealer stating the delivery will only take place by Oct 2009.
- I brought this to the attention of Tata and received a one liner reply that it will surely be delivered to me before Sep 2009.
- I went to the dealer and took a quotation where the dealer was asking insurance of rs. 5242 instead of 4539, the dealer was asking CRTem of 1000 instead of 100 the dealer was asking logistics and handling charges of 2000 and some 800 rs for registration!!!
- When I brought this to the notice of Tata, they called me to tell that I should not worry and the dealer would not charge anything in access to me.
- When the delivery date was approaching, I checked for the delivery date of my car and I started to hear the excuses for the delay in delivery.
- Finally, I managed to get the delivery date from Tata and when I went to take the delivery of the same, I was first refused to deliver the car until the DD issued by SBI for the loan gets cleared! I was not informed of the same in advance and I do not live anywhere near to the same city where I’d to take the delivery so I again have to request the Tata people to intervene to settle the matter.
- At the same time, I noticed that since I brought the issue of dealer charging extra money from me, I was assured by Tata to not pay any extra money but there was this other person who also comes to take the delivery of nano the same day and he was paying all that extra money.
- The other person wasn’t seemed very literate though he did understand that the CRTem should not cost more then 100 rs. so he asked me if he is right.
- When I told him that he is right, the dealer delivered him a car but refused to deliver it to me for the very same reason even after assurance from Tata.
- I’ve complaint the same to Tata and they refused to help me on the issue.
- In the meantime, I also realized that he is not delivering me the new nano but delivering me the one which is kept at showroom as demo for more then 4 months.
- I’d asked for the proof that it is not the same demo car and it is the same car which is sent for me from their plant a week ago but they refused to prove the same.
- I’d complaint the issue to the highest authority of the Tata and that’s where I got the call from local Tata authority and the dealer himself also to take the delivery but they were not ready to give any proof that its not a demo car etc.
- I’ve already given dealer the DD of the loan amount, balance amount and insurance amount but after this dispute, I clearly mention it to both Tata and the dealer not to use any of it until the issue is resolved.
- Even then, the dealer used the insurance cheque and didn’t return the money till date.
- After this, the dealer sold the same car to somebody else also!!!
- I’ve filed a formal complaint in district consumer redressal forum against both Tata Motors and their dealer for the entire matter and I’ve all the evidences to support my claim.
- The case is on board for more then 4 months now and I guess I might as well have to file a civil suit for cheating in the same matter.