Tata Photon Plus — Misguidance and Harassment

Address:

Howrah, West Bengal

Hi,

My name is Sayantan Manna and I was recently being misguided by one of the Tata photon representative. After using the connection for 3 months, I thought I should change my bill plan. I called the customer care number and since I was looking for an Annual based plan, they said that I should go for Rs950 plan where I will be getting 5 GB using throughtout the month. Now the problem is, the representative told me that it is a yearly based plan where I will be getting the benefit of 12 month by paying only for 9 month. The total amount will be 950*9+ Taxes. It was okay till then, but the representative clearly told me that I have to pay the money after 12 months o[censored]sing the service. The payment due date was supposed to be on or after May 2013. Hence I was using the plan comfortably until I got my next bill. I was shocked to see that the total bill amount was approximately Rs 12000, which was probably including my previous due of Rs 3000 approx. I called the Customer Care number immediately and imformed them that I was being told that I have to pay the money after using the services for 1 year, they said that this was not correct and I am supposed to pay them in advance in order to use this plan. They misguided me totally and now they are sending me legal notices as well. This is something which is very harassing. This is a big fraud and shouldn't have happened. I don't know what to do as it is not possible for me to pay them the full amount right now which was supposed to be paid at the end of 12 months. They also terminated my connection and now if I pay them I will be paying them the money for 12 months where I only used the services for 1 month. Please help.

Regards,
Sayantan Manna
Mobile - [protected]
Email - [protected]@gmail.com