Tata Photon Plus — speed less than 50kbps

sir
i have tata photon befor 20 days .but im not agree this speed .i got only 3-5 kbps speed

ple give me solution urgent

im B-Tech student frm kota.(Rajasthan).


thanks

sir,
every time my bill deliver late
and the speed of net is very slow compare to tata indicom plug2surf

I request u to take a needful action against my complain



thanks

Pls find my details below-
Name - Ashish Randhawa
a/c[protected]
[protected]
recent complaint number[protected]

I purchased this connection in the month of December'09 and since then I regret the decision to go for a Tata Photon Plus internet connection. When I started using this connection in my house, to my astonishment the signal would be available only in the living room and none of the other rooms in the house. I logged a complaint and what I was told that signal is coming in 1 room so the surfing should be done from that same room and that nothing else can be done as a resolution. Anyways, i spent the entire harsh winters of noida away from my cozy bedroom and sitting in the drawing room of my house to surf the internet. Out of sheer frustration 2 weeks back i disconnected this device and put it back in the box it came in. Today i called your customer care center and spoke to a Rekha and her sr executive Balvinder, and both of them could not empathize with me when i described my situation, i told them that i dont want this device as it is of no use to me, and they said that this is now your device, whether you use it or not we will not refund any amount to you for not using it.

I want to know, if this device is not working then why should i keep it? Tata indicom should cut some part of the money and refund me the amount of 3600 which they had taken from me. I am totally frustrated with your service and if I am not compensated for this then I will have to knock the doors of consumer court.
--
Ashish Randhawa