Tata Photon Plus — Bad connection speed and response from customer care at Tata Photon Plus

Hi,

This was my first interaction with any of the Tata's services and this is the worst response I got, after a follow up (which I did) of atleast 20 times with their customer care executives and the network/technical people in Hyderabad.

I got my Tata connection activated on 15 Sep 2010 with Account no.[protected], and the speed I am getting while downloading any of the files, is not beyond 20kbps (that too in rare cases), reason -- they have not updated my speed for the new billing cycle again, (as this is the cap plan of till 10GB usage at 3.1mbps, though then as well the speed was never beyond 50kbps (in any case this is not even the 10% of what they claim), but after the change of the cycle they did not renew the speed again) and this speed is even worse than a Mobile Office low speed connection I have -- And these Tata guys are charging Rs1,100 for this sub standard speed and no proper customer attention.

I tried to register a complaint with the customer care people, but the guy did not register my complaint and ask me to wait for 6 hrs (thus, giving a false deadline). As expected nothing happened in that time and I called up again and the lady asked for the complaint no. (strange -- you do not register the complaint, give me time and while calling again, ask for the complaint no.). Anyways, I got it registered with the following complaint no.[protected]

After following up 'n' number of times and always getting some false deadlines, finally receive a mail saying the following:

"This is regarding your docket number[protected].
We regret to inform you that, we are unable to process your complaint within the time committed to you.
We shall take some more time to resolve the complaint"

Without stating the reason and mentioning the specifics of this "some more time" (leaving it open ended at their discretion of solving or in all probable cases not solving the issue), even after taking so much time already and assuring me of it to be done within the stipulated time, every time I called them (atleast they should have stated the facts, in case there were any, instead of lying blatantly). The clear problem as I figured (after speaking to all the executives and network people) is with their technical team in Hyderabad, which does not care to resolve customer issues.

The issue is still pending and they have done nothing in this matter (and this is my worst interaction with any of the customer care services ever)