[Resolved] Tata Nano — Exchange Offer | |||
Sir/s, This has reference to the exchange offer that TATA MOTORS is offering, wherein they are also airing their ads on TV as well as in newspapers, giving Rs.40,000/- exchange offer + 15,000/- discount on new vehicle, totalling to Rs.55,000/-. Would like to draw your kind attention, that we have purchased Tata Nano Cx Model in Jan 2011. On the launch of new Tata Nano 2012, and on reading the above ad published by Tata Motors, we were very happy and excited and approched Tata Motors Showroom at Prabhadevi for exchange of our Nano for the 2012 model (as the features in 2012 are much more sophisticated than the earlier models). But we were very disappointed when we were informed that a Nano cannot be exchanged for any car and not even for a Nano. And if at all we were interested, we would have to sell off our Nano and go in for the 2012 model. They offered us only around Rs. 70,0000/- (max) for our Nano. We were shocked to hear this. The car is not even 1 year old, one service is yet pending and this is the resale value. We regretted having purchased Nano. The average covered by the car is very poor ie., around 11-12 on Mumbai road with AC on. (Half the time is AC cooling is not up to the mark). We belong to middle class family and cannot afford any other car with a high value. Earlier when Nano was introduced they advertised saying that 'ek lakh ki gadi' but actually the cost touches around 2 lacs clearing all their formalities. Would like to inform that the car is so delicate that even a push by a cycle gives a dent in the body of the car. Giving an instance of this- while driving a rickshaw slightly dashed my Nano from the rear end and to my surprise I found the bumper getting detached from the dashed end. I would only like to point out and bring to the notice of Tata Motors that when we consumers buy any vehicles of Tata, we only keep in mind the name Ratan Tata The very name gives a lot of comfort and assurance, but seeing to the pathetic quality of the vehicle we really have very high regrets. Lastly would like to point out what is the sense of going in for a vehicle where the resale value is equivalent to as good as nil. Needless to say, that Nano is not the first vehicle that we are using. We earlier had bought Maruti 800 (second hand) which we used for around 4-5 years, but when we parted with the vehicle the returns that we got were far better than what we are being offered for a 1st hand Nano which has not even completed 1 year. Need your assistance and guidance as to what should we do if we need to go in for the new launched 2012 Nano. Regards. Sachin Malekar [protected] Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 3 Comments | |||
Comments
complaint seems to not have been attended. Not recd any complaint ref no. so far.
Reply
Hey man, never look at these exchange bonuses offer. These are just for advertisement. Never give attention to these useless things. Just purchase a new car from the showroom and sale to a local poor dealer or individually. Again, move to a less stylish showroom, if available in your city. The stylish one's charges a lot.
Last year, I want to exchange my Alto Lxi with SX4 ZXi. On SX4, they were telling that one will get a benefit of 50K i.e. Free Insurance (18K) + Gift Cheque (10K) + Exchange bonus (22K).
Now, Free Insurance was great. About the gift cheque, one can install the accessories from the showroom itself. So, I felt to install a Sub-woofer + Amplifier for it. MRP of Sony's Sub-woofer was 6, 999 & of that Amplifier was 5, 999 i.e. in total 13, 000. In normal market, you will get the combination at 10, 500-11, 000. But, the showroom's price was at MRP. So, it can be said that Gift Cheque is not worth 10K but 8K instead.
Well, this is also ok. But, exchange bonus was just a fake one. Apart from Alto, we have 2 other cars at home. So, it's from general logic that Alto was a lot less driven. My younger brother used it to go to school from it, which is around 6kms from my home. In total, the car had driven around 20, 000 kms when we get it evaluated.
We had purchased the car at 3.03 lakh after all the discounts in June, 2006. We had installed Pioneer music system worth 15K; Maruti's genuine Anti-theft, body-coloured bumpers, electrical ORVM, leather touch seat covers (5K), fog lamps, White headlight & power windows. In total, the accessories costing were around 50K. Car was regulary serviced & there were only a few scratches at the rear left bumper & a little bit over doors.
You can say that car's price to be 3.5 lakhs. Now, when I get it evaluated at Maruti's True (Fake) value, they had estimated the car's price to be 1.3 lakhs only and then added the 22K over it. In total, they were offering just 1.52 lakhs; on extreme pressure, they finally increased to 1.65 lakhs only.
When I was arguing with those , they had found defect on my car worth 17K rupees (painting 8K) & other defects worth 9K. In 20K, you can get the whole car painted. I cannot figure out, how they are saying 8K for minor scracthes.
Again, they claimed indirectly that I had changed the Odometer. When the discussion had turned to a war outlook, they proved their words by telling that how a car of 2006 model can travel just 20, 000 kms, as it is used very harshly. They were calling themselves as expert.
I don't know what's the problem in the engine, acceleration of the car was great, mileage was again a nice one; but still was driven harshly according to those so called ****** experts.
I **** those so called experts by saying that if you are an expert, then why are you working in a show-room with a salary less than 15K; my monthly expenditure on the cars is far above that. I had heard this dialogue in a serial but that's true. If they are really an expert, then why they are working with such a less salary. They might get a job in the car magazine companies.
Again, while roaming in the showroom, I found that they are selling 2007 model Maruti 800-AC (with normal music system only) which had driven around 53, 000kms at 1.35 lakhs only (so called 'only' in their language). My car has a lot more things, but just was one year old, offering to me was just 30K more than it.
