[Resolved] Tata Photon — fake postpaid plan

sandhyam1

from Amritsar, Punjab

Address:

North 24 Parganas, West Bengal

I have taken a tata photon connection on 1/7/13 from a Tata docomo dealer Afitya verma m/s KRISHA IMPEX, 21J PRINCE BAKTIAR SHAH ROAD, KOLKATA-700033 ([protected], [protected]@gmail.com). Dealers had e offered me a internet connection for rs.650 per month, with a constant Speed of 3.1 mbps and unlimited download. and I have to pay the amount of Rs. 1300 for the device. As I had already a tataphoton connection why I should buy a new device. they answered that the new plan will not be activated in the older device. I asked them several times whether the speed will drop and they said the speed wont drop and i will get a constant speed of 3.1 mbps throughout the month.
As my new connection for my shock its was entirely a different plan.[protected]@650/month. I have called them several times and somebody will pick up and then say it will be taken care of. Several times I called , some new people picks up and I have to explain the story again and again. I dont know the tata docomo main officials know about such fraud agencies working under them and cheating the cutomers. Simply if we gave the address of this agency in google we can see only complaints about that agency by the customers and why the officials are not even aware of that. Now this month bill is abt to come and why should I pay for a different plan?. atleast I wont by money of Rs.1300 and deactivate this connection.I have called tatadocomo customer care and they are not aware of such plan and they told me to talk with the agency from where I have taken the connectionb.Please tell me some solution
My photon number is [protected]
account number[protected]

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Aug 14, 2020

Complaint marked as Resolved

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Comments

Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Dear Customer,

As discussed over the call, we found that the alternate number mentioned in your account doesn't belong to you. Hence, we request you to kindly provide us your alternate number and feasible time to call you for further proceedings.

Further, we request you to kindly send a mail to [protected]@tatadocomo.com for any assistance.

Thanks and Regards,
Customer care,
Tata Docomo.

iamSG

from Mumbai, Maharashtra

There is no need to complaint here and there. This way you wont get your money back, not from Tata DOCOMO, i'm sure. This Krisha Impex is a big Tata Photon cheater and i bet Docomo knows them very well because some way or other, it is giving them business. The ONLY SOLUTION is that take some people with you, go to 21J Prince Bakhtiyar Shah Road (its in the alley opposite Nabina Cinema Hall in Prince Anwar Shah Road). You will find that Krisha Impex doesnt have a proper office. They have just rented a small room in the ground floor of a building to run this fraudulent business and you will be surprised that this business is run by a lady named Marie. If you and your people tell them very strictly to refund your money for the device, otherwise they will face serious consequences, they will give it back, because they are actually some coward people, being safeguarded by this corrupt system and some busy people who do not have time to go and check their whereabouts as well as cross check whether any of such plan exists. I GOT MY MONEY BACK IN A WEEK IN THE SAME WAY.