[Resolved]  Tata Photon Plus — Not working properly

Address:

Tamil Nadu

Respected SirMadam

I had purchased a micromax funbook on sep 01 st 2012 for intenet connectivity only Tata Photon is compatible with the device , I had purchased a Photon device for 1000 Rupees and it is almost a month and i am never getting signal in chennai ,and even if get conectivity it is very slow , It takes me atleast a minute to download 1 MB , I called and spoke to their customer care which was an horrible experiance by itself every time they say i will get a call within 24 hours but no one seems to be responding to the calls and never does a manager pick up thephone and speak and they place you on hold for more than 45 Mins ,

I would like it to bring it to your notice that service or customer support after sales of this product is very bad, When i Inisisted in speaking to thier manager they terminated my service stating ID was not submitted the vendor nor the customer care could explain as to what was the problem with the ID proof that i submitted , and my service was terminated for an entire week , and after i provided the documents again there is no signal , I called them and reaised a complaint and no response from theier end now i notice that they have totally disconnected my service ,

Please look into this matter and help me get a refund from them for the product ,


I have no problem if the device is working fine , But they are just not bothered they are happy as i bought the product but they dont want to give me proper service

Thanks
Anthony Fernando
Chennai
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