[Resolved] Tata Photon Plus — Defective service | |
I am using a tata photon + (ph no. [protected]) for the past three years under "Photon plus 3GB @650 monthly rental'.I have paid my ;last months bill dt 19-6-13 for the period 17-5 to 16-6-13 on 6-7-13 which is the due date. I am supposed to get a reasonable surfing speed (3.1 mbps) from 17-7-13 till I reach the prescribed threshhold of 3GB.But the speed has not exceeded 153 kbps. I have repeatedly contacted the customer care service number with no tangible results. Even the response at the local Tata docomo outlet (R.S.Puram,COIMBATORE) was totally unsatisfactory. Hope you will look into this and sort out the issue. Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 6 Comments | |
Comments
Hi,
We request you to kindly provide us your connection details at customer.[protected]@tatatel.co.in, which will assist us in doing the needful.
Thanking you
Customer Care
Tata Teleservices Limited
We request you to kindly provide us your connection details at customer.[protected]@tatatel.co.in, which will assist us in doing the needful.
Thanking you
Customer Care
Tata Teleservices Limited
Please throw the modem in dustbin either u will regret, Customer care of tata photon sucks a big time.
Dear Customer,
We have received your complaint and we will ensure it is resolved soon.
Thanks and Regards,
Customer Care
Tata DOCOMO.
We have received your complaint and we will ensure it is resolved soon.
Thanks and Regards,
Customer Care
Tata DOCOMO.
Dear Customer,
As per our discussion over the call, we would like to inform you that your concern regarding slow speed has been registered vide docket number[protected] and will resolved soon.
Thanks and Regards,
Customer Care
Tata Docomo.
As per our discussion over the call, we would like to inform you that your concern regarding slow speed has been registered vide docket number[protected] and will resolved soon.
Thanks and Regards,
Customer Care
Tata Docomo.
There is only one solution for your problem-
First call to their customer care, ask their executive to transfer call to your superviser, Then state him whatever you want to say with your heart, Ater that go to nearest tata photon franchisee collect some people then break and lit the device in front of their employees and potential consumers.
I have done the same thing this will give u lot relief.
First call to their customer care, ask their executive to transfer call to your superviser, Then state him whatever you want to say with your heart, Ater that go to nearest tata photon franchisee collect some people then break and lit the device in front of their employees and potential consumers.
I have done the same thing this will give u lot relief.
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Tata Photon Plus — tata photon device defective
Hello sir,I am n.krishnamachary purchased a tata photon device 18 months back, soon after the purchasing i found that the device is not working properly and connecting on very low speed such as 20 to 30 kbps per second, soon i lodge a complaint to customer care after two days a person came and checked the device and confirmed that the device is defective. he stated that the device will be changed with the new one in two days as he informed to his technical officials and the information also recorded in their computer database. from after i tried to contact them so many times but there is no proper information from customer care, i have sent emails to their nodal officers also even tho no use, it is going to be 18 months i have paid so much of money even after not using my device. They are very prompt to send the bills, due date reminders and service restriction alerts, they send their recovery persons to get their amount without fail but they did not solve my problem still. i am very sorry to say tata photon is very worst in service and very prompt to squeze money from their customers.