[Resolved]  Tata Nano Car — Two tires worn out in 2500 kms

Address:Ernakulam, Kerala

I have purchased Nano car in the month of Feb 2013, And I have given for general service one in Marina Motors Calicut and the latest on 12/09 in RF motors Kochi and also made me to take AMC of Rs 3100/-. And on 11th of Oct I saw both the front tyres are worn out and the car has run only 2450 KMS. I have taken my car to Marina motors Calicut and they were saying that they cannot do anything and have to talk to RF Motors Kochi. I went to RF Motors and talked to the Manager who told me to tell Marina Motors to sent the photos of the tyre and other things. I talked to Marina Motors today and the Advisor told me he will sent the photos but not sent and when I called him 3-4 times he is not picking the phone. Mean while I called RF Motors and they told me that on 12/09, I have not told them to Service my Vehicle. And I am not understanding and for what I have given my vehicle to RF Motors on 12/09. Please do attend this issue of mine at the earliest and please do try to get the tyre replaced and rectify the problem of my Vehicle at the earliest.

ASHIK.E.V
ABM, GSK LIMITED
COCHIN
[protected]
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Aug 14, 2020
Complaint marked as Resolved 
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I FILOSH MOHAN booked Tata Nano from RF MOTORS KOCHI. On 1April, as I m from Trivandrum. So the nearest show room was Allapuzha as in Trivandrum there is only one showroom, and they don't gave me enough offers, compared to RF MOTORS. So Mr. Bibin who is charge of Allapuzha RF Motors, called me from[protected] and gave me the offer details. So he told me if I take Decmbere 2015 model I will get best discount. I told him I m not interested then he told me it will be of Dec Last of 2015 or Jan 2016. So I told him that I will not take vehicle before DEC 2015 last. He promised he will do the same and I gave advance 5000/transfered from Union Bank of India Sreekaryam. Then I fixed the day to go and receive the car. But I was not able to go on the particular day as there was delay in finance from Hdfc. So I postpone to 15 of April 2016. I contacted Bipin and told he told OK. So I booked ticket to Alapuzha in Janasathabadi train for April 15 for my two friend and me. On 13 April 2016 Bibin called me and told its not possible to get the car on 15th April 2016 as the Temporary registration will be not done on that day. I got angry and told him why u promised u will give the car, also told him that after got confirmation from u i I booked train. tickets. Then I told him OK I will book for 18 the April 2016. So I thought to go on 18 April but after half an hour Bibin called me and told that I will get the car on April 15 so don't cancel the ticket but u will get car from Eranakulam show room at pathadipalam RF Motors of Tata. Its about 300 KMI again asked him whether it is confirmed he told me its 100percent sure. So I with my Friends went to the showroom. As they told me I will get the vehicle by evening only after getting RTO Temperoray Registration. So By evening we reached there again and cleared the remains amount. At about 7 pm they told me I will not get the vehicle today. I got angry and called Bibin, now he was telling that I never told u will get car on 15. After heated discussion. I called my relative who is working in RTO. HE talked with them, and then they arranged room, one of the dirty, worst room for us. Before leaving to the room they told me to sign the document. Wen I went through it I CAME TO KNOW THE VEHICLE REGISTERED FOR ME WAS 2015 November model. I refused to sign it. Then they called to Bibin and they had heated discussion with each other which was completely Drama. Anyway I haven't signed the document and next day morning I got the car and came back home. Then I called Tata Customer care. I GAVE complaint they gave me complaint no.1-[protected]. But there was no reply and on 22nd April I got message like this

Dear Customer, Your complaint '1-[protected]', '04/20/2016 09:23:12' has been attended. For queries, write to [protected]@tatamotors.com or call[protected]
22 Apr 6:55 pm

Then again I called them they told that RF MOTORS IS HAVING NO ISSUES WITH ME. AS I HAVE SIGNED THE DOCUMENT.

I told them I haven't signed the documents I told to solve the complaint against.
Next complaint no. Is. '1-[protected]

Again I received the message from customer care as follow

Dear Customer, Your complaint '1-[protected]', '04/28/2016 15:30:40' has been attended. For queries, write to [protected]@tatamotors.com or call[protected]
29 Apr 2:59 pm

I got call from RF motors. Telling to withdraw the complaint. I told I will not.
Then another executive named Ramesh called from [protected] that his job will go pls withdraw the complaint, I refused. I told I have dealings with Bibin not with you. Then he told me that Bipin is His team leader.

After some time they called me and began to bargain by telling me they will give accessories worth Rs. 2000. I refused and I told them I want 15000 Rs. Compensation. They told me they will call me next day. This more than 4 days no reply and Mr. Ramesh contact no. Is not in use now.

I again called tata customer care. They are telling me that the RF motors sent some document which was signed by me that complained has been solved. I told its fraud they have done I haven't signed any document. Again they filed a complaint and as usual Drama they gave me complaint no
1-[protected].
Again I got the same message as follow as SMS

Dear Customer, Your complaint '1-[protected]', '05/06/2016 13:46:55' has been attended. For queries, write to [protected]@tatamotors.com or call[protected]
7 May 10:14 am.

From this I came to know RF motors for tata and TATAMOTORS are Fraud. They give us false promise and cheat us. Both the dealer RF MOTORS AND TATAMOTORS ARE FRAUD AND CHEATING US. THEY WANT MONEY BY HOOK OR CROOK. SO BE CAREFUL BEFOR U DEAL WITH THIS KIND DEALERS.

AGAIN I GOT THE PHONE CALL FROM JEFF THOMSON. HE WAS SUPPORTING THE DEALER AND TELLING THAT U HAVE NO EVIDENCE AGAINST THEM. I SIGNED AND GAVE THE DOCUMENT. THIS IS THING THEY R DOING.

Here are some of the link which show how fraud this RF motors are

http://www.complaintboard.in/complaints-reviews/rf-motors-cochin-and-tata-motors...

https://www.consumercomplaints.in/complaints/rf-motors-edapally-kochi-kochi-erna...

https://www.consumercomplaints.in/complaints/rf-motors-cochin-and-tata-motors-er...

https://lexofy.com/document/e36931a3fb7d833ec59aaa31d658c581

http://www.harassed.in/2016/01/cheating-by-rf-motors/
https://indiankanoon.org/doc/15818685/

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