I had not purchased SX4 from that showroom but moved to another showroom which is far below in style compared to that one. They were selling the Sony's woofer+Amplifier at 11, 800. Finally, we sold my Alto to one of our loyal employee. According to this new owner, he purchased our Alto at very good price, he still feels that deal was in his favor & not in our favor. It has been around 9 months, but he is a lot satisfied with the car; having no problems.
While fixing the price with him, we had not spell anything & given him the authority to evaluate the price. Initially, he was not willing to quote the price. After thousands of experiments over our car, he concluded the price to the lowest possible value as he know that whatever he will quote the price, we will deny it & ask for a higher price. Remember that he is not a fool person but an experienced person of 55 years. He used to manage our all government related works. He must have scanned all the showrooms before uttering anything about the price.
Can you guess the price?
He had offered us 2 lakhs for the car which is the lowest possible quote. Finally, after a long discussion, we sold the car at 2 lakhs, 10 thousand excluding the cost of ownership transfer. The showroom was offering 1.65 lakhs after the exchange bonus. 45, 000 more than their offering. Again, the new owner feels that the we had charged a lot less as he had been loyal towards us family from a long time. Isn't that a joke!
If that is not a joke, showroom would be making a profit of more than 50, 000 rupees on my car. Isn't it?
Last year, I want to exchange my Alto Lxi with SX4 ZXi. On SX4, they were telling that one will get a benefit of 50K i.e. Free Insurance (18K) + Gift Cheque (10K) + Exchange bonus (22K).
Now, Free Insurance was great. About the gift cheque, one can install the accessories from the showroom itself. So, I felt to install a Sub-woofer + Amplifier for it. MRP of Sony's Sub-woofer was 6, 999 & of that Amplifier was 5, 999 i.e. in total 13, 000. In normal market, you will get the combination at 10, 500-11, 000. But, the showroom's price was at MRP. So, it can be said that Gift Cheque is not worth 10K but 8K instead.
Well, this is also ok. But, exchange bonus was just a fake one. Apart from Alto, we have 2 other cars at home. So, it's from general logic that Alto was a lot less driven. My younger brother used it to go to school from it, which is around 6kms from my home. In total, the car had driven around 20, 000 kms when we get it evaluated.
We had purchased the car at 3.03 lakh after all the discounts in June, 2006. We had installed Pioneer music system worth 15K; Maruti's genuine Anti-theft, body-coloured bumpers, electrical ORVM, leather touch seat covers (5K), fog lamps, White headlight & power windows. In total, the accessories costing were around 50K. Car was regulary serviced & there were only a few scratches at the rear left bumper & a little bit over doors.
You can say that car's price to be 3.5 lakhs. Now, when I get it evaluated at Maruti's True (Fake) value, they had estimated the car's price to be 1.3 lakhs only and then added the 22K over it. In total, they were offering just 1.52 lakhs; on extreme pressure, they finally increased to 1.65 lakhs only.
When I was arguing with those , they had found defect on my car worth 17K rupees (painting 8K) & other defects worth 9K. In 20K, you can get the whole car painted. I cannot figure out, how they are saying 8K for minor scracthes.
Again, they claimed indirectly that I had changed the Odometer. When the discussion had turned to a war outlook, they proved their words by telling that how a car of 2006 model can travel just 20, 000 kms, as it is used very harshly. They were calling themselves as expert.
I don't know what's the problem in the engine, acceleration of the car was great, mileage was again a nice one; but still was driven harshly according to those so called ****** experts.
I **** those so called experts by saying that if you are an expert, then why are you working in a show-room with a salary less than 15K; my monthly expenditure on the cars is far above that. I had heard this dialogue in a serial but that's true. If they are really an expert, then why they are working with such a less salary. They might get a job in the car magazine companies.
Again, while roaming in the showroom, I found that they are selling 2007 model Maruti 800-AC (with normal music system only) which had driven around 53, 000kms at 1.35 lakhs only (so called 'only' in their language). My car has a lot more things, but just was one year old, offering to me was just 30K more than it.
I had not purchased SX4 from that showroom but moved to another showroom which is far below in style compared to that one. They were selling the Sony's woofer+Amplifier at 11, 800. Finally, we sold my Alto to one of our loyal employee. According to this new owner, he purchased our Alto at very good price, he still feels that deal was in his favor & not in our favor. It has been around 9 months, but he is a lot satisfied with the car; having no problems.
While fixing the price with him, we had not spell anything & given him the authority to evaluate the price. Initially, he was not willing to quote the price. After thousands of experiments over our car, he concluded the price to the lowest possible value as he know that whatever he will quote the price, we will deny it & ask for a higher price. Remember that he is not a fool person but an experienced person of 55 years. He used to manage our all government related works. He must have scanned all the showrooms before uttering anything about the price.
Can you guess the price?
He had offered us 2 lakhs for the car which is the lowest possible quote. Finally, after a long discussion, we sold the car at 2 lakhs, 10 thousand excluding the cost of ownership transfer. The showroom was offering 1.65 lakhs after the exchange bonus. 45, 000 more than their offering. Again, the new owner feels that the we had charged a lot less as he had been loyal towards us family from a long time. Isn't that a joke!
If that is not a joke, showroom would be making a profit of more than 50, 000 rupees on my car. Isn't it?
Tata Motors — regarding exchange bonus
i purchaged car india vista 16/12/2012. at the purchage time executive was says your bonus money will received with in 90 day. but now after 250 days till not provide my bonus money. so i request to all customer dont puchage any tata car during exchange bonus offer. and very bad customer care service.Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
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