[Resolved]  Tata Photon+ — Activation and usage

Address:

Bangalore, Karnataka

How bad is Tata tele service - Please have patient to go through the story

I took a new Photon+ connection by handing over all the documents on 3rd Nov 2012 and I got the data card on 7th of Nov from one of your representative from Koramangala head office (near to Adugodi police station) Bangalore.
I got the Photon+ number ([protected]) only on 12th Nov which was not activated or with some problem......and I raised the complaint on the same day itself.
On 16th Nov, I got message that the problem has resolved.
Even though the number got active on 16th Nov, still I am not able to connect to the Internet. (I am hearing from customer care (CC) that the device is active from 12th Nov onwards.)
I raised the complaint on 16th itself.

Since that day onwards, I was contacting CC at least 3 times per day because of not getting any respond. Whenever I am contacting CC, I am getting a reply for wait 2 hrs, technical person will call me and made me to wait as a fool till today. Also I got reply as my televarification has not yet done and I got verified every day and one day several times also.

Finally I put one day leave in my company and come down to Tata teleservice Head office at Koramangala on 20th Nov. Their I heard that my address verification as not done, and it will complete on that day. But on 21st also I was not able to connect to net and when I contacted to Head office, the person was telling Televarification has not yet done.

This drama is continuing since 16th onwards. 22nd only I got a reply from the technician.
After checking by him it has identified that my 10 digit photon number and MEID numbers are not mapped correctly.

After that they have closed my compalint without resolving problem. that day onwards i am hearing from customer care that the device is not active. Again on 23rd somebody call and told varification didnt happened he done that and told will get active in 24hrs. 24th Nov, again got a call to wait until 26th. On 26th when i contacted with CC, they asked me to wait untill 27th. Y'day they asked me to wait for today. How long it will continue??????

Who’s fault is this? How you will compensate for my losses of time and effort, my money, Datas and chances which I lost due to not having proper net connection?
Who will dare to take a new Tata connection who knows this problem?